--- title: "Remote Monitoring and Management Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Remote Monitoring and Management. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Remote Monitoring and Management is a good fit for you!" source_url: "https://www.softwareadvice.com/help-desk/atera-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [IT Management Software](https://www.softwareadvice.com/it-management/) / [Remote Monitoring and Management](https://www.softwareadvice.com/help-desk/atera-profile/) / Remote Monitoring and Management Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/atera-profile/) Reviews [Alternatives](https://www.softwareadvice.com/help-desk/atera-profile/alternatives/) # Remote Monitoring and Management User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 459 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.5/5 - Value for money: 4.6/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 291 reviews (63%) - 4 stars: 138 reviews (30%) - 3 stars: 18 reviews (4%) - 2 stars: 9 reviews (2%) - 1 star: 3 reviews (1%) ### Most mentioned pros - Having RMM, ticketing, patching, and remote access all in one platform definitely helped cut down on tool sprawl and kept things simpler day to day. - For a smaller or lean IT team, it works well as an all-in-one solution to manage endpoints and stay on top of tickets without needing multiple systems. - The interface is clean, automation features save time, and it helps improve efficiency for daily IT operations. ### Most mentioned cons - It does the basics and can help with ticketing, monitoring, and patch management, but the remote software lets it down. - To get into the machine I first must choose the computer, then click the "connect" button, then click an additional pop-up to enter the remote desktop, which is frustrating when I'm under a deadline. - It is annoying to have to work with this platform at certain times when the view is exhausted, so I have to resort to external tools such as the Dark Reader extension in my browser, which does not work well at all because it presents interface failures in certain areas. ## Remote Monitoring and Management customer reviews Showing reviews 1-25 of 459 (page 1). ### Great Value for Growing IT Teams, But Mind the Operational Rough Edges - Overall rating: 5/5 - Reviewer: Sushant T. - Verified reviewer: Yes - Industry: Building Materials - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Atera delivers a streamlined, all-in-one IT management experience that excels in accessibility and value. Its per-technician pricing model makes scaling effortless, while the unified RMM and PSA interface simplifies daily operations for IT teams. However, the platform is somewhat constrained by basic reporting capabilities and additional costs for advanced features. Overall, it is an ideal, high-efficiency choice for small-to-midsize setups, provided you don't require heavy enterprise-level customization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Atera stands out for its all-in-one IT management model that seamlessly combines Remote Monitoring and Management (RMM) with an integrated PSA ticketing system. Its transparent, technician-based pricing structure is a game-changer for scaling businesses without per-device cost penalties. The platform offers a clean, intuitive dashboard that makes tracking network health and managing endpoints straightforward. Additionally, built-in AI capabilities and script automation help automate routine maintenance, drastically cutting down resolution times. #### Cons Atera's main drawbacks stem from operational friction across day-to-day management tasks. While basic onboarding is simple, navigating recent UI changes and setting up custom automation scripts still presents a noticeable learning curve. Customer support can be slow and unresponsive on complex tickets, while the platform suffers from occasional dashboard lag, connection drops, and noisy false alerts. Crucially, patch management can be unreliable, occasionally failing silently without clear error reporting. --- ### Patch management and cyber security - Overall rating: 5/5 - Reviewer: Ganapathi G H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I can say its a great product and serves the purpose if you are looking for patch management, as well as asset discovery #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Patch management feature across OS platforms, Windows, Mac, Ubuntu, and third party application is very good and also it works on agent based so you can save hug capex #### Cons device management feature can be added advantage which is now not available and also network discovery is good but there is no patching feature #### Reasons for switching to Remote Monitoring and Management there was no support for Ubuntu end point at that time --- ### Good but expensive - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very simple to use, saying this after some time of usage, and the dashboard is really unique. Cool software #### Cons Pricing is really high and I think there might be alternatives. Paying per user is not a real deal in this type of software --- ### A practical tool for monitoring and managing endpoints. - Overall rating: 4/5 - Reviewer: Varshini B. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I have been using Atera for almost two years and my overall experience has been good. I mainly like it because it gives us monitoring, patch management and remote management capabilities in one place instead of having to switch between different tools for every task. It has helped with keeping track of endpoints and responding to issues more quickly. Like any tool, it took some time to get the alerting and settings adjusted to our requirements, but after that it became much easier to use. Overall, it has been a useful tool for our day-to-day work #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like the most about Atera is that it gives us a good overall view of the systems we are managing from one place. The monitoring and alerts are useful for keeping track of issues, and the patch management saves quite a bit of manual effort. I also find the interface fairly easy to work with once you get used to it. For day-to-day monitoring and handling routine issues, it has made things more organized for our team. #### Cons There are times when the number of alerts can be a little overwhelming, especially when several devices have issues at the same time. It takes some tuning to make sure we are focusing on the alerts that actually need attention. Some features also take little more time to understand properly when you're using them for the first time. --- ### Atera allows remote connection (and doesn't blow up immediately) - Overall rating: 5/5 - Reviewer: John k. