Abhisi
About Abhisi
Abhisi Pricing
paid annually
Starting price:
CA$9.00 per month
Free trial:
Available
Free version:
Available
Other Top Recommended Help Desk Software
Most Helpful Reviews for Abhisi
1 - 5 of 11 Reviews
Chris
Verified reviewer
Public Relations and Communications, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
I was dreading the setup... But I needn't have worried
It is early days yet, both in my business and in my use of Abhisi. But that is the point. I have had some friends question why I need the support desk at a time when I still don't have customers. However my focus is on scaling the business, and I can see how Ahisi can scale with me and my business, enabling me to set systems now, and then onboard support staff into the system as I need them.
PROSI haven't been using the software long, and I have no experience with support desk software. However with the coaching portal I am getting ready to launch I realised I need a support solution. The availability and responsiveness of support desks have definitely shaped my image of the businesses I use online, so I knew it would be important for me to have a solution that I could manage myself easily in the beginning, but which I could scale up in future. What I was most concerned about was integrating the solution, as I am not that technical, and I was already struggling with integrating several other platforms into my offering. But this was the easiest of them all to set up. Within 2 hours I had the support email address up and running, and had successfully tested it.
CONSInitially I was concerned at the lack of a knowledgebase, I mean that is their business so I thought that was a real problem. However I found that you can get to the kb through the chat link. -Personally I think there should be a link on the main menu for help. Once I got in there I found the knowledge base to be comprehensive and detailed. But it could have been easier to find.
Sumeet
Legal Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Better than Emails and Affordable than Zendesk and Zoho Desk
Since we switched to Zendesk, our support team is quite happy with the Abhisi as it has all the features at almost half the price which we're paying to different SaaS companies. Secondly, their support is next to none as the Founder is also very proactive and cooperative.
PROSWe like the simple and not-so-complex UI and UX. Availability of all the essential features and not only that, so many native integrations is another amazing thing we liked. Whereas the affordable pricing is the most important factor.
CONSNothing as such, but looking for more deep level analytics and some more native integrations with WooCommerce and Payment Gateway. Also looking for a Chat Bot.
Reason for choosing Abhisi
Affordable pricing and feature rich app.
Reasons for switching to Abhisi
Very costly with featureless Andorid app.
Jay
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed April 2022
Affordable ... you get what you pay for....
We are at least out of our inboxes - not by much, but tickets give us something to count.
PROSAbhisi is an affordable platform with basic ticket management components. We really like the price of the product - it fits well for our environment.
CONSMany of the features seem about half baked and don't seem to be maturing with any regularity. Customer service is a true nightmare - system down conditions may take a couple days to get resolved ... and you never hear from them, the system just starts working again. If you like stuff that's either always up, or you know what's going on when it isn't ... perhaps Abhisi isn't one for you.
Reasons for switching to Abhisi
Price.
Leonardo
Verified reviewer
Information Services, 2-10 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
A reliable Customer support platform
I'm very happy with the app, do everything we need.
PROSI tested a lot of apps for customer support. We handle webdesign and leadgen, and it's imperative that we can keep track of all the requests from clients. Abhisi gives the ability to serve clients in an organized manner. The platform allow us to connect with clients in multiple ways, and they will add Woocommerce integration pretty soon, which will help us even further. Abhisi support team is awesome, and that's what we want when choosing a partner to work with.
CONSI'm not in love with the design, it looks outdated, but in other hand, is pretty functional. Support told me they will upgrade next year (2021), and the design will get a revamp.
Gary
Verified reviewer
Marketing and Advertising, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Abhisi #1 always
Why do intercom and other livechat softwares charge that amount of money when you can get the same technologies with Abhisi but at a far more affordable price? Not to mention the team behind Abhisi always reply back promptly and they listen to their clients especially when we want a new feature wise.
CONSThere is nothing to note that there's something wrong.