It has been fantastic. From day one of the inquiry to launch and still to this day every part of the platform is great.

Quickbooks two-way sync, calendar view, estimation and invoicing are great. Work flow is easy to understand and very efficient.

A few small features are missing but they are in the programming of the software, and I know they are on the list of future potential updates.

Listen other platforms customer service at best is less than mediocre. You don't get one person reaching out, you have several people reaching wit patience and understanding. They want to know the way that you do things and then they walk you through the way your process can work in the platform not ounce not twice. But as many times as you need. Your success is theirs. Truly.

FieldPulse checks 90% of all the boxes in almost any industry you are working.

My work flow is different So it took an understanding of the software operations to make it work for me. And I'm being nit picky.

Overall it is ok for field invoices and payments, but for an overall solution to help your business run better it lacks in some areas. Probably worth paying more for others, after using a different software for my other business for the last 5 years I expect more out of this software, however Field pulse is considerably less expensive than the other software we use. They will probably continue to improve this though so with the cost effectiveness may be worth it in the long run.

It made it easy to invoice and take payment in the field to avoid chasing money after the service call. Does ok for the cost.

There are several features that are missing and or do not work well for our company. The reporting could be better, but there is no customer statement function and if you have related customers(which is for a customer with multiple service locations) they are not tracked together and there is no way to send an easy to read statement of all invoices for a particular customer with multiple locations. The Quick Books syncing is terrible and is mostly related to QB online but they keep claiming they will make it compatible with QB desktop but have yet to, to my knowledge. The app has issues as well I have to post date my invoices so the correct date shows up when sent to the customer. Deleting and changing invoices is a pain and when the QB sync screws up with payment it sometimes still says invoiced when it has been paid and there is no way to manually change the status.

There's a lack of innovative field management companies out there for security system installers, FieldPulse fit the bill perfectly. The website is straighforward, and app is easy and handy, and third party integrations are excellent.

They should continue to build out their third-party integrations.

We have been able to solve multiple communication issues between the office and technicians and make sure no one slides through the cracks.

I love how easy it is to use for people of any age. We have technicians who hardly ever use their cell phones and they find it very convenient! It saves on paper and time so they don't have to come back to the shop and hand me paperwork. I can process payments quickly and I like having all the information of where my techs are at any point in the day and get updates easily.

The biggest challenge is scheduling. It is difficult to see at a glance what the schedule is for multiple techs. The second biggest complaint is how slow it can be. If I want to print something it can take a couple minutes to process.

FieldPulse has a tone of great features that work very well. Overall I’m very pleased. The support is one of the best I’ve ever seen.

No major cons I wish office staff were free.

Easy of use, company very willing to implement changes

i havent seen anything that i didnt like

It has a lot of great products within the system.

I have not found any cons at this point.

I liked the fact that [sensitive content hidden] my Customer Success Specialist, is so very kind and helpful. Whenever you need her she is right there to answer all of my question.

What I like the least is the fact that it's rather pricey for a small business just starting out. Plus they don't give you a trial to use first. We had to purchase it first and there was a 15-day refund policy in place. But I would have preferred a trial without committing first.

Great easy to use and great customer service

Easy to use and has all features I was looking for

Budgeted hours for maintenance agreements or jobs does not automatically change when hours are used on a job

We went virtually paperless for our timesheets, and job sheets. This also helped us track our employees and their hours much easier, as well as account for their time on each job.

Ease of use is definitely a big one. It took no time to figure out what you were doing, and set up everything in there that you needed. Features is pretty extensive. We have tried other apps (cheaper ones) and found that they didn't really work for our company. We didn't need the full construction app like BuilderTrend, and needed something a bit more than for service calls, and this was the perfect in the middle app! Quality is pretty good! Has its own couple glitches, but customer service takes care of them right away! Previously, we had a system of all paper and had a gap in our communication on the jobs and such. This app helped us go virtually paperless in our timesheets, and job sheets because now everything is accessible to our users on their phones. The amount of data that it takes is next to nothing, which was a concern of our employees.

It is a bit slow at times uploading and updating your lists, especially if you have a larger list.

After switching software I didn't realize how much time it save and how much easier it made things for me and my customers

Love the online booking , customer portal! I love all the features and the fact that I can do every thing from payment and offer financing

I found everything pretty easy and simple to use

I am no genius when it comes to electronics and computer software programs. But, this program is simple to operate and works well for my small HVAC business. I am able to book and schedule the call, it has a map function that routes me to the address, it stores all the invoices for warranty information etc..and I am also able to bill my customers through it or use quikbooks. All and all I have been using this product for 2-3 years and only had minimal problems that were resolved quickly by the staff at Fieldpulse.

