Bloomfire

Spiceworks

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Ratings & Reviews

Overall Rating

4.30 / 5 (162)

4.37 / 5 (471)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.0 / 5

4.0 / 5

Last Reviewed

December 5, 2019

February 12, 2020

Pros/Cons

  • Pros

  • Clean, easy to user interface. Enough features to still be powerful and handle lots of information, posts, questions, and media.

  • Very simple and easy to use, low learning curve. Support is great and very responsive. Platform integrates easily with other platforms for whitelabling purposes.

  • Cons

  • A bit of version control on the published documents would be nice.

  • Areas that need improvement include the search function, white space reduction, server speed responsiveness, and additional layout options.

  • Pros

  • This is a great helpdesk product for free! I tried other free solutions but none were as complete as this. I highly recommend to all those on a budget

  • Feature Set is amazing - there are plugins to do things if you want to do more than is built in but the built in is plent for us. Price is right (free) and it works amazingly well!

  • Cons

  • There isn't a lot of features, and while the plug-ins work very well and there are many of them, there aren't any being made recently.

  • It was a little difficult to navigate through the program but once you get used to it you will be fine.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots