Abhisi Software

Abhisi Software

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About Abhisi

Abhisi is a cloud-based, collaborative software platform for small and midsize businesses in need of a help desk solution. It is used by professional teams such as accountants, lawyers and realtors. With Abhisi, customers or clients can contact businesses through multiple channels, such as email, chat, phone, Facebook, Twitter etc. Predefined reply templates help automate the response process. The platform also offers automated message tagging and assignments. Clients have access to 24/7 self-service support with knowledge bases. Abhisi provides reporting to track performance, and a customer satisfaction function allows customers to rate interactions. Agents can respond to customer inquiries from any device with a web browser. Pricing is per user, ...
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Abhisi User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3.5

Value for money

4

Customer support

3.5

Functionality

4

Showing 10 reviews

User Profile

Chris

Verified reviewer

Company size: 1 employee

Industry: Public Relations and Communications

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2020

I was dreading the setup... But I needn't have worried

It is early days yet, both in my business and in my use of Abhisi. But that is the point. I have had some friends question why I need the support desk at a time when I still don't have customers. However my focus is on scaling the business, and I can see how Ahisi can scale with me and my business, enabling me to set systems now, and then onboard support staff into the system as I need them.

Pros

I haven't been using the software long, and I have no experience with support desk software. However with the coaching portal I am getting ready to launch I realised I need a support solution. The availability and responsiveness of support desks have definitely shaped my image of the businesses I use online, so I knew it would be important for me to have a solution that I could manage myself easily in the beginning, but which I could scale up in future. What I was most concerned about was integrating the solution, as I am not that technical, and I was already struggling with integrating several other platforms into my offering. But this was the easiest of them all to set up. Within 2 hours I had the support email address up and running, and had successfully tested it.

Cons

Initially I was concerned at the lack of a knowledgebase, I mean that is their business so I thought that was a real problem. However I found that you can get to the kb through the chat link. -Personally I think there should be a link on the main menu for help. Once I got in there I found the knowledge base to be comprehensive and detailed. But it could have been easier to find.

Sumeet

Company size: 11-50 employees

Industry: Legal Services

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

December 2020

Better than Emails and Affordable than Zendesk and Zoho Desk

Since we switched to Zendesk, our support team is quite happy with the Abhisi as it has all the features at almost half the price which we're paying to different SaaS companies. Secondly, their support is next to none as the Founder is also very proactive and cooperative.

Pros

We like the simple and not-so-complex UI and UX. Availability of all the essential features and not only that, so many native integrations is another amazing thing we liked. Whereas the affordable pricing is the most important factor.

Cons

Nothing as such, but looking for more deep level analytics and some more native integrations with WooCommerce and Payment Gateway. Also looking for a Chat Bot.

Reasons for choosing Abhisi

Affordable pricing and feature rich app.

Reasons for switching to Abhisi

Very costly with featureless Andorid app.

Jay

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
5

Value for money

out of 5
1

Customer support

out of 5
4

Functionality

out of 5

April 2022

Affordable ... you get what you pay for....

We are at least out of our inboxes - not by much, but tickets give us something to count.

Pros

Abhisi is an affordable platform with basic ticket management components. We really like the price of the product - it fits well for our environment.

Cons

Many of the features seem about half baked and don't seem to be maturing with any regularity. Customer service is a true nightmare - system down conditions may take a couple days to get resolved ... and you never hear from them, the system just starts working again. If you like stuff that's either always up, or you know what's going on when it isn't ... perhaps Abhisi isn't one for you.

Reasons for switching to Abhisi

Price.

User Profile

Leonardo

Verified reviewer

Company size: 2-10 employees

Industry: Information Services

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2020

A reliable Customer support platform

I'm very happy with the app, do everything we need.

Pros

I tested a lot of apps for customer support. We handle webdesign and leadgen, and it's imperative that we can keep track of all the requests from clients. Abhisi gives the ability to serve clients in an organized manner. The platform allow us to connect with clients in multiple ways, and they will add Woocommerce integration pretty soon, which will help us even further. Abhisi support team is awesome, and that's what we want when choosing a partner to work with.

Cons

I'm not in love with the design, it looks outdated, but in other hand, is pretty functional. Support told me they will upgrade next year (2021), and the design will get a revamp.

User Profile

Gary

Verified reviewer

Company size: 1 employee

Industry: Marketing and Advertising

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2019

Abhisi #1 always

Pros

Why do intercom and other livechat softwares charge that amount of money when you can get the same technologies with Abhisi but at a far more affordable price? Not to mention the team behind Abhisi always reply back promptly and they listen to their clients especially when we want a new feature wise.

Cons

There is nothing to note that there's something wrong.

Yash

Company size: 11-50 employees

Industry: Telecommunications

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2016

Very Good Help desk

Its very customer friendly. The feature I like the most is the Quick reply feature, where in my team can make use of the most common replies.

User Profile

Ivan

Verified reviewer

Company size: 2-10 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

April 2022

When it works its mediocre, but we're not that lucky

Very poor - the product is a good idea but the team behind it has no clothes.

Pros

I liked the ability to consolidate my tickets in a single dashboard along with a decent knowledge base.

Cons

At this point I'd classify Abhisi as abandonware - it has not been useable for sometime, terrible customer support (ironically) and their team is slow to fix bugs if they even acknowledge it at all.

User Profile

Jitesh

Verified reviewer

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2020

User Friendly & easy integrations

The team is very responsive and they take feedback very seriously.

Pros

The UI is very simple and easy to use. This software integrates with a lot of other applications that we use and hence it makes our communication process very easy.

Cons

Would be great to have live video chat integrated. They are already working on this feature I think.

Anonymous

Company size: 2-10 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
1

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
4

Functionality

out of 5

August 2021

Don't buy a support solution from a company who has no idea of the concept of providing support

Irritation describes it very wel, from start to end

Pros

Besides the price, nothing at all. It was well advertised, but all the statements on their site are hollow

Cons

Not easy to deploy, no support at all, well besides the automated / canned responses and if you change your tone of voice - you will get a response and silence directly after that.

Reasons for switching to Abhisi

Pricing

User Profile

Fırat Faris

Verified reviewer

Company size: 11-50 employees

Industry: Computer & Network Security

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
2

Customer support

out of 5
2

Functionality

out of 5

May 2020

Lots of Crashes

Pros

It has lots of features packed inside. But I wish they would work without crashes or stops.

Cons

Unfortunately, I paid, thinking it would be practical and useful. Both the slowness and the uselessness of the background create problems. Crashes and slow buggy backend. I tried to make my communications from Abhisi but there was no luck. I don't recommend. If I had chance to refund I wouldn't think twice.

Reasons for choosing Abhisi

Price and polished web page. I hope they really develop otherwise it is empty project.

Reasons for switching to Abhisi

Due to economical reasons but buggy backend made me think again. Cheaper options not best always.