All Microsoft Clarity Reviews

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Andrew

Chemicals, 10,001+ employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

Reviewed January 2023

Microsoft Clarity User Review

User Profile

Pablo

Verified reviewer

Marketing and Advertising, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed October 2021

One of my favorite analytical tools

I use Clarity to optimize my clients' online businesses and make redesign proposals

PROS

The filtering functions are very good. They allow me to reach exactly the segment that interests me. Even more so when connecting it with Google Analytics.

CONS

Sometimes inconsistencies can occur when evaluating responsive versions of heat maps

Reason for choosing Microsoft Clarity

The price

Reasons for switching to Microsoft Clarity

The price

Md. Tanvir Bin

Education Management, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2023

Clarity's filters make it simple to exclude bounces and non-engaged visitors

I can observe dead clicks, location, operating system, and other details by going further into each recording. I can define how strongly Clarity should mask text to prevent it from being sent to their server if I am worried about them recording private information.

PROS

In accordance with our filters. The scroll heatmap indicates to me the distance that visitors must travel down the website before departing. Increase the timeframe with a simple modification, but doing so for every report is tedious. This allowed me to examine how people were use the website and pinpoint specific problems they were having. Finding out how strong my website is helpful. Website owners can see the visual interactions of people with their site by using heat maps and click maps, which are provided by Microsoft Clarity. For website owners trying to enhance user experience and increase conversions, Microsoft Clarity is an effective tool because of these capabilities.

CONS

Not really noteworthy; it's a fantastic tool with a few basic features, but its main value lies in how effectively it records sessions.

Reason for choosing Microsoft Clarity

The videos demonstrate clicks and scrolling and show me how users engage with our material.

Reasons for switching to Microsoft Clarity

Microsoft clarity is free of cost than other platforms.

Robert

Newspapers, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed February 2024

Good for knowing your visitors

PROS

Easy to setup and works flawless with data for my website. The heat map feature is very useful when it comes users behavior.

CONS

Nothing here, i use it along with other analytics and work like a charm.

Ripon

Education Management, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

It helps website me to measure user engagement and performance on our websites.

Microsoft Clarity measures user engagement and provides metrics such as session duration, bounce rate, pageviews, and more.

PROS

The setup process is straightforward, and the interface is intuitive and easy to use.Microsoft Clarity provides detailed data about user activity and engagement, such as which pages they view, how long they stay on each page, and what they do when they leave the site.Heat maps show you where visitors are clicking on your website and can help you identify areas that need improvement.

CONS

Microsoft Clarity only offers basic analytics, and doesn’t offer advanced features such as A/B testing or e-commerce trackingMicrosoft Clarity doesn’t offer much in the way of customization, so you’re limited to the default reports and settings.Microsoft Clarity doesn’t integrate with other analytics tools, so you won’t be able to take advantage of the full range of features.

Reason for choosing Microsoft Clarity

It provides detailed data about visitors’ actions, such as which pages they view, how long they stay on each page, and what they do when they leave the site.

Reasons for switching to Microsoft Clarity

pricing issue

Atour

Research, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

This is a great improvement to the UX testing toolkit.

Clarity is not only simple to set up, but it also works with Google Analytics.

PROS

I have several alternatives from Clarity to add the tracking code to our website, including manual installation or installation through external systems like Google Tag Manager.It's really free to download and utilize Microsoft Clarity! Using our Microsoft, Google, or Facebook account, I must first log in to Microsoft Clarity before I can proceed. The tracking code may then be added to our website and I can start a new project from there. I should have data populating in our Clarity account two hours later!

CONS

While Microsoft does offer some useful online instructions to get Clarity up and running, when we first began the setup process, the documentation lacked comprehensive instructions for using Google Analytic.Using a shared login can cause login ambiguity.

Reasons for switching to Microsoft Clarity

I can quickly filter recordings and heatmap data with Clarity by a variety of criteria, including the type of device being used, the nation, the origin of the traffic, the length of the session, the path taken to the website, and more.

Liam

Marketing and Advertising, 1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

Brilliant tool, helps me to make data-driven decisions using real-world data.

I use Clarity to improve the user experience of my website(s).

PROS

Just a few clicks and Clarity was installed. Once installed, it began to collect data from my website(s) and I was viewing detailed heatmaps and visitor recordings in no time. Clarity enables me to see how users interact with my website(s) and enable me to make data-driven decisions based on real-world data. I like that Clarity is currently under active development and will only get better, I believe what may be missing today could be implemented and available tomorrow. I feel like early adopters really have an opportunity to shape the future of this tool.

CONS

I have no negative points to make, the team are active, responsive, and are open to new ideas and integrations.

Reasons for switching to Microsoft Clarity

As a long time Bing webmaster tools user - it was an easy decision to have everything in one place.

Shivam

Telecommunications, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

Ultimate tool for heatmaps and User behaviour

Overall Microsoft clarity is must have tool for lead generations as you can understand the user flow, where they are clicking which links are working or not. And best part all these things are free of cost.

