Atera vs Kayako

Atera has 186 reviews and a rating of 4.54 / 5 vs Kayako which has 158 reviews and a rating of 3.98 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.54 / 5 (186)

3.98 / 5 (158)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.0 / 5

4.0 / 5

Last Review Written

February 24, 2021

April 5, 2021

Pros/Cons

  • Pros

  • I like the price and the features that come with it. Especially the integration with Webroot!

  • Great company to work with. They actually care about their customers and their success. The flat per technician pricing is fantastic.

  • Cons

  • It is not as configurable as some of the larger RMM or PSA, for the most part it's a good thing, but prepare for surprises. You need to test drive it first.

  • There were a few missing features but nothing we couldn't handle in another manner.

  • Pros

  • Layout is nice, many great features, customize-able, good price, very easy to use, very easy to set up and implement.

  • I love it's UX design that feels modern and easy to use. The conversation metaphore is very powerful and automation macros system is really neat.

  • Cons

  • Some of their features are not cut and dry and their instructions need a bit of clarity. Sometimes requires call but for the most part its detailed

  • Upgrades are always a pain, but it seems it's optimized as best as can be possible. Other than that, there really isn't much to complain about

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

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FrontRunners

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2020

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2019

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Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos