Bloomfire software


159 reviews(4.5/5)
159 reviews(4.5/5)

Bloomfire is a cloud-based collaboration platform that aims to help enterprise employees search for information to do their jobs by connecting people with information and knowledge. Bloomfire delivers content management and social collaboration features in a web application.

Customer organizations use Bloomfire to find and follow internal experts, create and post content, search and browse interesting topics and ask and answer questions.

This solution supports various content types including video, PDF files, PowerPoint presentations, screen captures and more. Bloomfire is smartphone-ready and can be utilized by companies small and large in industries such as IT, hospitality, real estate, health care and education.

Users can customize Bloomfire to align with their company brands, and they can create sub-communities, for example one for sales, one for human resources on-boarding, one for safety personnel and more.

Bloomfire clients recieve support to set up, optimize and maintain their communities.

Supported Operating System(s):
Web browser (OS agnostic)

159 Reviews of Bloomfire

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  • Glynnis from The C12 Group

    Number of employees: 51-200 employees

    May 2018

    Bloomfire saves my life everyday. It is such a good platform to share knowledge and connect people!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software makes it so easy to find content and more importantly, to direct clients to the content they need. It is also nice to have all collateral exist in one location. I feel like this platform is allowing us to break down the information silos that exist in our company. I highly recommend this product.

    Pros

    The search feature is really powerful, and continues to get smarter with use. I also really like the categorization feature, it makes finding what you are looking for very easy.

    Cons

    There is no foreseeable way to download content onto an iPad Pro. Several of our clients are now using the iPad Pro and are struggling to use Bloomfire on their devices.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    April 2018

    Great tool to company-wide information!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our company shares lots of information across several platforms. Bloomfire has helped my company centralize important documents in one place so that it's easy for all employees to look for what they need.

    Pros

    It is user friendly, very simple to use and makes looking for information so fun and easy! I really like the Q&A section as well as the fact that you can follow specific teams / posts for future reference. My company uses both Dropbox and Bloomfire. Bloomfire is definitely the way to go!

    Cons

    I'd like to be able to share certain documents with specific teams and I'm not sure it is a feature at the moment.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jeremy from The Falls Event Center

    Specialty: Other

    Number of employees: 51-200 employees

    April 2018

    Great internal KMS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Bloomfire is very easy to use and figure-out, it is clean and simple. The sales and support team are great to work with

    Cons

    While everything is mostly pros with this solutions, they do struggle with document versioning, but that is halfway offset with the new duplicate document/media feature.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    March 2018

    We use Bloomfire as a company intranet, it is easy to use and has great search functionality.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software helped us get company info in one place and easily searchable.

    Pros

    The search functionality is what makes this software most valuable. While it gives you the ability to organize material in many different ways, the ability to do a keyword search and find what you are looking for quickly is key.

    Cons

    My least favorite thing about this software is the text editing capabilities. You are really limited format-wise when you are trying to create posts.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Paul from pH Factors

    February 2018

    A non-profit I work with uses Bloomfire as a communications tool for its volunteer program.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Pretty simple to post discussions and questions. Good way to track discussions -- a huge upgrade from using Facebook or LinkedIn groups to manage communications.

    Cons

    Search function is sometimes a bit clunky but not severely so. Perhaps it's just tht way this instance is configured (and a choice by non-profit), but unable to just send a message to one user -- all Posts are available to entire group. It would be nice to be able to just message a person with a question, or about meeting up with them via a call or visit. Again, perhaps that functionality is available but just not being used by this particular group.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Carlos from Ribbon Communications

    Number of employees: 1,001-5,000 employees

    December 2017

    Great way to socialized sales content and news

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It allowed us to have a searchable content repository of sales collateral and training as well as an announcement board for news and market research.

    Pros

    The "timeline view" for latest content and news. It allows sales to have a quick refresh of the latest developments in the business.

    Cons

    The search engine could use some optimization and has no easy tools to build product taxonomies which limits a bit its adoption as a sales enablement tool

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • bob from Healthsmart

    July 2017

    Great way to share information between teams.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The "tag" system. Being able to add multiple tags and categories to one entry makes it valuable and enlightens people about how others perceive one the same bit of information.

