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Atera vs RealVNC Connect
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.5 / 5
Value for Money
4.6 / 5
4.4 / 5
Customer Support
4.5 / 5
4.2 / 5
Functionality
4.3 / 5
4.4 / 5
Last Review Written
March 16, 2025
February 21, 2025
Pros/Cons
Pros
- They actually care about their customers and their success. The flat per technician pricing is fantastic.
- I have worked with more advanced products for years, but this just works. Support is great and the community is awesome.
- The willingness for all participants to help each other [including our organization - which is quite new to the group] is truly excellent, & well appreciated for us 'newbies' that are ramping up.
Cons
- The worst thing I would say is probably the file size limitation when moving files via Manage > File Transfer.
- There is NO way to speak to someone, everything is bot type chat, long hold queues and email tickets. Avoid this, you get what you pay for.
- The reporting is a bit weak. I'm used to being able to hook into the database and generate custom reports coming from Connectwise.
Pros
- One of the best things is that I can see both screens and work from them just like working at my desk at work. I also love how it will quickly reconnect on startup.
- I needed to work from home for a while during the pandemic and this was an awesome way to do that.
- The software was good and had an easy time of connecting to my headless servers. The iOS app made it easy to connect from anywhere if I needed to quickly restart a service or something easy.
Cons
- The only thing I hate about it is suddenly crashing and sometimes mouse/keyboard stop responding in the VNC.
- There was no file transfer and the customer support was horrific.
- Problems can occur when trying to connect using a local server, But referring documentation and discussion forums can solve the problem. If disconnects auto connects to the network.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2025
FrontRunners
2025
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
