AnswerDash is a cloud-based contextualized self-service customer support solution that helps provide information to customers visiting a users’ website or mobile application. The solution features predictive Q&A technology based on customer behavior on the website.
AnswerDash leverages existing content in knowledge bases and FAQs in interactions on the website, mobile application and social media channels. The solution contains advanced natural language processing algorithms that identify gaps in content management and provide suggestions to content managers regarding articles and other relevant content to add to the website. The solution’s crowdsourcing algorithm also predicts likely questions from customers based on their past experience with the website.
AnswerDash provides real-time updates on latest trends and actionable information on customer behavior. The solution is integrated with CRM applications like Zendesk, Salesforce Desk and Freshdesk. It is also integrated with live chat applications like Zopim and LiveChat.
Support is provided via email and online product tutorials.
This software helped me get a job so that's great.
I like its easy user interface. Navigating between windows and collaborating with your team has never been easier!
What I don't like about this software is that some of the buttons in the top right are hardly noticeable and easy to forget about.
This software reduces our overall support traffic because it puts answers to FAQs right in front of them at the moment they're looking for it. That alone has made this incredibly valuable.
I love that this provides a better format for our customers to use our knowledge base - it puts it right where they need it most versus a separate site that has to be opened alongside our product.
Analytics are cool, but not exactly enlightening in terms of action steps I can take to ensure that people are using the tool as much as possible. I just sort of stare at the graphs and wonder what I should be doing to improve our overall performance.