About DoTimely

DoTimely is a cloud-based appointment scheduling application designed to help pet grooming, dog walking, plumbing, HVAC and roofing professionals manage online bookings, payment processing, customer details and more on a unified platform. The application enables organizations to automatically route customer service requests to the corresponding staff member. DoTimely allows administrators to assign service tasks to team members and notify customers about changes in schedules or services in real-time. Features of DoTimely are GPS tracking, push notifications, text messaging, reporting, communication management and more. Additionally, clients can utilize mobile applications on Android and iOS devices to request new appointments, edit profiles, view invoices and proce...

DoTimely Pricing

Essential: Free Pro: $15 first user and additional users for $10 each. Elite: Contact for pricing *All Prices are in USD.

Starting price: 

$15.00 per month

Free trial: 

Available

Free version: 

Available

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DoTimely User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 84 reviews

User Profile

Marissa

Verified reviewer

Company size: 2-10 employees

Industry: Veterinary

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2020

DoTimely is the best!

Pros

ease of use, customer service, all in one for my small business

Cons

there are some features that can only be done on web vs app. On the go this can sometimes be a challenge but i know the team is working on it.

Response from DoTimely

Hi Marissa, Your feedback means a lot to us. Thanks

Replied February 2020

Orquidea

Company size: 2-10 employees

Industry: Consumer Services

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2020

The best solution for my business

AMAZING! Kudos to the DoTimely team, I really love the app. I'm so happy that many processes that took us a lot of time now they are solved with a click.

Pros

When I found about DoTimely I couldn't believe it, it had everything that I needed for my business. It's like they read my mind and built it. They really thought about every bit of what a staff, client and admin would need. On the admin side Packages, subscriptions, calendars, invoices, notifications when packages expire, reports, staff payment, clients, and I could keep mentioning a bunch of great features that help you really focus on your business. The user experience for our clients' is great because they know what is going on with the service they hired. For the staff it's a great way to keep things organized. Support is extraordinary! When needed, they help and guide you. They really consider feedback and solve whatever problem you have. I'm based in Chile and the gateway Stripe does not work here, if it did, DoTimely would solve EVERYTHING for me!

Cons

As I mentioned, I'm based in Chile and many of our clients and staff don't speak English so that was a challenge. Despite that, I still chose DoTimely over other solutions. It would be great if DoTimely can find a way to link the account with Hubspot and offer more payment gateways.

Reasons for choosing DoTimely

Features, staff management, scheduling, admin panel, staff and client apps, price and support. Fast response. DoTimely is an amazing product and the team behind it rocks!

Reasons for switching to DoTimely

I needed a robust solution that really helped us solve challenges the business was facing and were stopping us from growing.

Response from DoTimely

Hi Orquidea, We are really glad that you are having a great experience with DoTimely.It was great to work with you and launch the app in the Spanish language.

Replied November 2020

Ted

Company size: 11-50 employees

Industry: Consumer Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

May 2020

Please read to save yourself a headache.

Speaking with the company from the start they were agreeable and excited. I paid for them to import our customers, which then had be be re-done by an employee as it wasn't accurately transcribed. After months of speaking with them they seem to believe that the major draw is online requests and cancellations. Which was something that appealed to me. The functionality to my team just didn't pan out. The lay out of the app is different for each OS, so training people couldn't be homogenized, they had no ability to help when there was no connectivity, and no way to not have it be a data hog in the field. It also saps batteries forcing some staff to carry field chargers as phones couldn't last an entire shift. They made a LOT of promises as to what they could do, and said it could all be customized for a fee. What they don't state is that anything you pay for they can then offer to your competition at no charge. Essentially anyone using this app is helping the company evolve to the needs of the client on the clients dime. Lastly I don't think anyone at the company (definitely no one KI spoke with over the 3 months we were assessing the software had any experience in the field of dog walking / pet sitting. The answer most gotten when we would reach out was "we'll look into it" and "that is how it works" without addressing the need, or acknowledging it with a a flippant answer. This software may be useful to an individual contributor, but not a team effort, it falls .

Pros

The functions it does have mostly run smoothly.

Cons

The app is a data hog that has to constantly be connected. If your customer is in an apartment complex that doesn't have connectivity your blind. No access to notes or instructions. If you have a employee with limited data it isn't usable. You have to use a work around if you have future appointments that you have to schedule but aren't' placing on a team member immediately. They want to force people to be paid commision vs an hourly rate.

Reasons for switching to DoTimely

After several months of promises and no movement forward running two systems was not worth the additional FTE necessary. The answer we got weren't useful, and seemed like we were bothering them since the software needed so much work to be functional.

Response from DoTimely

We regularly provide features to improve the software for our customers. There are items that are incorrectly stated. We did not charge for importing the data. In fact, the account was billed for only a single month over many months. We provided data template and imported custom data free of charge. Our support conducted number of training sessions and were available in person to answer the questions. Software customization for fee is an optional benefit to our users. It is not feasible for us to build features for free that no other user is asking for. With no contract plans, the ask to invest thousands in development which we may never be able to recoup is not fair. Our customer service team is very responsive to resolve issues but they cannot respond quickly to complex feature ask which need cross team analysis. Large teams are using DoTimely successfully and it may not be a good fit for your processes. We hope as new features are added, the system meets your future needs.

Replied May 2020

Candice

Company size: 2-10 employees

Industry: Consumer Services

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2019

Fantastic software!!

This software has made my life 100 times easier. It just streamlines everything and brings it all into the same place. Such a great experience for such a great cost.

Pros

It is so easy to use and fully customizable for whatever you need it for. I've created so much variation in the system and my clients and employees all find it so easy. The report cards are fantastic and give a since of security to my clients. The customer service is absolutely wonderful! I've never had to wait for very long to get a response and they work out any issues very quickly!

Cons

It does glitch every now and then and it will drain your battery life, but so does every other software out there haha.

Reasons for choosing DoTimely

The price and the overlay were the main reasons I tried this software out. I stayed for everything I've mentioned above.

Response from DoTimely

Hi Candice, Your feedback is much appreciated.

Replied January 2020

Matthew

Company size: 2-10 employees

Industry: Individual & Family Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2020

5* Software - Dog walking

Makes planning multiple dog walks over several staff members a breeze and logs each walk as evidence of it being completed too. Had a glitch with the bookings which was quickly fixed with an email to their support.

Pros

Very easy to use Free app for both android and ios Tracks walks brilliantly Individual login for each staff member

Cons

Nothing. Does everything we need it too very well.

Reasons for choosing DoTimely

Suited our needs perfectly so why try and find an alternative to perfect.

Reasons for switching to DoTimely

Shedul didn't have an integrated tracking system and was built more for hairdressers than dog walkers. DoTimely is much better suited for our needs.

Response from DoTimely

Hi Matthew, Thanks a lot for your feedback. We are glad we are adding value to your business.

Replied July 2020

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