PROS

The best thing about this software is it's absolutely FREE and providing all the analytics report and metrics what other paid website are charging. It's best for user behaviour analysis and metrics.

CONS

Nothing as such. IT's free and providing all the solutions that we required. One thing I'm missing sometimes data takes time to update.

Reason for choosing Microsoft Clarity

Because they are providing all the data, at Free price.

Jason

Government Relations, 10,000+ employees

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

3

Reviewed January 2022

Clarity is worth a look

Overall very nicely done!

PROS

Heat maps are much better than GA! Love the usability, recordings and features.

CONS

A problem I encountered was with viewing a heat map of a url with javascript navigation tabs. Since the url does not change based on what tab is selected, you can only view a heat map of the default tab and no other tabs.

Reasons for switching to Microsoft Clarity

Heat maps for trial accounts are in Clarity but not GA.

Anonymous

11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2021

Robin Hood of Heatmap tools

I used to work at a startup and one of the things that I noticed about successful startups is that they were able to track the user behavior of their customers. I was always bothered that I couldn't get that information for my own startups. I was always at the mercy of third party companies that charge a fortune. I was really excited when I found Clarity! It's an amazing service that provides heat maps, session recordings, user analytics, and advanced dashboard all in one place. It's helped me track user behavior and make better decisions about design and marketing. The best part is that Clarity is a free-to-use software

PROS

I was using Hotjar and paid too much for session recording feature. Other hand Clarity is a totally free product. Google tag manager integration is lifesaver for me. I can set up Clarity without asking developer team. It's also GDPR compliant and provides an advanced dashboard for analytic overview.

CONS

It's a lightweight tool comparing to the competitors. Survey, feedbacks and segmentation features can be added to the product but as I mentioned it's a lightweight product. I think existing features quite satisfied for users who are looking for a simple product to track heatmap and session records.

Reasons for switching to Microsoft Clarity

Hotjar monthly subscription cost

User Profile

Amy

Verified reviewer

Information Technology and Services, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

3

Reviewed October 2023

It is hard to beat free, but Clarity is certainly doing well

The setup process felt incredibly simple, one or two questions, and the website showed the integration code, and data started arriving far quicker than estimated. The heatmaps and user recordings are a fantastic anonymous insight into how users are interacting.

PROS

First of all, it's free, which is fantastic when competing with the like of Google Analytics. It was very easy to set up and data started appearing faster than expected.

CONS

It feels like there's less data, but at the same time, it feels like I'm not missing much. In GA there is a vast amount of data, but it's rare that we ever drill into it. We care more on a daily basis, about user engagement and activity than we do about the really fine grained metrics. It is missing a couple of important features, but its hard to say if it'll handle it anyway, such as the domain name for a website. If the site has multiple domain names, will it allow them to be recorded under the same property, there's only one option for the domain name. I will need to test this.

Reasons for switching to Microsoft Clarity

Google really made the switch to GA4 extra difficult, no data migration, strange requirements, and even now phantom warnings. I don't think Google will ever "pull a Google" and terminate the product, but it's clear it's focussed more towards advertising than user experience.

Anonymous

1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

"Microsoft Clarity Review: An In-Depth Look at the User Experience Analytics Platform"

"Overall, Microsoft Clarity is a valuable tool for tracking and analyzing user behavior on my website. However, the interface can be complex and there's a delay in data processing. A good option for UX optimization, but with limitations."

PROS

"The ability to track and analyze user behavior on my website with Microsoft Clarity helps me identify areas for improvement and optimize the user experience.""The heatmap and session replay features allow me to see how users interact with my website, providing valuable insights into user engagement and conversion.""The integration of Microsoft Clarity with other analytics tools such as Google Analytics allows me to easily connect and analyze data across platforms.""The ability to track metrics such as session duration, bounce rate, and conversion rate gives me a clear understanding of my website's performance and helps me make data-driven decisions"

CONS

" Microsoft Clarity's user interface can be complex and difficult to navigate for new users, making it challenging to fully utilize all the features and capabilities of the platform."" The data processing delay and limited historical data availability can make it difficult to get real-time insights and track long-term trends on the website performance."

Andrei

Financial Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

A quite good analytics platform

Is probabily the best analytics platform ion the web.

PROS

It was easy to setup and install the code on the website. Data provided by Microsoft Clarity is very good and complete. Reports are very good and complex, you got a lot of data which you can use it to increase your websites traffic and user interaction. Heatmaps are a huge feature that all the analytics websites should have.

CONS

There is nothing you can say against Clarity, you have it all and is free.

User Profile

Ahmed Samy

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed November 2022

The best free tool for website heatmaps and session recording

PROS

I think it's the best choice for small businesses that have a website or E-store as the tool is totally free. it's very easy to set it up on your website via Google tag manager, and it's also very easy to use whether for session recording, scroll maps, or heat maps.