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Atera takes care of the security aspects of the system and I am happy knowing that if one of our employees were to try and steal some of our sensitive information, they would fail miserably. The Intune portion of the product also helps us save money by sending the app to every employee instead of someone having to physically download it onto each machine. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Atera allowed me to get into the client's system from anywhere without their system crashing right away. Atera connected to the client's studio workstation and let me edit big after effects files on a small laptop which was amazing. I was glad it did not crash during today's training session and the 2FA did not lock me out of the account either. #### Cons The price is WAY too much money and it uses ALL my CPU, so everything else is slowed down. I had to go searching through the menus for hours to find where they had hidden the scaling options. I hate that I have to give it both an ID number and a password to login but most apps do not require such hassle. My IT team is able to take care of my computer issues when I am traveling for marketing so I will never be stuck with no way to work or get things done. #### Reasons for switching to Remote Monitoring and Management It is slower to reach ROI and did not fulfil my needs. --- ### Useful Platform for Managing IT Tasks and Tickets - Overall rating: 5/5 - Reviewer: Swetha C. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I liked having ticket management, device monitoring, and other IT management features available in one place. The dashboard made it easier to keep track of issues and prioritize tasks. Automation features were also helpful for reducing some of the repetitive work. #### Cons There was a learning curve at the beginning, especially when trying to understand some of the settings and automation options. A few areas of the interface could also be more intuitive. Once I became familiar with the platform, it was easier to use. --- ### A Well Organized IT Platform That Reduces Administrative Work - Overall rating: 4/5 - Reviewer: Stacie B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Atera has helped make IT support more structured by bringing ticket management, monitoring, and patching together. I appreciate that it reduces some of the repetitive administrative work and gives better visibility into what is happening across the environment. It is a useful platform for organizations looking to improve efficiency without managing too many separate tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Atera brings several IT management tasks into one platform without making everything feel overly complicated. The ticketing and monitoring features are useful for keeping issues organized, while patch management helps reduce the amount of manual follow-up needed. From an operational standpoint, having better visibility into IT activity also makes it easier to track efficiency and recurring issues. #### Cons Some of the more advanced options take time to understand, especially when you're first getting familiar with the system. I also think reporting could be more flexible for teams that need customized information for internal reviews and management reporting. --- ### Keeps the Work Organized Without Getting in the Way - Overall rating: 4/5 - Reviewer: Vincenza F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Asana has been a useful part of my workflow, mainly for planning and coordinating work outside the actual coding environment. It gives developers, product teams, and managers a shared view of progress without relying on constant status meetings. Once the projects are structured properly, it makes priorities and dependencies much easier to follow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that Asana gives me a quick picture of what needs to be done without adding too much overhead. It works well for tracking development tasks, bug fixes, feature work, and items that depend on other teams. Having clear owners and deadlines also makes handoffs much easier. #### Cons It can take a little time to find the right setup for a technical team. If a project has too many tasks or unnecessary updates, the workspace can get noisy. I also think some developer-focused workflow options could be stronger. --- ### A solid choice for IT teams - Overall rating: 4/5 - Reviewer: Amelia B. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I've had a solid experience with Atera, which has streamlined my IT management tasks. The platform's user-friendly interface and robust features have made it easy to monitor and troubleshoot issues, but occasional lag and limited customization options prevent me from giving it a perfect score. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Atera's ticketing system works well enough for our small team. We've found it's pretty solid for managing requests, and the automation features are a nice touch. It took a bit to figure out how to set up the workflows, but once we got it, it's been smooth sailing. #### Cons One thing that's kind of annoying is the reporting section. It's a bit cluttered, and it took us a while to find the metrics we needed. But overall, it's not a huge deal, and we've learned to work around it. --- ### Useful for IT Operations - Overall rating: 5/5 - Reviewer: Dymasius S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Atera has been a reliable tool for handling day to day IT operations. It reduces repetitive work and gives good visibility into system health without requiring too many separate tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Atera makes monitoring, ticketing, remote access, and patch management easy to manage from one place. I like the straightforward interface and how quickly I can respond to system issues. #### Cons Some advanced settings take a little time to understand. I’d also like more flexibility with automation, integrations, and technical reporting. --- ### Atera Review - Overall rating: 4/5 - Reviewer: Shaked T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I appreciate what Atera did with a CRM system that also includes a computer management system I’ve been working with it for 3 years now and I’m content with the support and uptime of the service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It manages our IT inventory while also give us access & insights to the computers that we manage #### Cons Atera is not the stablest SaaS out there, Splashtop agent seldomly crashes and won’t let you connect to the computer 50-60% of the time. When it works it works like a charm but when it doesn’t work its really annoying. --- ### Offered an organized manner in solving client problems - Overall rating: 4/5 - Reviewer: Mohamed R. - Verified reviewer: Yes - Industry: Utilities - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ticket management in Atera has helped in centralizing the helpdesk by compiling the client requests and attending to them systematically. This facility of automating the function of ticket assignment to agents means that the urgent cases get attended to first. #### Cons There are very few options in terms of high-priority ticket escalations and therefore it can be quite challenging to reroute critical cases properly. Greater flexibility of escalation rules would strengthen the capacity to consider important risks and challenges. --- ### Given the integration of Remote Access and Patch Management - Overall rating: 3/5 - Reviewer: Cynthia G. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have found that the real-time monitoring and alert on Atera have also proved useful for our IT operations. This capability makes it straightforward for us to be notified of any issues in real-time to surely avert them causing extensive downtime. #### Cons The reporting tools can be enhanced in terms of configuration opportunities. Customized reports to the business requirements is somewhat restricted which creates difficulty when presenting detailed trends for future planning.​ --- ### Enhancing client relations with its detailed reporting - Overall rating: 5/5 - Reviewer: Ritu B. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Atera offers its clients exhaustive reporting and analysis functions that allow identifying critical tendencies in system functioning. The use of detailed reports has enhanced the internal evaluations and customer relations by providing clear satisfaction data.​ #### Cons Offering fitted reports can be somewhat limiting for the company. A bit more flexibility concerning the generation of the report is possible to help in presenting the data in the suitable manner. --- ### Atera - Review - Overall rating: 5/5 - Reviewer: Kurt B. - Verified reviewer: Yes - Industry: Utilities - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Atera was very good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Using this application made securing our scope (network) easier. Updating the computers on the network smooth and simple. #### Cons Honestly there wasn't anything i did not like about the application. --- ### Flexible scripting reduces work to half the normal amount - Overall rating: 4/5 - Reviewer: Furkhan A. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All installations as well as diagnostics are managed by custom scripts to minimize the work that needs to be done. Ever since the use of real-time monitoring I no longer have to physically go around checking on the matter every now and then. #### Cons They noted that script errors often contain little debug logs making it very hard to debug. The mobile app under reference does not allow for scripting functions to be incorporated into it. --- ### Automation and insights given have led to enhanced efficiency - Overall rating: 3/5 - Reviewer: Martin H. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Incorporating Atera’s AI assistant has brought about a delightful change in automating among my operations. I have benefited from reduced wasted time on issues that could have taken me a lot of time to figure out by myself while the AI comes up with solution.​ #### Cons I have experienced some discrepancies with its diagnostic results from time to time and they have to be manually checked. Addressing these disparities, could be possible by improving the algorithms that the AI uses in making its calculations. --- ### Helped in revolutionizing the management of IT for SMBs - Overall rating: 4/5 - Reviewer: Santosh G. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have had great success in how I manage different client systems by using Atera real-time monitoring and alerts. Having particular alert levels for various devices helps me be informed of any adverse incidents thus be in a position to prevent them. #### Cons When it comes to patch management system I have had some difficulties. Data scheduling to various different client environments can sometimes cause inconsistency with the systems and need to be manually synced.