--- title: "Alloy Navigator Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Alloy Navigator. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Alloy Navigator is a good fit for you!" source_url: "https://www.softwareadvice.com/help-desk/alloy-navigator-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Small Business Project Management Software](https://www.softwareadvice.com/category/3618-small-business-project-management/) / [Alloy Navigator](https://www.softwareadvice.com/it-service/alloy-navigator-profile/) / Alloy Navigator Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/it-service/alloy-navigator-profile/) Reviews [Alternatives](https://www.softwareadvice.com/it-service/alloy-navigator-profile/alternatives/) # Alloy Navigator User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 67 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 38 reviews (57%) - 4 stars: 28 reviews (42%) - 3 stars: 1 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It offers a great mix of asset management, help desk, and workflow automation, all in one platform, making it easy to manage IT processes efficiently. - I also like how users can send tickets in via the help desk portal which has made it easier for us to keep track of work orders. - It has already saved us time and prevented property loss. Once we have it fully integrated into our workflows and are using all features, it will be indispensable to daily work life. ### Most mentioned cons - For example, when I would run into an issue, I would look it up in their knowledge base and they don't have what I am looking for. - Customer support used to be really good, but lately they haven't been. - Support partners in UAE are not professional. ## Alloy Navigator customer reviews Showing reviews 1-25 of 67 (page 1). ### A flexible product for any IT Department - Overall rating: 5/5 - Reviewer: Craig P. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered Asset tracking, ticket management, knowledge base articles and full asset library reservation system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The straight forward approach for an all encompassing program is why we chose this product 13 years ago. We can accomplish our daily ticketing system, maintain a company equipment reservation program and inventory all company assets in one out of the box program. On top of that, the support team is always available to help and always responds in a timely manner to any question or request. #### Cons The programming logic can be a bit confusing at times on the back end. There are lots of logic statements, actions, etc. that can be buried in a specific place that are not always easy to find. --- ### Has good potential - Overall rating: 4/5 - Reviewer: Vitaliy E. - Verified reviewer: Yes - Industry: Law Practice - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered My overall experience is good. I went head on into a huge mess that was not very well maintained. When the inventory, locations, and customers are up to date, then its much easier to manage. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros What I liked most about this software is how it can be integrated to sync with Active Directory which allows us to keep the inventory, locations, and customer tabs updated. The more automation, the better. #### Cons The gui is kind of outdated and could be simplified, but that's speaking from being on an older version of Alloy Navigator. There is not enough sync customization that can be manipulated or adjusted for AD sync. #### Vendor response Thanks for taking the time to review our product! Absolutely get yourself on the latest version and take a look at the Technician Web Portal. It's really sleek and easy to use. If you use the Windows client, you'll love the Web Portal no doubt! Regarding the Active Directory sync, please give our services team a call. I say that because the sync is super flexible, allows you to map any AD field anywhere you want, update records on conditions, import pictures, set managers for automatic permissions and approvals, and its paired with the workflow which is second to none. Maybe there's something you're missing we can help you with. We'd love to help you get the most out of the product and if there is a limitation anywhere, we'll do our best to address it! Thanks for being part of the Alloy Software family! Replied February 2019 --- ### Alloy has a lot of useful features, but is not the easiest to use - Overall rating: 4/5 - Reviewer: Jacob B. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It has a lot of useful features such as the equipment lending library and the asset management features. I also like how users can send tickets in via the help desk portal which has made it easier for us to keep track of work orders. #### Cons Customer support used to be really good, but lately they haven't been. For example, when I would run into an issue, I would look it up in their knowledge base and they don't have what I am looking for. So, I would send in a help desk ticket and sometimes it would take days just to hear something back. #### Vendor response Jacob, I'm very sorry you had a poor experience. I've tried to find any record of your interaction with Technical Support, but we've never had anyone by the name of Jacob B* contact Technical Support nor do we have any contact in our systems that match that name. Also, our average response time across all priorities is 2 hours so I'd very much like to hear more about your situation. Please feel free to provide me with your information. I am e-mailing you this response with my contact information. Thanks and again sorry you had a negative experience. Replied September 2023 --- ### Powerful tool - Overall rating: 5/5 - Reviewer: Simon R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered It's easier to work with clients and have all the relevant information available in one tool. Keeping track of the status of computers and software in one single pane of glas is great. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros The amount of customization I found to be very useful. When working with tickets you can see all the right information at a single glance so you don't have to spend so much time looking for tick and customer information. #### Cons The UI can be overwhelming because of all the options presented, but after some time working in the tool and done the changes for my taste it's working fine. --- ### My Honest Review of Alloy Navigator - Overall rating: 4/5 - Reviewer: Mike A. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best thing about Alloy Navigator is the customization. If there is something you want this software to do, it can probably do it. #### Cons What I care for least about Alloy Navigator are the UI and UX. There are so many menus that are buried within multiple layers of menus. #### Vendor response Thanks so much for your review and for your company's loyalty of 14 years! I highly recommend you give the Technician's Web Portal a look. It's interface is really slick and will absolutely feel new and streamlined over the Windows client. If you have any questions about it, drop our services team a call! Replied February 2019 --- ### Review for Alloy Navigator - Overall rating: 5/5 - Reviewer: Hany E. - Verified reviewer: Yes - Industry: Food Production - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered It's an excellent experience because it benefited me more than I expected from other programs and everything I needed and brought in. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This program helps to follow the work seriously and continuously and it includes all the sections I need in the work like the one and save the assets in the department and renewal and many other things #### Cons This program is good, and there's nothing I didn't like. #### Reasons for choosing Alloy Navigator Because it's simpler and easier in everything, and I can control a lot of things through it --- ### Great software - Overall rating: 5/5 - Reviewer: Dan D. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great software for ticketing and inventory needs. Customer service is extremely helpful in customizing the solution to best fit your needs. Software does everything you need for helpdesk and servicedesk operations. #### Cons Can be a little slow on a WAN or remote connectivity, I recommend the web interface for those situations. --- ### Our company has grown tremendously in the past two years and Alloy has grown with us. - Overall rating: 4/5 - Reviewer: Keith M. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered Robust help desk solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Almost all the features have customization to fit your business. From device inventory to custom reporting, Alloy helps you get what you need for metrics. #### Cons There is a learning curve on the product. If you do too much customization, like all things, something may break when an upgrade is released. --- ### Alloy Navigator - Overall rating: 4/5 - Reviewer: Eric L. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Asset tracking, good customization possibilities and Alloy seem willing to help and adapt. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We already used Network Inventory and expanding to Alloy's own help desk was a natural step. Alloy Navigator has many features for a low cost and we are slowly moving forward and using more and more. Good customization options and if we can't fix it ourselves, Alloy can make it. #### Cons It's a lot to learn and trying to figure out a good workflow with the tools in hand. The help section can be a bit vague on details. --- ### I use the software on a day to day basis for incidents from our users and inventory tracking. - Overall rating: 4/5 - Reviewer: Joshua M. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros I really like being able to track incidents, attach notes and files to the incidents. It is also very handy for keeping track of purchase orders. #### Cons There are a whole bunch of duplicate areas for things. The configuration of an item is under the Computer item, but the Finance is under the Asset side. Just gets confusing with the multiple elements. --- ### IT department - Overall rating: 4/5 - Reviewer: atawoot s. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The UX/UI looks good. It's easy to understand, and the design maintains a consistent tone throughout. Overall, it feels user-friendly. --- ### Alloy Navigator - our daily help - thank you! - Overall rating: 5/5 - Reviewer: Jörg M. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered We are responsible for the IT infrastructure of the schools affiliated to us in the canton of BL (Switzerland). We have been using Alloy Navigator as a ticketing system (incident, service request) for many years. We keep discovering great functions that are very helpful. The knowledgebase is used extensively to provide instructions for us IT, but also for teachers and students. The purchases of hardware as well as software and services are authorized and processed via Alloy Navigator. We are currently introducing the use of Alloy Navigator's project management and are learning to work with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All of our Service Requests, Incidents, Announcements and instructions for inquiries are centralized and can be linked as required. The purchasements of hardware, software and services can be managed centrally. If necessary, different permits can be configured as a condition prior to purchasements. Sub-tasks of Service Requests, incidents or projects can be managed clearly. If you want, adjustments to workflows, masks, etc. can also be made. Alloy Navigator's webinterface is very good, most or almost all of the work can be done in the web browser. This is really fantastic! #### Cons Alloy Navigator is very good software. I can't find anything that we can call a disadvantage. #### Reasons for choosing Alloy Navigator We consider the price / performance ratio to be very good! We would definitely choose Alloy Navigator again. At first we thought it was a disadvantage that there is no representation in German in Europe. But the support from Alloy is very competent and also very quick with assistance, which is really gratifying, even when it comes to customer-specific adaptations and extensions that have to be specially made! Today we no longer see it as a major disadvantage and are very satisfied. --- ### I love the product and it has helped us and our client streamline their support processes. