It allowed us to have a searchable content repository of sales collateral and training as well as an announcement board for news and market research.

The "timeline view" for latest content and news. It allows sales to have a quick refresh of the latest developments in the business.

The search engine could use some optimization and has no easy tools to build product taxonomies which limits a bit its adoption as a sales enablement tool

It is a nice platform. Sometimes it is hard to follow. Update changes are a little too extreme sometimes where it is hard to catch back up to the content you are seeking, especially for those who only enter it periodically. Keep the updates to a minimum, and don't change just for the sake of change to refresh. Keep the controls simple and in the same place. Eliminate the need for a new learning curve every time something changes. The product is good, and the information is still there, but the searching and viewing gets more and more difficult with too frequent of changes you don't quickly recognize... and I am in it everyday! Maybe offer a classic view, along with your updated views when you feel the need, like Salesforce did. Change for the sake of change is not a positive thing for every day users. The updates are too frequent and clumsy.

The search tool, and how it brings up all related material to peruse.

Constant little adjustments in the editing and viewing field confuses daily operations. It loses it intuitiveness and speed and ease of use.

Not much

I can't say because I find the site cumbersome to use.

It is very discombobulated in terms of being able to find an item or article. Articles show up helter skelter in most cases An alphabetical listing would make much more sense. In our site, the most recent articles appear first, which is nice but a lot of what is in our Bloomfire account if for reference purposes. There should be an optional way to view articles--1) the current way things show up and 2) an alphabetized listing

The customer service is the best I've ever had from any company.

All of our collateral is on one place and searchable. As an admin, I can curate and monitor age of items as well so our knowledge warehouse doesn't become a dumping ground.

There are some clunky HTML tools you have to use if you start to dig into all the features. They do allow you to customize to your company fonts and styles but they have other formatting such as page spacing locked down.