About vWork

vWork is a cloud-based job scheduling software designed to help midsize businesses streamline dispatching and field service operations. The application enables customers to automatically receive delivery updates via SMS/email and track field workers on a map in real-time.

Using vWork’s route optimization functionality, administrators can plan routes for field service executives. It offers a host of features including appointment scheduling, reporting, data export, drag and drop interface, alerts, customizable workflows, communication management and more. Additionally, field workers can utilize the mobile application to view, track and edit active jobs, generate quotes or invoices and capture customers’ signatures using Android and iOS devices.

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Supported Operating System(s):

Web browser (OS agnostic)

18 Reviews of vWork

Average User Ratings

Overall

4.44 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(8)

8

4 stars

(10)

10

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 18 results

June 2018

Stuart from Noel Leeming

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Reliable software that performs well, A+++

It was the easiest software for our company to use based on past experiences with other similar software.

Pros

I really love the clean, easy-to-use interface and how everything is laid out in a logical format. It's easy to get your head around right from the start and very easy to customise, too.

Cons

Occasionally if you're in a rush to fill something out and accidentally miss something you can't proceed until you've "fixed" what you missed. It'd be helpful if it made it more obvious what information you're missing and give you a quick option to fix it.

June 2018

Scott from McLeod Cranes Ltd

Verified Reviewer

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

I use this product for approximately 80 in my team. I find it hugely valuable and simple to use.

The software frees up resources and adds value. I found it paid for itself very quickly through better time keeping and great utilisation of the team.

Pros

The schedule / grant chart is an excellent tool to organise you Team. You gain an excellent appreciation for the current state of operations. Who has finish, who is starting a job and what step they are up to. By linking to each job and worker through the app you transform your operation with electronic collection of valuable information. Customers can also raise there own jobs through the customer portal. The team are actively developing the solution and updates and improvements occur regularly. Support is first class.

Cons

I would love the software to also track assets beside workers. You can do this if you make the worker the asset. But ideally the team need to add this as an option. I know they are actively considering this for the future. I'd also love to see the text alerts have greater customisation.

April 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

April 2018

good app

Pros

Useful for its purpose. get all the information and required functionality for what is build for. Good app.

Cons

Not used extensively so I do not find any shortcomings for the app. I need to use more find the least interested features.

June 2018

Tony from Noel Leeming

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

I use VWorks most days to manage our bookings.

Being across the company we all get to use/share tips and improve on best practises. It is a good system for managing our bookings.

Pros

Its a good way to see what Jobs have been booked for me. I can also make bookings for other staff and view their Calendars in our region

Cons

It can take a few minutes to get a booking made. (waiting for Invoice to integrate and inputting their Job Details) A customer will walk-in and ask if they can setup their devices at the end of their purchase. At that moment I have the time free for this customer. Presently I cant make a place holder and then add the customer/invoice details after their sale), There have been problems where a subsequent booking is made for the same time. When looking up a cutomers history I can see their job codes. It would be useful to have all the Job Notes showing so we can see all notes in a glance to quickly gather their relevant history. Particularly when this might be a repeat issue or ongoing training.

June 2018

Murray from Rockgas Wanganui, Rockgas Taranaki

Company Size: 11-50 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Would be the best service management software I have come across.

We have been able to automate a lot of the delivery allocation process and provide a high level of service to our customer base. It saves us time every day by not having to manually sort our delivery schedule into order, and being able to see clearly when the trucks go is great.

Pros

The system is very reliable and easy to use. When we do have an issue the backup support is first rate, fast and efficient. By using vWork we have been able to engage more with our Customer and with this provide a superior service to that offer and achieved by our competitors. Our customers enjoy the additional interaction with us and this is all down to vWork and its ability to give us the tools required to help us grow our business. I wish vWork had been available many years ago when I was struggling with bits of paper.

Cons

Hard to come up with a negative on vWork - it just works and works well. Nope, sorry - I can't do it - I can't think of anything that I do not like enough to comment on.