Anakage End User Support Automation Platform

RATING:

4.17

About Anakage End User Support Automation Platform

Anakage offers an end-user support automation platform for IT service desk teams. This solution is designed to help agents reduce support tickets at the source, maintain compliance, and automate high volume processes. It offers applications, called self-service cobots, that automate issue identification and improve service desk productivity. With the Anakage platform, businesses can monitor IT infrastructure analytics using custom dashboards. This solution uses proactive cobots that run on endpoints which can detect and resolve complex issues before system users are affected. Additionally, the platform includes a self-service web portal where users can deploy Anakage cobots that resemble actual tech support agents. Within the portal, users can also access tech sup...

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Anakage End User Support Automation Platform Reviews

Overall Rating

4.17

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

Value for money

Functionality

Most Helpful Reviews for Anakage End User Support Automation Platform

1 - 5 of 18 Reviews

Read All 18 Reviews

Anil

Banking, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed October 2022

Easy for end users to use

We can add and remove the latest version of the software in the portal and we can download from portal applications which is part of the portal

PROS

Easy for end users to use this app and run smoothly

CONS

Remotely trigger the app on end users and install the application silent

Anonymous

1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed January 2022

Heal IT - Self service platform

It is going well. We are also exploring new features and case studies with the teammates

PROS

It is easy to use and always customizable as per your needs.

CONS

It can perform much better as there is always a scope for improvement.

Reason for choosing Anakage End User Support Automation Platform

As It is a self-support platform

Rishikesh

Information Technology and Services, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed October 2022

Anakage review

It was Ok..

PROS

being an automate software, its help to fix the issue instantly which save time & workforce.

CONS

Anakage has limitation for most of the software as its work on perticular sets of scripts which sometime didn't help to fix the issue.

praveenkumar

Information Technology and Services, 1,001-5,000 employees

Review Source: Capterra

OVERALL RATING:

EASE OF USE

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed February 2023

Overall good

It reduce the Desktop support work .

PROS

User friendly to help users very frequently

CONS

Dont have least things in Anankage software

Savio

Automotive, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed February 2022

Serves the purpose

Quick access to support, Empowering users to resolve issues by themselves (saves time) Reduce ticket volume to helpdesk (saves cost)

PROS

Ease of Use, Easy to deploy, easy to manage the content.

CONS

Self help automations can be improved to make it more user friendly.

Read All 18 Reviews