All Anakage Reviews

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Santhanam

Information Technology and Services, 1,001-5,000 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Customer Success

Very much satisfied and like the support from top management. Product roadmap is in the right path.

PROS

Self-help, Self-heal and ease of customization.

CONS

Deployment timeline in heterogeneous environment

Reasons for switching to Anakage

Stability and support issues. Product roadmap,

Anonymous

1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed January 2022

Heal IT - Self service platform

It is going well. We are also exploring new features and case studies with the teammates

PROS

It is easy to use and always customizable as per your needs.

CONS

It can perform much better as there is always a scope for improvement.

Reason for choosing Anakage

As It is a self-support platform

Rishikesh

Information Technology and Services, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed October 2022

Anakage review

It was Ok..

PROS

being an automate software, its help to fix the issue instantly which save time & workforce.

CONS

Anakage has limitation for most of the software as its work on perticular sets of scripts which sometime didn't help to fix the issue.

Savio

Automotive, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2022

Serves the purpose

Quick access to support, Empowering users to resolve issues by themselves (saves time) Reduce ticket volume to helpdesk (saves cost)

PROS

Ease of Use, Easy to deploy, easy to manage the content.

CONS

Self help automations can be improved to make it more user friendly.

Amol

Computer Software, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed September 2023

Anakage Review

PROS

Self heal and self help capabilities are extremely useful

CONS

Self heal and self help capabilities are extremely useful

Anil

Banking, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Easy for end users to use

We can add and remove the latest version of the software in the portal and we can download from portal applications which is part of the portal

PROS

Easy for end users to use this app and run smoothly

CONS

Remotely trigger the app on end users and install the application silent

Venkatesh

Computer & Network Security, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2022

Excellent and easy to use

Really it's good product in all automation scripts

PROS

Application installation and Compliance part it's very helpful

CONS

I believe everything is included now. More compliance application should be add

Reason for choosing Anakage

Freeware application installation is very easy to install because don't need copy

Neelraj

Information Technology and Services, 5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2022

Good

PROS

password reset and MS outlook troubleshooting

CONS

Additional automation to perform additional tasks is missing

Rahul

Information Technology and Services, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2022

Use of selp help portal

PROS

A user can use this to resolve the issue by self.

praveenkumar

Information Technology and Services, 1,001-5,000 employees

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

Overall good

It reduce the Desktop support work .

PROS

User friendly to help users very frequently

CONS

Dont have least things in Anankage software

Amit

Information Technology and Services, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2022

Anakage tool

Its good tool need to explore more

PROS

Its easy to use and avoid IAT engineers dependencies by rasing the incident

CONS

while deployemet we need suppot from anakege team

Reason for choosing Anakage

to provide smooth support to end user and reduce IT engineer dependencies

Bhism

Information Technology and Services, 10,000+ employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Heal IT & Selfhelp online solution

Support is awsome.. We also get support and resoltution of issue as per defined SLA. Support team members aer highly technically proficient and friednly.

PROS

Deployment architecture for offline HealIT offline solution and selfhelp online solutions are very simple. We are using Anakage End User Support Automation Platform from last 6 months and observing singnificatnt amount of efforts reduction while working on repeatitive incidents and software installation. This tool has reduced the IT engineer's effort having improved the SLA also.

CONS

Only one suggestion, some enhancement in reporting needs to be done.

Kunal

Information Technology and Services, 5,001-10,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2021

Feedback

Experience is good

PROS

The thing I liked the most is the user Independence

CONS

Anakage can improve the visual appeal of the platform

Reason for choosing Anakage

None

Arun

Information Services, 5,001-10,000 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2022

Review

Good

PROS

No need to connect with users directly

CONS

very less solutions added

Sanjeev

Telecommunications, 1,001-5,000 employees

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2022

Demo

PROS

this software is User Friendly in nature.

CONS

There may be an option for asking Issue resolved or not.

Souradip

Information Technology and Services, 501-1,000 employees

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2022

Good Platform

PROS

Very useful software for End User Support.

CONS

Nothing much to like least. Good software overall.

ZahidKhan

Information Technology and Services, 1,001-5,000 employees

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2023

Self Interfaces

It Helps users to resovled the problems on time when it occurs and take self help to do the solutions task as per their system requirements.

PROS

User Friendly and help user to install applications without IT help. Thats Great!

CONS

Could be customized more feature in upcoming months as per business needs and requirements.

Reason for choosing Anakage

na

Pushkar

Information Technology and Services, 501-1,000 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed August 2022

this software is good but some time its not working

Overall this software in Average

PROS

notepad++ this software is easily install 2-3 mints

CONS

easy to use just click on next next and software & other things is working