ServiceTitan Software

About ServiceTitan

Transform your business with ServiceTitan's all-in-one software solution for residential and commercial field service businesses. With powerful tools that can increase revenue , supercharge your team, and provide real-time insights, ServiceTitan is trusted by more than 100,000 service professionals and by the world's best companies. Get a customized demo to see how ServiceTitan can help your business grow. We proudly support irrigation, commercial septic septic, water treatment, Audio/Visual, commercial locksmith, HVAC, plumbing, construction, electrical, garage door, chimney sweep, and water treatment companies ...
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ServiceTitan job tracking

ServiceTitan User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 192 reviews

Jason

Company size: 2 - 10 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

April 2022

Service Titan

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Marlin

Verified reviewer

Company size: 11-50 employees

Industry: Construction

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2019

Best in the biz

It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

Pros

Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

Cons

Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

Reasons for choosing ServiceTitan

Reliability and responsiveness of the software. ServiceTitan wins hands down.

Response from ServiceTitan

Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully. We look forward to celebrating all of your future successes.

Replied May 2019

Peter

Company size: 11-50 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

June 2022

The BEST Service software out there for companies!

Very good is the best way I can sum it up. We would not want to be with another company.

Pros

The abilities are rich and continue to be added to over time with the system. They are continually improving based on feedback from their customers.

Cons

Because it is such a big and complete system there is a LOT to learn. They work to make it easy to understand but it can still be difficult. You need to make sure you have a good success manager. in the service titan network your guide and helper is called a success manager. Demand one that will work with you to be successful.

Reasons for choosing ServiceTitan

Better options and customer service

Reasons for switching to ServiceTitan

Was not getting the support or the promised products and forms from them.

jarod

Company size: 2-10 employees

Industry: Construction

Time used: Less than 2 years

Review Source

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
1

Value for money

out of 5
2

Customer support

out of 5
4

Functionality

out of 5

June 2022

Hope your ready to spend lots of money, read there contract they will lock you in over 1 yr

bad experience

Pros

the best features were phone calls being recorded and bio links sent out other then that no better the house calls pro

Cons

Costs way to must , after wanting to leave after my 1 year agreement was up. Service Titan told me that in the agreement I signed, it stated that the contract Auto renews unless 30 days written notice was given to them. they are a money hungry company that will charge you for any of there features and there charges are not cheep. don't get trapped like me.

Alissa

Company size: 11-50 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

Easiest software to use on the market!

Service Titan changed the way we did business. We moved from a time and material situation to flat rate pricing and the software made that move incredibly easy.

Pros

The ease of use was the most important feature in implementing a new software program in our business. All of the staff were easily able to maneuver their way around the software after just a day of training.

Cons

My only complaint is that it is on the pricier side. However I do believe that you get what you pay for and the features of this software are incredible.

Reasons for switching to ServiceTitan

To keep up with the change in technology

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