Atera vs UpKeep

RATING:

4.58

(288)

Atera has 288 reviews and a rating of 4.58 / 5 stars vs UpKeep which has 1250 reviews and a rating of 4.64 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.58 / 5 (288)
4.64 / 5 (1250)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
January 20, 2023
January 11, 2023
Pros/Cons
  • Pros

  • Best in remote access to connect any time and this is very easy for IT admin to jump on. Always BEST CUSTOMER SUPPORT to take owner ship.
  • I have worked with more advanced products for years, but this just works. Support is great and the community is awesome.
  • Cons

  • I dislike that I can not be logged in on multiple devices.
  • There is NO way to speak to someone, everything is bot type chat, long hold queues and email tickets. Avoid this, you get what you pay for.
  • Pros

  • I love how user friendly it is. I also love how fast the response time is.
  • I like the ease of use and having the app is very handy. It's a good way to communicate with the team.
  • Cons

  • System seems to freeze up a lot... annoying when it happens and starting over means losing what you just typed.
  • Development team seems restricted on what they can and cannot do while finalizing the program for users.
Pricing Range
Product Demo
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Product Screenshot
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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