About Anakage End User Support Automation Platform

Anakage offers an end-user support automation platform for IT service desk teams. This solution is designed to help agents reduce support tickets at the source, maintain compliance, and automate high volume processes. It offers applications, called self-service cobots, that automate issue identification and improve service desk productivity. With the Anakage platform, businesses can monitor IT infrastructure analytics using custom dashboards.

This solution uses proactive cobots that run on endpoints which can detect and resolve complex issues before system users are affected. Additionally, the platform includes a self-service web portal where users can deploy Anakage cobots that resemble actual tech support agents. Within the portal, users can...


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Supported Operating System(s):

Web browser (OS agnostic)

1 Reviews of Anakage End User Support Automation Platform

Overall rating

5 / 5 stars

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January 2021

Kunal from CMS IT Services Pvt Ltd

Company Size: 5,001-10,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

Feedback

Experience is good

Pros

The thing I liked the most is the user Independence

Cons

Anakage can improve the visual appeal of the platform

Reasons for Choosing Anakage End User Support Automation Platform

None