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Ratings & Reviews

Overall Rating

4.64 / 5 (1,072)

4.35 / 5 (2,342)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 21, 2020

February 19, 2020

Pros/Cons

  • Pros

  • Excellent features and easy to use. Mobile phone app is very good.

  • My Favorite feature of this software is how easy it is to pull up the info you need from any device. The app works very well!

  • Cons

  • The only con is how the software is difficult right out of the box. It's extremely powerful so it does take a little bit of time to get used to it.

  • Not being able to print reports and barcodes directly from the site. It is a little clunky having to wait for an email and then download a PDF, however it does work.

  • Pros

  • Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

  • I love that it is effective and easy to use. The communication between members is seamless and well-documented.

  • Cons

  • The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

  • Background workflow good but still not as flexible as others, Salesforce service cloud for example.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

16 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots