I was dreading the setup... But I needn't have worried

It is early days yet, both in my business and in my use of Abhisi. But that is the point. I have had some friends question why I need the support desk at a time when I still don't have customers. However my focus is on scaling the business, and I can see how Ahisi can scale with me and my business, enabling me to set systems now, and then onboard support staff into the system as I need them.

Pros

I haven't been using the software long, and I have no experience with support desk software. However with the coaching portal I am getting ready to launch I realised I need a support solution. The availability and responsiveness of support desks have definitely shaped my image of the businesses I use online, so I knew it would be important for me to have a solution that I could manage myself easily in the beginning, but which I could scale up in future. What I was most concerned about was integrating the solution, as I am not that technical, and I was already struggling with integrating several other platforms into my offering. But this was the easiest of them all to set up. Within 2 hours I had the support email address up and running, and had successfully tested it.

Cons

Initially I was concerned at the lack of a knowledgebase, I mean that is their business so I thought that was a real problem. However I found that you can get to the kb through the chat link. -Personally I think there should be a link on the main menu for help. Once I got in there I found the knowledge base to be comprehensive and detailed. But it could have been easier to find.

Better than Emails and Affordable than Zendesk and Zoho Desk

Since we switched to Zendesk, our support team is quite happy with the Abhisi as it has all the features at almost half the price which we're paying to different SaaS companies. Secondly, their support is next to none as the Founder is also very proactive and cooperative.

Pros

We like the simple and not-so-complex UI and UX. Availability of all the essential features and not only that, so many native integrations is another amazing thing we liked. Whereas the affordable pricing is the most important factor.

Cons

Nothing as such, but looking for more deep level analytics and some more native integrations with WooCommerce and Payment Gateway. Also looking for a Chat Bot.

Lots of Crashes

Pros

It has lots of features packed inside. But I wish they would work without crashes or stops.

Cons

Unfortunately, I paid, thinking it would be practical and useful. Both the slowness and the uselessness of the background create problems. Crashes and slow buggy backend. I tried to make my communications from Abhisi but there was no luck. I don't recommend. If I had chance to refund I wouldn't think twice.

A reliable Customer support platform

I'm very happy with the app, do everything we need.

Pros

I tested a lot of apps for customer support. We handle webdesign and leadgen, and it's imperative that we can keep track of all the requests from clients. Abhisi gives the ability to serve clients in an organized manner. The platform allow us to connect with clients in multiple ways, and they will add Woocommerce integration pretty soon, which will help us even further. Abhisi support team is awesome, and that's what we want when choosing a partner to work with.

Cons

I'm not in love with the design, it looks outdated, but in other hand, is pretty functional. Support told me they will upgrade next year (2021), and the design will get a revamp.

Abhisi #1 always

Pros

Why do intercom and other livechat softwares charge that amount of money when you can get the same technologies with Abhisi but at a far more affordable price? Not to mention the team behind Abhisi always reply back promptly and they listen to their clients especially when we want a new feature wise.

Cons

There is nothing to note that there's something wrong.

Very Good Help desk

Its very customer friendly. The feature I like the most is the Quick reply feature, where in my team can make use of the most common replies.

User Friendly & easy integrations

The team is very responsive and they take feedback very seriously.

Pros

The UI is very simple and easy to use. This software integrates with a lot of other applications that we use and hence it makes our communication process very easy.

Cons

Would be great to have live video chat integrated. They are already working on this feature I think.