RepairShopr

RATING:

4.47

(124)

About RepairShopr

RepairShopr is designed to help businesses manage ticketing, invoicing, point of sale (POS), CRM and marketing operations. It is designed for computer repair shops, plumbing businesses, auto repair, watch repair, HVAC service and painting contractors. Key features include a customer web portal, ticketing and invoicing, estimation tools and inventory management. RepairShopr’s CRM tools enable users to manage a contact database, take notes, maintain histories of emailed invoices and billing summaries, track customer credits and create barcodes. The RepairShopr customer portal allows customers to check service statuses and invoice histories, as well as approve or decline estimates. The inventory management module offers batch tracking, return tracking and vendor ...

RepairShopr Pricing

This price is subject to change. For the most up-to-date pricing please visit https://www.repairshopr.com/pricing.

Starting price: 

$59.99 per month

Free trial: 

Available

Free version: 

Not Available

RepairShopr customer details
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RepairShopr Reviews

Overall Rating

4.47

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 124 reviews

Clifford

Verified reviewer

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

April 2019

Great Foundations loads of potential!

After 5 years of searching and using various different CRMs, PSAs etc.... we landed on RS and have not looked back. Being a retail store it ticks 95% of all our needs. With previous systems we have several dashboards or other portals to login to achieve the experience we wanted.

Pros

The GUI is nice and easy despite the Americanisms, automated most of our work flow, ticketing and stock control. Made good use of current integrations.

Cons

Contracts section is not what you think it is, some integrations need to be development and worked on.

Tanmay

Company size: 2-10 employees

Industry: Media Production

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

March 2019

A great inventory management tool that's easy to use for all employees!

Pros

What I like most about RepairShopr is the flexibility it allows its users in creating and maintaining varying degrees of inventory items. What if you had 2 products that were "technically" the same but varied in price, varied in build quality, etc. RepairShopr allows you to create those categories from the bottom up so you can create as much nuance as needed between various inventory items while abstracting away the "back end" of these complex rules to other users. This is great because you can have rather complex "if then else" scenarios in play for how certain items are to be used and the program is able to create conditionals that only "pop up" certain items which match the complex rules that the administrator can create. This ensures that employees don't need to be told to remember these rules: As long as they work within the system, they will never make a mistake (unless it's human error, of course).

Cons

What I liked least about RepairShopr is the interface to switch between users. It's very easy, while in a rush, to overlook that another user was signed in previously. While a huge portion of that is human error and employees not paying attention, perhaps a little more thought into the user interface would prevent this human error from occurring. Perhaps, adding a picture of the employee's face or some sort of visual avatar would be great so an employee knows that another employee is signed in. I think this, overall, ties into the user interface for RepairShopr which can be somewhat technical and very utilitarian. This isn't a bad thing but a more well thought out user interface that is far more human friendly could be extremely beneficial for users overall.

Jon

Company size: 1 employee

Industry: Information Technology and Services

Time used: More than 2 years

Review Source 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

December 2022

Have used them from the start and was completely let down!

They we're phenomenal in the beginning and was a proud user and promoter. Until their email stopped working and took 150 days for the problem to be resolved and unfortunately had to move on to a different service provider

Pros

It was very convenient to have ticketing and invoicing all built into the same service until it stops working, and their support leads you high and dry.

Cons

Payments never worked scheduling never worked and when email of invoicing went down I didn't get any constructive help for 150 days

Reasons for choosing RepairShopr

Quickbooks, Freshbooks, Quicken,

Anonymous

Company size: 2-10 employees

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2018

Do yourself a favor and get it.

Pros

We've been with them since beta and they've done nothing but add value to the product. Things that used to to take many convoluted steps in my old Ticketing/PSA system are now a snap. No more keeping crazy user documents for new people to memorize before they can open the software. It's so intuitive that I just give new employees the link and their username. It integrates with most of our tools and they are always adding new integrations.

Cons

Cloud based can cause some issues that having a on-site server rectify but as it stands we've had 99% + uptime so it's less of a con and more of an observation.

Anonymous

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

February 2018

RepairShopr is a good piece of software for those starting out in computer and device repair.

It was the foundation I needed to get my computer repair business started. Without it, I would still be floundering with process and documentation 2 years after launch.

Pros

What I like most is the great level of documentation and the starting walk-throughs they give you to get you up and running. Any question you have can be answered either through searching the help files or by submitting a ticket.

Cons

Frankly, RepairShopr does so much that it is hard to wrap my head around the enormity of the scope of features. A little guidance around some of the over-arching things I needed when I first started in this business would have been helpful. Then again, the help documentation and community is great. So, if you have the time, the documentation will be a big help.

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