I dont have any negative feedback about the product. They always continue to improve it and make it better and more user friendly if anything.

From initial reach out to implementation our experience has been 5 star. Our account rep (shoutout Matt) was information and patient getting us signed up. We didn't feel pressured or pushed. We felt heard and helped.

Out of the box we felt like we had a tremendous value. Honestly, price compared to all features we received at base level feels like a steal. Client portal was huge for us as was the amount of detail we can track within a job: photos, attachments, job costing, who did what and when.

Some features like the booking portal requests we felt were hidden and should be brought to the dashboard. That may be an option thought and we just haven't figured it out yet.

The customer service, especially [SENSITIVE CONTENT], has been SUPER helpful answering all my questions with promptness and accuracy. Very much appreciated, especially when you're a "newb"!

I really enjoy the over abundance of features and options available, and how almost every piece of the software is customizable to my business needs.

I haven't had it very long to have a list of cons, one thing I can think of though is it could get pretty pricey the more team mates you add on. Which could be a deciding factor for soem.

I have had Fieldpulse for some time now and have had features that were not working and I couldn’t get things resolved. The guys at the Void Podcast got the ball rolling and [sensitive content hidden] got in contact with me and she has been great.

[sensitive content hidden] has been great help. She has been very accessible and willing to help me utilize what is needed to operate my business

Dislike that it has taken this long to have my problems resolved

Ease of use - very user friendly. Technician can be trained easily

When I have a project it wants to assign everyone to it and that isn't the case. I have jobs that are long term and would like to create the project so I can bill just one and not see several jobs that don't look like they have been billed. I also have customers with various locations and they seem to get unattached easily - integration with Quickbooks Online doesn't always work.

I'm getting what I'm paying for which is sufficient to me.

It does what I need it to do. Scheduling invoicing, basically organizing the jobs

My biggest pet peeve is the manually entered clock-ins and clock-outs not showing whole hours when I manually choose whole hours. The reason I've been given is basically a case of the developer over-programming plus its irrelevant, Its not fixed. I would also like to color code the jobs on the calendar So when making schedules I can visually distinguish between the teams. I'm currently using the Status indicators for this.

As I stated above, this program has resolved all my issues of scheduling, tracking, and organising. Love it !

This is perfect for my service company. I have zero problems with scheduling, organising, and keeping track of my company now that I have been using Field Pulse. Estimates and invoicing is done simply either from the office or the field.

I have NO cons for this program ! I have NO cons for this program ! I have NO cons for this program ! I have NO cons for this program !

This is the best program i have used over my 14 years of doing HVAC.

I love how we can keep all customers information and customers interactions in one place. Also the facts that our sales staff can update on where the customers are at in the bidding process. Hope to see changes in the future for more we can use this program for.

I wish there was a maintenance agreement system to use to allow customers to schedule there own days and time.

It's been a great addition to our workflow. We've gotten rid our paper tickets and can take credit cards on-site. Our employees, even the older guys, have the app down pat. It's a must have!

This app boosted our efficiency in our small electrical company and the result was more profits.

The app can be slow to load at times but it's improved greatly since we started using it.

Extremely satisfied.

Great customer service. Great software. Lets go!

Loading times can be longer than normal at times.

This software helps me stay organized and keep up with everything going on out in the field!

I went through many other software trials looking for that perfect fit. I wanted a software that would keep up with multiple customers, multiple jobs, a great CRM, Invoicing, Payments, and an organized way to keep up with job comments and files. FieldPulse is the perfect fit for what i was looking for. The Support is amazing, they are always quick to respond with any questions that i have, and are always looking to make improvements!

The only Cons i have are that there isn't currently a sync with Xero accounting, and there is a way to currently do inventory tracking.

Collaboration, organization, streamlining operations, communication. Literally everything.

Easy to use right out of the box. The mobile app is very responsive and the web page looks just like the app. There appear to be no differences in the two. Our field salesman will be able to use this right away. The fields on the jobs and projects are customizable and form creation is very easy. I will discover more I am sure.

Inability to integrate with QB Desktop is the only thing I think that would be better. Also maybe making the estimates customizable to allow status tracking (Open, Accepted, Closed, Lost, etc.)

The ease of use in the field is a huge benefit to myself and my techs. For just starting out my business and coming from more expensive software it was the best descision I made to help keep everything organized and flowing. Great choice for any tech to use.

I wish I was able to add more than one form form the app when i'm in the field so I would not have to carry any paperwork.