About Jira

Jira Software is a business process management tool used by agile teams to plan, track and release software. Jira Software supports Scrum, Kanban, a hybrid model or another unique workflow.

Jira enables users to create project roadmaps to map out all projects in progress. The project board includes a drag-and-drop interface that allows teams to manage every project detail. The system offers functionality to create user stories and issues, plan sprints and distribute tasks across the team. Users also have access to information from thousands of business apps, from design and monitoring tools to source code and productivity apps.

A mobile app is available for Android and iOS devices. Pricing is per user per month. Support i...


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11,131 Reviews of Jira

Average User Ratings

Overall

4.39 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(5,759)

5,759

4 stars

(4,217)

4,217

3 stars

(988)

988

2 stars

(132)

132

1 stars

(60)

60

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11131 results

November 2021

User Profile Picture

Alejandro from AutoZone

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

November 2021

Excellent project tracking tool for teams

Excellent software to use within medium and big organizations to keep track of all the tasks for all the teams. It is even better is you use agile methodology within your team but Kanban can suffice.

Pros

- Can deploy within your organization - Create projects or teams with their own tasks or projects within a dashboard. - Backlog for activities or tasks that you can review later. - Kanban dashboard for visually view the current pending tasks being worked on or to be worked. - Filters to see tasks per group or per person within a dashboard. - Report for anything like to see how many tasks being worked currently, done, created or the time it takes them to be fixed. - Git and SVN linking for commits in order to link related commits to a ticket. - Link tasks to see the related tasks from other teams or simply another ticket withing the same team.

Cons

Not very useful to setup for very small organizations or for personal usage. Better use a online tool for that.

July 2019

User Profile Picture

Cristian from eSilicon

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Semiconductors

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2019

Jira for bug tracking and project management

I highly recommend Jira for a bug tracking tool and especially for Agile software teams. For us it has really made a difference in terms of: team collaboration, Agile methodology adoption, decreased time to market of new projects/new features and on the overall teams' spirit. We have seen a wide adoption for the other departments as well, non software development.

Pros

We used several bug tracking tools in the past but Jira is by far the best one. What I like most: - user friendly interface, provides a nice user experience - Agile SCRUM/Kanban support out of the box - extremely configurable on almost everything - extendable through custom scripting, either built-in or via addons - very collaborative - there are thousands of addons in the marketplace; you can even write your own

Cons

Being so flexible to be configured, the learning curve for admins is a little steep. The price is based on the number of users and if you experience wide user adoption in a big company, you end up in paying more for upgrading to the next tier, than if you would pay for that tier first time.

Reasons for Switching to Jira

Jira compared to Bugzilla is like the next generation of bug tracking tools, in almost all ways, excepting of course the price.

September 2021

Joshua from Sgene Marketing

Company Size: 1 employee

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2021

Enablement of Team collaboration for Agile projects.

JIRA is a great tool that allows for greater team collaboration within Agile projects. It is easy to use and very intuitive. Sometimes connectivity can be a problem especially with the cloud based versions. JIRA definitely provides more value than shortcomings.

Pros

1. Different user roles can be defined to allow for segregation of duties. 2. Epics can be defined to assist with long and intermediate project planning. 3. Duration of sprints can be defined according to project requirements. 4. Statuses for user stories can be used for tracking progress as well as workflow management. 5. Allows for bulk import of epics and user stories which can fast track administrative tasks where this information has been captured elsewhere e.g. CSV format

Cons

1. Only users from within the organization can be assigned to tasks and user stories. This can cause unnecessary delays where external users need to provide urgent input or contribution. 2. Statuses (user stories) cannot be defined specifically for a board where multiple boards exist within a project. 3. Only two types of users can be assigned to user stories, which are assignees and reporters. JIRA does not allow for multiple users (assignees) to be assigned to one user story.

Reasons for Switching to Jira

Excel lacked the automation aspect which is critical for collaboration and workflow management.

May 2018

Yaroslav from The American College of Greece

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Higher Education

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

2.0

Value for money

3.0

Customer support

2.0

Functionality

5.0

May 2018

More then you will ever need / Tool to handle thousands of problems one by one

Pros

*Functionality The best feature of Jira is a huge number of integrations, massive amount of possibilities, statistics and tricks that you can you inside the platform. There is an integrated tracking, kanbans, lists, sorting direct contact with chat (stride) and feature to work with git right from every task or issue. * New UI Recently Jira got an update, a new chat (Stride, instead of Hipchat) and a new UI for the tasks. I can see that company goes in the right direction to adopt all of it's powers. *Customization Jira, being confusing at first hides a lot of it's features inside most of which you can change and adjust to your business needs. It is a great solution for a big corporation with dozens of departments, hundreds of employees and thousands of issues and tasks daily. However, in all other cases Jira can be a nightmare at this point.

Cons

*Slow Out off all CRM platforms and tools to handle tasks and issues Jira is the slowest by far. Is it initial problem or has it appeared after adopting so many technologies under one roof - I can't be sure. But one thing is clear - Jira is awfully slow. *To many features Yes, it is a disadvantage when it comes to Jira. When a new customer comes to Jira I believe, he is most definitely confused. Especially, if he/she tried ANYTHING else before. Of course, I see that company does a lot to make it easier and more comfortable, but as it is now, Jira is a terrible solution for fast adoption, scary for a small or middle sized team and most definitely not a great choice for personal use. Jira is Huge. If you are huge - great features, customizing, different apps and plugins will help you solve a lot with Jira. If you are just starting or don't have that many tasks and issues and people in your company - you should probable check other options.

October 2021

User Profile Picture

Gayan from Calcey Tehnologies

Verified Reviewer

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2021

The only project management tool you need

JIRA has been an integral part of our software development and project management journey and has just about all the tools you need to successfully manage your project or product offerings.

Pros

JIRA has just about every project management aspect covered in their offering and it's easy to set up and configure to suit your needs. Reporting, ticket tracking, requirement and comment tracking, workflow customization, task assignment and follow-up + more make the life of a project manager a breeze which would otherwise have to be done using a multitude of tools.

Cons

The permissions structure/permission matrix at the administrative level could be a bit more user-friendly as troubleshooting an incorrectly configured (permission) JIRA instance can be a hassle. Sometimes when new versions are introduced, some of the older features are dumbed down to make it easier for the user but for power users, this could cause confusion if they were wired to do some tasks using the old methods.

Reasons for Choosing Jira

More customizable while being user-friendly at the same time.

Reasons for Switching to Jira

JIRA was more feature-rich, had all the project management tools needed under one offering and had integrations with a wide set of 3rd party platforms and programs