Atera vs Site24x7
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.5 / 5
Value for Money
4.6 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.3 / 5
4.6 / 5
Last Review Written
September 19, 2024
September 20, 2024
Pros/Cons
Pros
- They actually care about their customers and their success. The flat per technician pricing is fantastic.
- I have worked with more advanced products for years, but this just works. Support is great and the community is awesome.
- The willingness for all participants to help each other [including our organization - which is quite new to the group] is truly excellent, & well appreciated for us 'newbies' that are ramping up.
Cons
- The worst thing I would say is probably the file size limitation when moving files via Manage > File Transfer.
- There is NO way to speak to someone, everything is bot type chat, long hold queues and email tickets. Avoid this, you get what you pay for.
- The reporting is a bit weak. I'm used to being able to hook into the database and generate custom reports coming from Connectwise.
Pros
- The ability to add in extras such as services and application monitoring on top is great.
- Site24x7 is very easy to use, excellent Customer Success outreach to assist in solution evaluation and configuration.
- Very good software for monitoring things like server performance or any website performance. Good to operate from both mobile and desktop and customer support of this organisation is very good.
Cons
- Connectivity to the cloud is somehow restricted for government agencies in Saudi Arabia.
- UI seems overloaded, sometimes user can get confused where to go.
- There are almost to many things you can monitor. The licensing pricing model can be hard to understand also.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