​ --- ### The Best Thing for RMM And Must have for MSP's! - Overall rating: 5/5 - Reviewer: Neelam S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience is just Awesome , they are the best in the market for Resource Management and so far i am really happy with them . Its a must have for RMM and Also Atera Copilot AI function is amazing! It can help you to solve an issue and also help create a knowledge base for the issue to reference in future problems saving so much time! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The best thing about Atera is the Licensing Model Which is very fairly priced and Valuable to the end user I have been a user for 3 years now and iam truly satisfied with the Services they provided to me, The rapid response we have got from their commercial team and Support team to assist us in our requests is a testament for customer driven focus. #### Cons There is no cons for me atleast, i really enjoyed the services. --- ### The best Rmm , Atera!! - Overall rating: 4/5 - Reviewer: Devendra K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience is Amazing iam enjoying it alot . They are headed into right direction and they are working hard to evolve with time and they are updating the System time to time which is a great thing. Iam a user of Atera from last 2 years and its User interface and customer service is amazing and iam not facing any issues with them so far, great Company provided me all the support i needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros They are the best providers for Remote management and monitoring And iam totally impressed with the support and the service they are providing. Mainly the thing i like the most is the security they provide to acess the accounts and The rapid response we have got from their commercial team and Support team . #### Cons Ticketing system is laking alot , including Scheduling it. Its a growing platform but they should improve this --- ### "Great all-in-one RMM tool" - Overall rating: 5/5 - Reviewer: Kannan P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s the perfect solution for managing everything in one place without overcomplicating things. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Atera is super easy to use and doesn’t take long to set up. #### Cons The reports could use more customization options. --- ### Atera is a Must Have RMM for MSPs - Overall rating: 5/5 - Reviewer: David O. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Real-time security scans, helpdesk and ticketing management are the key benefits which I relish with Atera. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is nearly two years ever since I started using Atera. I like that Atera allows me to monitor and manage devices remotely. Issue tracking and resolution is made easy by Atera - which is another great aspect which I like. #### Cons Apart from lack of offline access, I do not have any other aspect which I dislike about Atera. --- ### Remote Monitoring and Management Program - Overall rating: 5/5 - Reviewer: Caroline M. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Helpdesk and ticketing capabilities enables me to save a lot of time by automating customer support processes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Atera has improved customer satisfaction by handling support tickets which leads to customer retention. #### Cons It requires external apps such as TeamViewer and AnyDesk to enhance remote access anyways. --- ### Comprehensive IT Management Simplified! - Overall rating: 4/5 - Reviewer: Vineet C. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for free trial - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We use Atera as an all-in-one RMM platform which is designed to help managed service providers, helps in streamlining IT support/ maintenance. Overall we can manage our IT operations efficiently. Our business problems to which Atera addresses are mainly remote IT management, IT Automation, Ticketing System for our IT support. It has increased our cost efficiency significantly. Our security and compliance were also benefited by using Atera. Atera helps us in centralized monitoring, automated patching and maintenance, cost management and remote access for support. In short, Atera provides the tools needed for efficient IT management, cost reduction, and improved system reliability to our organization. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros - Atera lets our IT team to schedule and automate OS and third party software patches - Our IT team maintains accurate inventory data and ensure compliance with licensing agreements -Our employees can now submit tickets and IT teams can assign, prioritise and track their progress effectively. #### Cons - Its reporting capabilities could benefit from more extensive customization options - Dashboard customization - Better support for more advanced scripting environments --- ### CodeRight Corp First Review after 2+ years with a single Support User license - Overall rating: 5/5 - Reviewer: Heston H. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The business model of Cost per Support Agent compared to Cost per End-Point is SO much better than any other competing product on the market.. especially for a small MSP like CodeRight just starting out less then 3 years ago with only 1 medium size client. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Atera agents ability to install many different remote access 3rd party software tools is so valuable. The support for MacOS and Linux is also critical. The easy of use to setup a new client and just get going is fantastic.. very low friction. very efficient.. easy to learn... and the online Docs are very good. #### Cons I wish the web interface had a much more extensive and flexible SEARCH feature.. i need the ability to search through ALL meta data to find things faster when you have lots of clients #### Reasons for choosing Remote Monitoring and Management The price being based on Single Support Agent per month instead of Per-End point was my critical deciding factor. ## More reviews [Next reviews](https://www.softwareadvice.com/help-desk/atera-profile/reviews/?page=2) --- Remote Monitoring and Management Reviews, Pros and Cons - 2026 Software Advice