AnswerDash is a cloud-based contextualized self-service customer support solution that helps provide information to customers visiting a users’ website or mobile application. The solution features predictive Q&A technology based on customer behavior on the website.

AnswerDash leverages existing content in knowledge bases and FAQs in interactions on the website, mobile application and social media channels. The solution contains advanced natural language processing algorithms that identify gaps in content management and provide suggestions to content managers regarding articles and other relevant content to add to the website. The solution’s crowdsourcing algorithm also predicts likely questions from customers based on their past experience with the website.

AnswerDash provides real-time updates on latest trends and actionable information on customer behavior. The solution is integrated with CRM applications like Zendesk, Salesforce Desk and Freshdesk. It is also integrated with live chat applications like Zopim and LiveChat.

Support is provided via email and online product tutorials.

Page analytics
Page analytics
Page analytics
Popup
Popup
Chat feature
Chat feature
AnswerDash marketplace
AnswerDash marketplace

Supported Operating System(s):

Web browser (OS agnostic)



3 Reviews of AnswerDash

Overall rating

4.5 / 5 stars

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Darien from Parks Motors

Specialty:  Auto Dealership

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Answer Dash Review

Pros

Reliable
Efficient
Time manageable
Easy to use for anybody
multi language capabilities
unlimited questions and answers

Cons

Not really in cons to point out the only thing would maybe be that there isn't a set price. Prices are quoted.

Review Source
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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

This software helped me get a job so that's great.

Pros

I like its easy user interface. Navigating between windows and collaborating with your team has never been easier!

Cons

What I don't like about this software is that some of the buttons in the top right are hardly noticeable and easy to forget about.