CONS

In my opinion this free tool doesn't require any further improvement as it offers all features that webmasters use to measure the efficiency of the website UX.

Reasons for switching to Microsoft Clarity

Because Microsoft Clarity is totally free.

Karan

Marketing and Advertising, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed November 2023

It's a NEED

PROS

This tool was suggested to me by my friend, I never bothered to research about any other alternatives because this was easy to setup, it did the job and if I am going to use a tool to measure my website, I am more comfortable trusting Google (GA) and Microsoft (Clarity) than a startup I have never heard of.

CONS

Sometimes the recordings are off, the session duration doesn't sync with the actual recording. I experience this issue 2/10 times.

Sital

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Great product

Best user marketing tool on the internet

PROS

Great user interface, scroll heat maps are a must

CONS

This product is very easy to use I have had no issues using it

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed September 2021

Amazing Free Analytics

PROS

I love the integration with Google Tag Manager, it's fast and reliable.

CONS

Would like to get an easy way to compare to different timeframes.

Vendor Response

Thanks for your review and feedback! We would love to understand more about your suggestion of 'comparing to different timeframes' easier. Feel free to reach out to us at ClarityMS@microsoft.com.

Replied September 2021

Vinisha

Construction, 10,000+ employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed September 2021

Microsoft Clarity - Your go to tool for increasing your website conversion rate

Microsoft clarity has been my go to tool to understand customer behavior in detail, derive new insights by looking at the recordings for dead clicks, rage clicks to understand the challenges that the user is facing while navigating the website & how it could be minimized to increase your landing page's relevance & conversion rate. By implementing few changes on the website such as changing content, linking, changing placement of content/registration forms we could decrease our bounce rate & increase our website registrations by over 2x.

PROS

Microsoft tool is very easy to integrate with your website, which makes it easy to kickstart & test the application in the first place. It is extremely intuitive & easy to navigate so doesn't take much time to derive valuable insights. One of my most favorite feature is getting first hand view of the actual viewer sessions by looking at the recordings which helps understand what the user is more interested in, the challenges that one is facing while using the website. For e.g. by looking at the recordings for dead-clicks, we made few important changes on the landing pages which helped increase no. of enquiries from our paid Ads by improving user experience. Heatmaps is another handy feature which helped understand which portions of the landing page is my customer finding more relevant & thus help understand user navigation behavior in detail.

CONS

customer interests, demography information could be detailed out which will help understand all dimensions of the user in one place

User Profile

Odell

Verified reviewer

Education Management, 11-50 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2021

Microsoft Clarity - The Google Analytics Killer

Overall, I love the tool. It has helped me not only improve my websites but also impress my clients with software like this. Good Job Microsoft

PROS

I just love the recordings features. It has given me so much more insight into how customers navigate through my landing pages. This sort of data is not available on analytics and it has helped me improve the user experience of my customers

CONS

It is a bit overwhelming if you are unfamiliar with analytics software. There is a learning curve in terms of navigation and how to implement the things you learn

Seun

Computer Software, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed October 2021

Clarity is the Future of analytics

PROS

That it's free. Thereby making Behavioral Analytics accessible to indie hackers.

CONS

Very few video tutorials are available. We need more video guides.

Reasons for switching to Microsoft Clarity

Cost

User Profile

Scott

Verified reviewer

Photography, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

A must have

Clarity has made our team be able to ensure our users have an easier experience when browsing our site, reading documentation or buying a product.

PROS

Easy to use, easy to set up and free so the cost is perfect.

CONS

Sometimes it's hard to gather historical data when there is a glitch. Also, I wish there was a way to default to 30 days instead of 3 days.

Reason for choosing Microsoft Clarity

The price made it a no-brainer!

User Profile

Alfredo

Verified reviewer

Internet, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

The tool for everyone that has a website

PROS

Is super easy to start with it because You can use the already Google tag so everything will setup automatically, and it very easy to do so

CONS

Some menu are a little confusing at the start but with time You can get everything from thee dashboard

manorama

Logistics and Supply Chain, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2023

Best to map the customer journey

A very good and satisfying experience of using the platform.

PROS

Great Platform to understand user behavior Provides understanding in the the UX/ UI of a website Ease of use Heatmaps

CONS

Understanding the platform takes a bit time

Zaaman

Music, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Loved it!

Super easy to use and I cannot imagine it not being a part of my daily business use

PROS

Heatmaps are very useful! A simple and easy tool to use

CONS

Nothing, great to use! Very easy to implement into my daily work use

User Profile

Oras

Verified reviewer

Computer Software, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed October 2021

Great analysis to understand user behaviour

I've been using clarity for several months now and am quite pleased with it. The recording function is a great feature to understand how users interact with the website and platform.

PROS

- Easy to install. - Clear interface. - Video recordings. - Hiding sensitive data.

CONS

I would like to get weekly updates by email about performance and top errors.

Showing 1 - 25 of 35 Reviews