AnyDesk

ConnectWise

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Ratings & Reviews

Overall Rating

4.52 / 5 (404)

4.07 / 5 (180)

Ease-of-Use

4.5 / 5

3.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.0 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

May 18, 2020

May 19, 2020

Pros/Cons

  • Pros

  • The application's interface and management screen is very good. The screen image quality is very good when I provide remote connection. Connection speed is very good.

  • Always worked super fast and reliable whenever i needed it. There are chat and file copy features that also work really well whenever i used them. The UI is fresh and intuitive.

  • Cons

  • Very rarely there is a lag in the remote connection. The features could be enhanced little. Otherwise the software is very good

  • The least about the anyDesk is the session expired some time very frequently. It may be the cause of bad internet connection.Otherwise the overall experience is good

  • Pros

  • I like that it connects with so many other apps to pull data and include in-depth information. The search functionality is really great to be able to look at recurring issues.

  • Fairy easy to learn and some Features are great like service board and scheduling. I like the ability to send my PO’s directly from the software.

  • Cons

  • Ramp up time, depending on your role, can be a bit lengthy, the training video's provided by ConnectWise are decent, but are sometimes lacking.

  • It is a complex program and the setup consultant was great but it is hard to know what you don't know. I would have liked more detailed help with the set up.

Product Demo & Pricing

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Advisor Recommendations & User Awards

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Number of times our advisors have recommended this product

(in the last 30 days)

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots