ServiceWorks
About ServiceWorks
ServiceWorks Pricing
14-day free trial, no credit card required. We have two tiers for pricing. For more information please visit https://service.works/pricing.html
Starting price:
$828.00 per year
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for ServiceWorks
1 - 5 of 62 Reviews
Blake
1 employee
Used less than 12 months
OVERALL RATING:
4
Reviewed February 2023
good for bin cleaning
Stacey
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Small Business Miracle for Field Management
We are glad we switched. We used SW with our prior employer and there was still a lot of beta going on and so when we started our own company I thought we could find something more well put together and that was not the case. As far as from an appliance store and repair company this software is amazing. Just the part integration with Marcone has saved me soooo much time in the back office.
PROSOur favorite is the texting capability with our customers in their jobs and the part inventory and EVERY manufacturer part for appliances being in the system and we do not have to add part numbers or prices in, OMG such a time saver. I love being able to customize our own invoices to show what we need it to for our business. Entering a customers information and scheduling is very easy and fast since it is all o one page, no switching pages or screens.
CONSI have had a few issues with reports or some things not saving properly. The issues are minor compared to what I have experienced with other software or the mobile app though. When updates happen sometimes there is glitches, but their support when you reach out is fast with fixing or having a resolve.
Reasons for switching to ServiceWorks
We needed part integration with Marcone and the texting notification with customers.
David
Renewables & Environment, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
How service works saved us at least one full time employee AND made our services better
The scheduling and ease of information gathering. The way it is setup we can easily navigate and find what our client wanted and we are now able to customise even more their experiences with us. It has removed a lot of non value added activities that we had to do manually. We have the opportunity to look for cost overruns and how efficient we are as a company every day and at any time we have access to progress reports.
CONSThe initial configuration is rather easy but being in Quebec, Canada has made some issues difficult for us in setting up taxes and linking up quick books. Otherwise the CRM, Dispatch, job creating software ticks all the boxes for us.
Reason for choosing ServiceWorks
Pirce and recommandation from a ERP specialist
Susan
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2023
Useful but frustrating
A mix of frustration and benefits: ServiceWorks is not an easy program to use -- it takes a long time to train in and understand; there's a multitude of steps for many operations ... for instance selling a part over counter is an involved multi-step process, making the customer wait while all the invoice and sale entry steps are performed. When there are multiple steps for a given operation, if one step is not done correctly, it can be time-consuming and frustrating to figure out what went wrong and to correct it. You cannot have part-time inexperienced office help at all using this system -- we spend much time correcting improper entries and trying to get them to do things properly. It's been very good to have the SD mobile link to the system, although there are issues with that too if the tech is not thorough in filling things out properly and selecting the date for parts returns (easy to overbook when this doesnt get done) ... one thing that doesn't go over well is the office personnel correcting/reminding the techs to fill out the paperwork thoroughly... The training manual for ServiceWorks is WAY OUTDATED -- no excuse for 20 or so years to go by without redoing/updating the manual -- again, very time-consuming and frustrating when trying to learn the system, and way too wordy. Also, the system seems to crash or lock up occasionally causing a standstill in operations until the owner gets back from his service calls to care for the issue.
PROSGreat tech support and availability; SD mobile allowing office and in-field techs both able to see the progression and status of service calls, and a big time-saving help to the techs. However, while it's a time-saving boon for the techs, it has caused probably double the amount of time spent in office for this system vs. Swiftlink. It is also very nice to have the parts inventory linked to the jobs tickets/invoices.Warranty claim management and filing has been more streamlined with ServiceWorks and we find this to be a huge benefit.
CONSCustomer address: A glaring fault in this program is that there is only one address line for addresses, which is enough of an issue in itself that I would never choose this program again because of this one thing! In our area, 3/4 of our population is transient, lots of 2nd/3rd homes, and the need to have further defining information for many addresses which requires a 2nd address line or a line for a business name and then an Attn: line. One address line is a very outdated entry form and really unheard of any more. PARTS: The special order parts chart for checking in parts can be a real pain when "tentative parts" are allowed to plug the chart up. We were of the understanding that we could have a Master List of parts we stock and that there was another place we could have nonstock parts listed ... this doesnt appear to be the case - if you want a record of non-stock parts that happen to be in the office stock, they need to be in the Master List in order to select them from the inventory or to see that we even have them... we worked out a system to mark those nonstk parts in the Master List; also it would be nice to have a field where you can put the date the last time a part in the Master List was updated... we worked a system out for that as well. LOCATION finder for dispatch map: is often wrong, often not very accurate... would need to link to a better GPS system in order for this to be dependable and useful for mapping routes.
Reason for choosing ServiceWorks
the mobile tech connection for in field service updates and parts look-up was something we wanted to try; and we wanted a program that was able to transfer our customer base and parts inventory from Swiftlink.
Reasons for switching to ServiceWorks
Swiftlink retiring - forced to find a new management program
Jessica
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Great software
It's a great app for appliance repair companies like us.
PROSOffers a lot of options and makes everything really easy for the office and techs both.
CONSIt has occasional bugs that make it impossible to work but it's rare and the customer service is great about fixing it!
Reasons for switching to ServiceWorks
Jobber didn't offer enough and cost more monthly. Not to mention techs were able to make jobs disappear if they didn't want to do them.