    Cons

    The search function could use optimization. You have to use multiple tabs instead of using a back function.

    Review Source: Capterra
  • Danica from Lionbridge Technologies

    May 2017

    Bloomfire has been a great solution for our sales organization.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Bloomfire is very versatile, easy to use, and encourages interaction and collaboration among users.

    Cons

    Because it's so versatile, Bloomfire is not always best suited to our specific sales or organizational needs.

    Review Source: Capterra
  • Diana from Conagra Brands

    May 2017

    Reduces time it takes to find the information you need!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    time savings, early adoption, ease of use

    Pros

    User interface does not require training - simple and easy to use for any level of user. Also the layout is intuitive and by seeing thumbnails it triggers a memory and a level of confidence that you're opening the correct file. The video transcript is a great feature that is a huge time saver.

    Cons

    Administration can get a bit hands on, but the client support team steps in a ton for me with support.

    Review Source: Capterra
  • Sarah from Intradiem

    May 2017

    Great customer service...easy to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use...doesn't require advanced training. Customer support is fantastic! Love being able to schedule posts in advance.

    Cons

    Looks too crowded which scares our customers away. Wish there were new features that would "WOW" our customers!

    Review Source: Capterra
  • Molly from PCG

    Number of employees: 1,001-5,000 employees

    February 2017

    Great tool for communication and peer-to-peer learning

    Ease-of-use
    Functionality
    Quality
    Support

    We use Bloomfire as a forum to share company news and process changes with our branches. It also serves as a place for employees to ask questions of each other and find out how other branches handle business processes and issues. The interface is very intuitive to use.

    Pros

    I love that it helps employees connect and share important information.

    Review Source: Capterra
  • Carlos from GENBAND

    February 2017

    Great way to empower our sales stuff

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We sue it as a way to keep sales updated on industry news, marketing collateral, events and activities. It works great, brings new features every few months and is easy to use.

    Pros

    Web based, easy to use and fast

    Cons

    No easy way to create product taxonomies or menus that would let us organize our marketing collateral visually, everything needs to be searched based on tags or categories and it throws search results, not ordered lists.

    Review Source: Capterra
  • Julie from Rmpi

    Number of employees: 2-10 employees

    February 2017

    Works great

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    It has been a life savior to send large documents and power points! Our documents are very large and they can not send in just a regular email. So we send them to bloom fire and it uploads and the person can get the document.

    Pros

    That it is easy to use

    Cons

    I don't have any yet

    Review Source: Capterra
  • Bob from HealthSmart

    February 2017

    Bloomfire for RFP database.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I had to populate a RFP repository using Bloomfire. Their ability to allow users to tag with subject and key words makes this a great tool. It made searching seamless and easy. The only drawback is their back button function takes you completely all the way back to typing in the keyword. I would recommend this tool for any proposal writer who has to manage an RFP repository.

    Review Source: Capterra
  • Crystal from iLoan

    Number of employees: 11-50 employees

    February 2017

    BF is easy to use but too limited in customizations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Pluses -Easy to use and learn -Easy to learn customization options -Appreciate the HTML editing options Cons - The width of the BF doc is thinner than needed. It's very web 2012 versus today where you see wider panes. I know that it's easier to read in smaller widths but you can add the option of columns instead. Really helpful would be columns that can have images or text blocks within them. - The change for the background to be one color. This is the common style with a lot of article based platforms (e.g. medium) but there's something off about the UI. It might be that the orientation leans to the left too much (b/c of the right side column of related content), the right side column is too large and removes focus from the main content, or that the default font is just too large (even on a mac retina pixel display, you don't get to see that much of the article display. it subtly implies more scrolling/long-ness of the article) -You have bugs within the auto formatting detection. For example, deleting from a non-default text such as a title will change the text size to the styling of the text beforehand. Sometimes you can't get the text to return to a certain styling just from the tools bar. Instead, you have to use the html editor to correct the styling manually. -Leaving the page (out of focus) and returning will show the cursor at the end of the page (this bug intermittently comes back). - More formatting options like word would be preferred (specific font sizes, font colors, . For documentation purposes, formatting options allow the ease of use in highlighting or differentiating a lot of content. - More image formatting options. - Inserting a file takes up a bunch of space. Would prefer that adding a file is like a link or at the end like an attachment. The actual page real estate a file record takes is excessive. Also, I usually want to associate the file to some sort of text block but instead it's just floating in it's own area between two equidistant text blocks. - Allow wiki style page of contents at the beginning of a BF page would help on complex articles. - For the feed page, what about a table form for articles? You have tiles and a list view. I think you could optimize width by removing the filters on the side and moving them to the top or inset as part of the table's columns (when relevant) as filters.

    Review Source: Capterra
  • Ariel from Geek Powered Studios

    Number of employees: 11-50 employees

    February 2017

    Great Tool for storing Company info

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our company is on the smaller side (under 25 employees) and had adopted this tool to house knowledge, onboarding and training info for our current and future employees. While this is a good solution we learned that this would have been better utilized once we are a larger organization and had more information that we needed to store/ share. This is a great tool to organize content and engage your team, we were just premature in what our needs as a company were. We had a good experience with Bloomfire, it was just more than what we needed at the time. I would recommend this for organizations that do have a lot of information that they need housed and want to push out and share this info in real time with their team, this is a great solution.

    Pros

    Easy to use and organize information. Really liked using it for onboarding new employees.

    Cons

    We would sometimes have trouble getting the team to engage and post content to the platform. With content that was posted, if something changed or was no longer pertinent, it wasn't always easy to realize it still lived in Bloomfire and purge/ correct it. We did have a few members of our team that acted as admin but it could still be time consuming.

    Review Source: Capterra
  • Alyse from Didn't Say

    February 2017

    Great Platform, Increases Engagement and Excellent Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We use Bloomfire as an integrated component of another system. We have seen a great level of engagement and use. Integration went smoothly, including single sign on. We're using a host of groups, some of them private and it's worked out really well. Bloomfire has even fast tracked some of our more important feature requests. There are still a few kinks to be worked out with the UX and users get confused in certain cases but overall it is simple to use and one of the best platforms we've seen when exploring the landscape of available products. Would recommend.

    Pros

    Very simple and easy to use, low learning curve. Support is great and very responsive. Platform integrates easily with other platforms for whitelabling purposes.

    Cons

    User interface can be improved in certain cases. Users are often confused as to what groups they are posting to.

    Review Source: Capterra
  • Richard from SMS Masterminds

    Number of employees: 51-200 employees

    February 2017

    Bloomfire Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have had some good and bad experience with this product, my company uses it for our clients and most of the are tech savvy so its pretty easy to use for them. The only negative impact was when we merged 2 different sites into one, all of the old outdated articles appeared at the top of the lists and buried all new relevant articles.

    Pros

    Ease of use
    Great for small community

    Cons

    Some glitches
    Support could be better

    Review Source: Capterra
  • Dani from Sykes HR

    Number of employees: 51-200 employees

    February 2017

    Bloomfire rocks

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Bloomfire has allowed our team to build a place where we can come together and connect across all of our team that members that are spread around North America to share best practices, ask questions, & share a wealthy database of materials that we all need.

    Pros

    pleasing look, ease of use

    Review Source: Capterra
  • Henry from Hammacher Schlemmer

    Number of employees: 51-200 employees

    February 2017

    Good Platform for mixed media content and for organizing data

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We use Bloomfire as our team knowledge base and onboarding tool. We like how easy it is to organize different media (text, links to online articles, uploaded files, audio files, image files, video files, etc) into distinct groups for easy retrieval. Very easy ramp-up with the team. The interface and tool set are very straightforward. Would receive a 5-Star review if group editing functions were better structured.

    Pros

    Ease of use
    Flexible support of various media
    Quick onboard of tool with team

    Cons

    Clunky group editing of documents

    Review Source: Capterra
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