At times clicking on the screen of the machine you are connected to does not work. Also, at times there is no notification of connection loss.

Very impressed with the setup and how it connects with minimum effort. Really good to get your computers connected remotely without faffing around.

Amazing speeds and reliability, great even on iOS and Raspberry Pi, and does everything we need in a secure environment.

I find it very useful and helpful in my current business and I recommend it for personal and business use. Solving the little cons could make it the leader on the market.

Its greatest strength apart from the quality of the remote access is its ability to work without the need to install, which is a boon for clients that do not have install access.

The ease of use and reliability is excellent, providing great user  experience.

Easy to install and use, it is a reliable software under good speed internet connections and it is pretty secure and free for personal use.

Installation is super easy and connections are perfect. It is very lightweight compared to teamviewer.

Easy to use and extermely powerful remote support solution. Video, file sharing are of good quality.

It's not web based, so you have to download something locally. This is at worst mildly inconvenient, as the download is zippy.

Anydesk has a lot of the options you would need from Teamviewer and does them right and secure. Even better when the price is FREE.

Very well finished tool compared to other free and paid solutions. It has the basic functionalities to help the helpdesk team.

The whole experience I had with the app was in general very good. I used it in my old consulting work where I worked as a help desk and used it only this tool to access the client's machine.

Its great for remote support and allows support reps to connect and fix your PC whilst you watch. I love that I have to authorize a connection first and this is great for security.

There is no negative things in my mind but it very very rarely gives weird error and connection drop.

It's ease of use is to fascinating to me and has saved me a lot of time, stress and cost in moving from one place to another for little issues.

I am very pleased with the speed of Anydesk application. I hope it always stays like this.

I use a lot this software and if very important for my work, works great and the functions is very fast and easy to use.

I like that I have to authorize any connection to my machine and this is great for security.

My overall experience with anydesk is very positive and i will always recommend this tool for those who want to work from remote access. It is secure and reliable program and very inexpensive.

Great Remote Access Program, met all my needs, super easy to use and install, you can do everything on any desk without complications, great remote access software.

Very few times there was an interruption in the connection, but I believe it was due to the interruption in the internet connection on one of the devices.

The integrated chat, help in support. Unmonitored access with password.

The graphical interface is clean, friendly and quiet to use and without problems. The Anydesk community is super collaborative and is always helping with questions and troubleshooting.

They also have a phone app so you can remote into a computer while on the go. Navigation is pretty good on mobile so it’s definitely usable.

The application's interface and management screen is very good. The screen image quality is very good when I provide remote connection.

I loved this software it is easy to operate and vary inexpensive.

Sometimes the connection gets lost and i have to connect it again, so that i dont like about it.

GitHub is the world's largest community of developers to discover, share build better software.

Sometimes the connection is lost in between and we need to reconnect again and again. Not sure if its because of network issues.

It has limited functions. If your pc has low configuration , It will see slowness and lag problems.

Lags with the clipboard feature sometimes making copy and paste difficult, mobile version is not as simple as desktop version and cursor handling on mobile makes it more difficult to use on mobile.

Effectively  & efficiently connects with clients remotely.

This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

Euro

AnyDesk is a remote support solution that helps users access files and documents on any device across multiple locations. Key features of this platform include online collaboration, file sharing, access control and personalized user interface.


Designed for small to midsize businesses, AnyDesk comes with a built-in address book that keeps track of contacts/connections and enables users to view online status for collaborators. It enables enterprises to perform tasks with less bandwidth and in areas with poor internet connectivity. Additionally, the solution’s administration tool allows remote reboot, sessions reporting, automated invoicing and billing.


Other features of AnyDesk include international keyboard support, file transfer, lightweight, encryption technology and more. The product can either be deployed on-premise or hosted on the cloud. It is available on a monthly subscription and support is extended via documentation, phone and email.



LongDescription

Support Ticket Management

Whiteboard

Surveys & Feedback

Access Controls/Permissions

Session Recording

Remote Printing

Print Management

Collaboration Tools

File Transfer

Self Service Portal

Screen Sharing

Mobile Access

Unattended Access

File Sharing

Reporting & Statistics

Real-Time Chat

Chat/Messaging

Customizable Branding

Reporting/Analytics

Remote Access/Control

Multiple Monitor Access

Session Transfer

Troubleshooting

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

Web browser (OS agnostic)

Windows 8

Windows 10

Solo (feature set for single-person companies): €14.90/month
Standard (feature set perfect for starting with a team license): €29.90/month
Advanced (advanced feature set to support additional business needs): €79.90


Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

AnyDesk

Documentation

Videos

US Dollar

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Status Tracking

Multi-Channel Management

Customizable Reports

Activity Tracking

Customer Segmentation

IT Asset Management

Dispatch Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Customizable Fields

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Customer Experience Management

Content Management

Project Time Tracking

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Service History

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

Activity Dashboard

Alerts/Notifications

Predictive Analytics

Knowledge Base Management

Network Monitoring

Reminders

Decision Support

Reporting/Project Tracking

Service Level Agreement (SLA) Management

Community Management

Work Order Management

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Macros/Templated Responses

Dashboard

Multi-Language

Alerts/Escalation

Conferencing

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

AnyDesk vs Freshdesk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Support and Training

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