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered providing an efficient service desk #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros There are many features, and they are entirely customisable. The out of the box features and set up is very useable from day 1. Support is great. #### Cons Programming is too simplistic and doesn't encourage code reuse - which leads to difficulty in long term maintenance. The agreement with Alloy suits an end customer, it doesn't cater for the needs of true resellers and service providers. Priced for larger organisation - difficult for small organisations to get started. #### Vendor response Thanks for the kind words! We truly appreciate your loyalty to Alloy's products! We agree the functionality and price of our Enterprise edition is aligned with medium to large companies in mind. If you would like something more suitable for small to medium companies we'd suggest you take a look at our Express edition. Regarding workflow, the system is designed specifically for the purposes of reusing every piece of a process you design. You can design one form that is used in multiple workflows, or you can create a function with simplistic or extremely complex operations any process can take advantage of. A good example is the ability to request manager approval. There's a built-in function, no different than any function you can create, you can add to any workflow. That's as reusable as you get. I urge you to get in touch with us so we can show you. It will unlock some extremely powerful benefits for you and your customers. Replied June 2018 --- ### Tremendous potential for custom workflow, tracking, reporting - Overall rating: 5/5 - Reviewer: Richard K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Configurability - has been great for customizing to our needs. #### Cons Complexity - a byproduct of the breadth of configuration and feature possibilities. --- ### Mostly positive, with exceptions - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I really like the variety of modules, and the tech support available to help out. I also like the ease of use for my technicians. #### Cons How much back end maintenance I have to be involved in. I would prefer a solution that is able to smartly manage itself out of the box OR more accurately describe what errors are causing an issue. --- ### Great product at a great price! - Overall rating: 5/5 - Reviewer: Ron O. - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered We were looking for a solution to enhance our change management system. Alloy had all the components we were looking for and very happy with the product. In addition, we will also be upgrading our Helpdesk system and Asset management system using Alloy. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Alloy Navigator is the complete solution to manage IT services and assist in providing controls for changes in the technology environment. It was easy to install and the self service portal was easy to navigate. The best part of it was cost. We looked at several other products ranging from cost to functionality to find Alloy provided more for less! #### Cons Admin settings can be confusing but is organized well enough to navigate. --- ### Easy to use on-premise solution. - Overall rating: 4/5 - Reviewer: Jay M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered Alloy has created a one-stop shop for all of our key IT data. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Alloy allows us to pull multiple islands of information (support ticketing, asset management, loaner tracking, etc) under a single umbrella. #### Cons While Alloy can track a wide breadth of information, sometimes getting into the nuts and bolts of the data can be a bit cumbersome. Network inventory for SNMP devices and software tracking/allocation leave a bit to be desired. --- ### Since implementing 8 years ago, has been instrumental in our growth and support of our Clients - Overall rating: 5/5 - Reviewer: Stephen M. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered Customer support tracking, Purchasing, Client Portal #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use, ability to customize the software to our needs and the fantastic support we receive no matter what the request, could not run our Business without Alloy and the support we receive with the Product. #### Cons if there was to be a con only one to be would be the ability to send a PDF PO without needing to save 1st and attach for sending --- ### Fully functional ITSM out-of-the-box and highly customizable tool - Overall rating: 5/5 - Reviewer: Arnaud G. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered This tool is much more user-friendly and efficient than our previous ITSM tool #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Out-of-the-box the tool can be used almost immediately. A lot of parameters are provided to suit your environment particularities. You can easily integrate your IT existing tools with API. You can purchase discovery tools in option. The tool can be customized very quickly and with efficiency. Customization could replace a lot of development hours. You can define your own actions, alerts, notifications and triggers. #### Cons International support could be improved. Multi-currency and multi-language need important customization to be implemented. Project management and Calendar have limited functionalities. #### Reasons for choosing Alloy Navigator Best quality/price ratio ITIL compliant --- ### Excellent inventory and ticketing features - Overall rating: 5/5 - Reviewer: Mike F. - Verified reviewer: Yes - Industry: Legal Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered We are having success consolidating information for tickets, assets and knowledge. Keeping all of these in a single place has helped us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that we are all on board with Alloy for ticketing and inventory. Solution adoption can be a struggle for some teams. We collaborate and share ideas and then implement our own best practices for ticketing and inventory. We are building on this into the knowledge feature also. #### Cons Thus far I do not see a con. We need to dedicate more time toward any automation we can build into the product. --- ### We have been using Alloy for over 13 years and have no plans to change - Overall rating: 4/5 - Reviewer: Leah d. - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros We have over 50 people on staff, it really helps us keep our business running smoothly. What we like most about the software is how customizable it is. #### Cons The out-of-the-box reporting could be more robust, but we are able to write our own reports so it's not an issue. --- ### Asset tracking - Overall rating: 5/5 - Reviewer: Graham H. - Product usage: Used unspecified for unspecified - Reviewed: February 2012 - Review source details: This review was submitted organically. No incentive was offered I recommend this product to all my suppliers and clients and feel this is well suited to many companies no matter how large or small. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros I have used this product over many years and enjoy the ease of use and implementation. In the rare event of any issues the support team are excellent and solutions are found very quickly. I am currently an owner of an IT Solutions Company and this application has made our support and asset tracking a breeze and not stressful at all. This is a fantastic suite at an affordable price for all budgets and requirements. #### Cons After using this product from Enterprise to Express versions have never found any cons and fits into all the business models I have been involved in. --- ### A helpdesk system that checks all the boxes for us. - Overall rating: 5/5 - Reviewer: Trevor A. - Verified reviewer: Yes - Industry: Printing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Alloy has become a critical part in helping us manage tickets, inventory (PCs, servers, switches, firewalls, printers, copiers, and other peripherals), software, knowledge base articles and more. Much like email, browser tabs and MS Teams, Alloy Navigator is an application that I have open from the beginning of my day, until the end. I use it to prioritize my day and my technicians' days. We keep it current because the updates are easy and often include great new features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They offer both on-prem and cloud version. We prefer the on-prem due to the potential for sensitive customer data. The user interface is intuitive and easy to learn. Tickets are easy to manage due to the various custom filters that can be created. This makes it easy for me to track my employees' workloads and progress. Our customers like that they can respond to emails or use a portal to track their help requests. Alloy support also takes feature requests that they prioritize and implement in future releases. The support team is very responsive and has always resolved my issues in a timely manner. #### Cons Software licenses can be assigned to people or devices. We spend most of our time on the computers screen in Alloy and every computer is assigned to a person. From this screen I can easily see what software is assigned to the computer, but not the person. I can navigate off computers to persons and see their assigned software, but it would be nice to see everything under computers and conversely, it would be nice to see assigned software for the computers assigned to the person when viewing the persons module. I understand why this is a challenge programmatically, but it would be very helpful if they could do it. The overall GUI often uses a table like view to see data. I wish the columns could be manually sized to fit the screen better. For example, the ticket column is quite wide leaving whitespace that could be better used to display more in the Summary/detail column. #### Reasons for choosing Alloy Navigator The price was a huge factor. Way more than Track-It! but less than the other competitors. The on-prem option as another primary factor. some of the options we considered were strictly cloud based. Demos showed that Alloy configuration was going to be simpler to learn as well. #### Reasons for switching to Alloy Navigator Track-It! software was forcing users into their web-based product that was not really complete, and the GUI was not user friendly. It was a huge shock from the desktop client they had supported for many years. --- ### Alloy Navigator: Help Desk Lifesaver - Overall rating: 5/5 - Reviewer: Nick M. - Verified reviewer: Yes - Industry: Printing - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I enjoy using Alloy Navigator and I use it every day for my job. I would recommend this product to businesses looking to improve their IT infrastructure. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Alloy Navigator makes it easy to organize and prioritize our help desk tickets and ensures the work gets done. It also has also simplified our inventory management. #### Cons Some customizability tweaks would be helpful in the future. Some areas of the interface (such as tickets) are unable to be adjusted. Being able to resize columns in this are would be beneficial. --- ### Very good application. Would recommend it. - Overall rating: 5/5 - Reviewer: Janet M. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered The application is a very easy to use and easy to navigate. Alloy, the company, have amazing support technicians making our experience a very positive one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It allows us to keep an up-to-date inventory with all the financial information. It allows us to capture live equipment. #### Cons The reporting is not as good as I would like. We would like to be able to have more custom reports for our department. #### Reasons for choosing Alloy Navigator We chose Alloy Navigator due to their support and ease of use. #### Reasons for switching to Alloy Navigator Too hard to track and manage our assets from the purchase point to eol. ## More reviews [Next reviews](https://www.softwareadvice.com/it-service/alloy-navigator-profile/reviews/?page=2) --- Alloy Navigator Reviews, Pros and Cons - 2026 Software Advice