Atera vs Autotask PSA
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
3.9 / 5
Value for Money
4.6 / 5
4 / 5
Customer Support
4.5 / 5
4.1 / 5
Functionality
4.3 / 5
4.2 / 5
Last Review Written
September 19, 2024
September 25, 2024
Pros/Cons
Pros
- They actually care about their customers and their success. The flat per technician pricing is fantastic.
- I have worked with more advanced products for years, but this just works. Support is great and the community is awesome.
- The willingness for all participants to help each other [including our organization - which is quite new to the group] is truly excellent, & well appreciated for us 'newbies' that are ramping up.
Cons
- The worst thing I would say is probably the file size limitation when moving files via Manage > File Transfer.
- There is NO way to speak to someone, everything is bot type chat, long hold queues and email tickets. Avoid this, you get what you pay for.
- The reporting is a bit weak. I'm used to being able to hook into the database and generate custom reports coming from Connectwise.
Pros
- It is very reliable, bugs free, has no performance issues an with a very good and friendly UI.
- Overall, autotask is awesome. I highly recommend to tech teams that need help with customer management and ticket visibility.
- We have been extremely pleased to see how the Kaseya purchase has positively impacted the product. We continue to see feature rich updates and improvements in the product that make use easier.
Cons
- Also dislike the fact that they use te user computer time becouse i work with people in diferents time zones and that make some notes and tickets get to confuse.
- The worst support out of any software/service we use.
- Before using Autotask Pro our main issue were dropped client requests and communication problems.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
