--- title: "Atera IT Management Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Atera IT Management. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Atera IT Management is a good fit for you!" source_url: "https://www.softwareadvice.com/help-desk/atera-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [IT Management Software](https://www.softwareadvice.com/it-management/) / [Atera IT Management](https://www.softwareadvice.com/help-desk/atera-profile/) / Atera IT Management Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/atera-profile/) Reviews [Alternatives](https://www.softwareadvice.com/help-desk/atera-profile/alternatives/) # Atera IT Management User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 467 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.5/5 - Value for money: 4.6/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 298 reviews (64%) - 4 stars: 140 reviews (30%) - 3 stars: 18 reviews (4%) - 2 stars: 9 reviews (2%) - 1 star: 2 reviews (0%) ### Most mentioned pros - Atera is effective in covering all the aspects of monitoring, ticketing, remote access and patch management in one solution. - Its per-technician pricing model makes scaling effortless, while the unified RMM and PSA interface simplifies daily operations for IT teams. - I mainly like it because it gives us monitoring, patch management and remote management capabilities in one place instead of having to switch between different tools for every task. ### Most mentioned cons - It does the basics and can help with ticketing, monitoring, and patch management, but the remote software lets it down. - It can take a little time to find the right setup for a technical team. If a project has too many tasks or unnecessary updates, the workspace can get noisy. - To get into the machine I first must choose the computer, then click the "connect" button, then click an additional pop-up to enter the remote desktop, which is frustrating when I'm under a deadline. ## Atera IT Management customer reviews Showing reviews 1-25 of 467 (page 1). ### Looking forward to learning everything about Atera! - Overall rating: 4/5 - Reviewer: Heath P. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: monthly - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am a tech administrator in a small town, and I’ve worked with several people of my community that have been scammed and others that have been targeted that I have been able to meet with them before anything happened. I am planning on using this software as an outreach to my community and surrounding areas to create more of a buffer and to try and prevent that from happening to as many as I can. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros I’m just getting started with RMM software, I’m very interested in the app center and what all that brings to the table! I am learning a lot and the support has been amazing. #### Cons I haven’t found anything that I dislike as of yet, I do have a few questions I am wanting to go over when I jump on a call with Atera. --- ### One-Click Support Saves Time, but Scripting Needs More Flexibility - Overall rating: 5/5 - Reviewer: Nik S. - Company size: 51-200 employees - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use Remote Monitoring and Management for helpdesk support for internal staff, handling user troubleshooting requests and computer setups. When someone has an issue, I can help with a simple click, which saves me time. #### Pros I like how easy Remote Monitoring and Management is to access with a click of a button. When I need to help someone with an issue, a simple click saves me time. I found the initial setup very easy. #### Cons I wish the scripting had more flexibility. I’d like to be able to introduce variables, like in PowerShell, so techs can build better automations. --- ### A Simple Way to Coordinate IT Tasks - Overall rating: 5/5 - Reviewer: Joanne R. - Industry: Facilities Services - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I was satisfied with using Atera. It helped to bring order to regular IT tickets and allowed me to keep track of which tasks have already been done and which require additional work. As a non-technical user, I found the tool quite easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Atera is useful when you need an easy method to monitor internal IT tickets. I appreciate that it allows me to check the progress of tickets, follow up on unresolved ones, and have all my updates collected in one place. It facilitates communication between teams a bit. #### Cons There are certain difficulties with adapting to the platform beyond its core capabilities. I would appreciate greater customization options for dashboards and reporting so each team could have information presented according to their specific needs. --- ### Simple, Organized, and Easy to Work With - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Business Supplies and Equipment - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been quite helpful for me in organizing my routine support tasks. What is the most important, I have got the trace of all my requests and updates without having to look through multiple messages and services. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It’s nice to have everything at once in relation to everyday requests. It’s easy to track the tickets, get information about their statuses and the activities within the system in Atera. The interface can be easily understood by those people who don’t use IT daily. #### Cons Some advanced functions are not that easy to find, you need some time to get used to them. Moreover, I would like to see more possibilities while creating reports. --- ### A Practical Product for Managing Service Operations - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Using Atera has improved my everyday service processes. With everything such as monitoring, remote control, patching, and ticketing in one product, I don’t need to switch between applications unnecessarily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Atera makes it easier to manage devices, service requests, and maintenance all from one interface. The alert system and ticketing help you detect any issues easily and track them effectively without missing any important information. #### Cons It takes a while to get used to the advanced settings. I’d love to have more ways to customize integrations and reporting according to my service process. --- ### A Helpful Platform to Manage IT Operations - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Atera proves to be a helpful tool that can simplify our workflow. It doesn’t try to cover all the functionality but does a good job of providing a basic set that will save us from doing mundane operational tasks. With proper setup, it will help keep tabs on the systems and solve their issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Atera is effective in covering all the aspects of monitoring, ticketing, remote access and patch management in one solution. It’s nice to see the complete picture of what happens without switching from one tool to another, and the automation helps manage some mundane tasks. #### Cons Some advanced settings and features may not be clear to users at first and require more time to understand. More flexibility in integration and reporting would be nice for companies with custom work processes. --- ### A Simple Tool for Managing IT Processes - Overall rating: 4/5 - Reviewer: Mikael M. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far my experience using Atera is quite good. It’s very user friendly but still offers features that can help solve a lot of issues. What works best for me about Atera is the ability to have all the needed data in one place. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros One thing I like about Atera is that it includes everything from monitoring and ticketing to remote support and patch management in one tool. It’s easy to understand and report on what’s going on and communicate any problems without switching between multiple tools. #### Cons A few of the more complex settings require some time getting used to. It would be great if there were more options regarding integrations and reporting capabilities in different environments. --- ### Useful for IT Operations - Overall rating: 5/5 - Reviewer: Dymasius S. - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Atera has been a reliable tool for handling day to day IT operations. It reduces repetitive work and gives good visibility into system health without requiring too many separate tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Atera makes monitoring, ticketing, remote access, and patch management easy to manage from one place. I like the straightforward interface and how quickly I can respond to system issues. #### Cons Some advanced settings take a little time to understand. I’d also like more flexibility with automation, integrations, and technical reporting. --- ### A Well Organized IT Platform That Reduces Administrative Work - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Atera has helped make IT support more structured by bringing ticket management, monitoring, and patching together. I appreciate that it reduces some of the repetitive administrative work and gives better visibility into what is happening across the environment. It is a useful platform for organizations looking to improve efficiency without managing too many separate tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Atera brings several IT management tasks into one platform without making everything feel overly complicated. The ticketing and monitoring features are useful for keeping issues organized, while patch management helps reduce the amount of manual follow-up needed. From an operational standpoint, having better visibility into IT activity also makes it easier to track efficiency and recurring issues. #### Cons Some of the more advanced options take time to understand, especially when you're first getting familiar with the system. I also think reporting could be more flexible for teams that need customized information for internal reviews and management reporting. --- ### Useful Platform for Managing IT Tasks and Tickets - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Automotive - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I liked having ticket management, device monitoring, and other IT management features available in one place. The dashboard made it easier to keep track of issues and prioritize tasks. Automation features were also helpful for reducing some of the repetitive work. #### Cons There was a learning curve at the beginning, especially when trying to understand some of the settings and automation options. A few areas of the interface could also be more intuitive. Once I became familiar with the platform, it was easier to use. --- ### Technology Consultant - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Computer & Network Security - Company size: Self-Employed The reviewer finds this remote management software essential for their daily work, enabling them to support clients worldwide. Its affordability and effectiveness are highlighted as key benefits. Full review available after login on Software Advice --- ### Acquisition Strategy Consultant - Overall rating: 5/5 - Reviewed: October 2026 - Industry: Management Consulting - Company size: 51-200 employees The transition to Atera has streamlined asset management, allowing for better organization and automated monitoring. Users may need to invest time in learning the various monitoring options and setting up custom inventory fields effectively. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: October 2026 - Company size: 2-10 employees The reviewer appreciates the software's ease of use and effective device management features, particularly for remote connections and compliance. They noted a limitation in the reporting tools, which could be improved with an advanced subscription. Full review available after login on Software Advice --- ### QA Engineer - Overall rating: 5/5 - Reviewed: October 2026 - Industry: Information Technology and Services - Company size: 51-200 employees The transition to Atera has made managing endpoints across various locations much easier, leading to faster handling of support requests. Although the mobile app works, expanding its functionality would enhance its usefulness for remote management. Full review available after login on Software Advice --- ### Homeland Security Consultant - Overall rating: 5/5 - Reviewed: October 2026 - Industry: Computer & Network Security - Company size: 51-200 employees The reviewer appreciates the product's ability to automate responses to common issues, which allows help desk staff to concentrate on more complex problems. This leads to a more manageable workload and a better working experience. Full review available after login on Software Advice --- ### Senior System Engineer - Overall rating: 5/5 - Reviewed: October 2026 - Company size: 2-10 employees The reviewer highlights the straightforward setup and deployment process for Atera, which facilitates quick integration with client systems. The effective monitoring and dual connectivity options enhance the ability to resolve PC issues efficiently. Full review available after login on Software Advice --- ### Great Value for Growing IT Teams, But Mind the Operational Rough Edges - Overall rating: 5/5 - Reviewer: Sushant T. - Industry: Building Materials - Company size: 5001-10000 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Atera delivers a streamlined, all-in-one IT management experience that excels in accessibility and value. Its per-technician pricing model makes scaling effortless, while the unified RMM and PSA interface simplifies daily operations for IT teams. However, the platform is somewhat constrained by basic reporting capabilities and additional costs for advanced features. Overall, it is an ideal, high-efficiency choice for small-to-midsize setups, provided you don't require heavy enterprise-level customization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Atera stands out for its all-in-one IT management model that seamlessly combines Remote Monitoring and Management (RMM) with an integrated PSA ticketing system. Its transparent, technician-based pricing structure is a game-changer for scaling businesses without per-device cost penalties. The platform offers a clean, intuitive dashboard that makes tracking network health and managing endpoints straightforward. Additionally, built-in AI capabilities and script automation help automate routine maintenance, drastically cutting down resolution times. #### Cons Atera's main drawbacks stem from operational friction across day-to-day management tasks. While basic onboarding is simple, navigating recent UI changes and setting up custom automation scripts still presents a noticeable learning curve. Customer support can be slow and unresponsive on complex tickets, while the platform suffers from occasional dashboard lag, connection drops, and noisy false alerts. Crucially, patch management can be unreliable, occasionally failing silently without clear error reporting. --- ### Good but expensive - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very simple to use, saying this after some time of usage, and the dashboard is really unique. Cool software #### Cons Pricing is really high and I think there might be alternatives. Paying per user is not a real deal in this type of software --- ### A practical tool for monitoring and managing endpoints. - Overall rating: 4/5 - Reviewer: Varshini B. - Industry: Computer & Network Security - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I have been using Atera for almost two years and my overall experience has been good. I mainly like it because it gives us monitoring, patch management and remote management capabilities in one place instead of having to switch between different tools for every task. It has helped with keeping track of endpoints and responding to issues more quickly. Like any tool, it took some time to get the alerting and settings adjusted to our requirements, but after that it became much easier to use. Overall, it has been a useful tool for our day-to-day work #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like the most about Atera is that it gives us a good overall view of the systems we are managing from one place. The monitoring and alerts are useful for keeping track of issues, and the patch management saves quite a bit of manual effort. I also find the interface fairly easy to work with once you get used to it. For day-to-day monitoring and handling routine issues, it has made things more organized for our team. #### Cons There are times when the number of alerts can be a little overwhelming, especially when several devices have issues at the same time. It takes some tuning to make sure we are focusing on the alerts that actually need attention. Some features also take little more time to understand properly when you're using them for the first time. --- ### Exceptional controls for IT - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Banking - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great software - a very complete offering #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Manage all your IT from on place, one platform for all out global IT #### Cons The platform cost is high, they have a few levels of service --- ### Best RMM for The Money - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had a great experience with Atera in the over 6 years I have used it, and they are very solid and always growing and releasing new features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, customer service is very responsive, always implementing new features. Per tech pricing. #### Cons The advanced reporting is behind a paywall, and some of those reports are included in other RMMs. --- ### I won't be renewing my subscription. - Overall rating: 3/5 - Reviewer: Glen Y. - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered I'm left underwhelmed with the overall experience and although I'm subscribed to the ultimate level, I'm using other tools to manage most RMM functionality. In the end I'm paying a lot to use Splashtop and PSA. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Great onboarding experience. License per engineer instead of per endpoint. Excellent scripting capabilities with their AI assistant. Great community script library. Excellent remote desktop functionality. Their support is very responsive and helpful. #### Cons Very slow to update device statuses. Remote registry and task manager are lacking functionality. Too expensive per engineer. No dark mode. --- ### Perfect All in One Remote Support Solution - Overall rating: 5/5 - Reviewer: Benjamin S. - Industry: Mining & Metals - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very pleased with the pricing, support and offered features and implementations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Perfect for remotely administrating a variety of different operating systems and systems. We are a fully cloud, remote camps with StarLink and work-from-home-based company and Atera helps our IT team tremendously to keep an overview of all running systems and clients. We use a variety of functionality from patch management, over remote monitoring to the general support help desk. And if something doesn't work as expected Atera's support is just a chat away to investigate and support. Implements well with various 3rd party solutions, from Cyber Security to Backup, etc. including a steep discount on these services compared to the regular pricing. #### Cons A lot of additional features have been moved from a free tier to a paid tier now including the very helpful new AI features. However, since the base pricing is already pretty low it is not a massive concern to have these packages added to our service. --- ### A comprehensive tool that really understands the professional IT - Overall rating: 5/5 - Reviewer: Eric B. - Industry: Telecommunications - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered We have managed to improve the tracking of tickets and communication with users. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Atera has just what my company requires and needs to manage IT services in a professional way. I like that it is scalable and customized. The possibility of automating recurring tasks is a great plus, and its remote connection is very secure and stable. #### Cons Nothing I dislike about this tool, it's sensational --- ### Offering centralized control and observance for networks - Overall rating: 4/5 - Reviewer: Huseyin K. - Industry: Medical Devices - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Atera’s automation tools have greatly made a cut on the number of hours it actually takes to handle periodic maintenance work. Implementing auto-update and auto-checks the team is free to work on more significant business matters improving productivity in general.​ #### Cons There is a problem in which the mobile application may not be synchronized with the desktop version. It can cause inconsistencies in data and influence data and information quality retrieved on the move in real-time.​ ---