--- title: "BoldDesk Software Reviews, Demo & Pricing - 2026" description: "Review of BoldDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/bolddesk-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / BoldDesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # BoldDesk Review From $99-$999/month Free version Free trial 5 plans Wondering if BoldDesk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview BoldDesk 5.0 [(1)](https://www.softwareadvice.com/help-desk/bolddesk-profile/#reviews) Pricing Starting at $99.00 flat rate per month ### About BoldDesk BoldDesk is a powerful autonomous AI customer support platform that combines AI Agents, AI Copilot, and omnichannel customer service in one solution. AI Agents can resolve customer requests end-to-end, automate workflows, take actions across connected systems, and support customers across chat, email, tickets, WhatsApp, social media, and more. Do you work for BoldDesk? [Manage this product listing](https://www.g2.com/products/bolddesk/claim_requests/new?auto=true) Wondering if BoldDesk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## BoldDesk User Interface ## Popular BoldDesk Alternatives Main Product BoldDesk 5.0 [(1)](https://www.softwareadvice.com/help-desk/bolddesk-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 4.0Value for money - 5.0Customer support - 5.0Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(805)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.42Value for money - 4.54Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [BeyondTrust Remote Support](https://www.softwareadvice.com/help-desk/bomgar-profile/) 4.6 [(2011)](https://www.softwareadvice.com/help-desk/bomgar-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.37Value for money - 4.46Customer support - 4.51Functionality Pricing Starting at $1995.00 per month Get Price ## BoldDesk Pricing and Plans BoldDesk has five plans. Scale AI is $99.00/mo billed monthly. Momentum AI is $499.00/mo billed monthly. Enterprise AI is $999.00/mo billed monthly. BoldDesk® for Startups is free. BoldDesk® for Non Profits is free. Free versionFree trial Scale AI $99.00 flat rate, per month 500 AI Credits Per Month + Unlimited Agents Scale AI plan includes: - Unlimited human agents - 500 AI credits a month - Email AI agent and ticketing - Knowledge base and workflow automation - Unlimited tickets - Custom fields, views, status Momentum AI $499.00 flat rate, per month 1,000 AI Credits Per Month + Unlimited Agents Momentum AI plan includes: - Unlimited human agents - 1,000 AI credits a month - Email AI agent and ticketing - Knowledge base and workflow automation - Unlimited tickets - Multilingual Helpdesk - Custom fields, views, status - AI agents on chat, WhatsApp, social and SMS - Live chat, SLAs, CSAT, SSO - Multibrand with custom SSL certificate - Ticket Macros - AI Agent performance dashboard - Mobile SDK for Helpdesk Enterprise AI $999.00 flat rate, per month 2,500 AI Credits Per Month + Unlimited Agents Enterprise AI plan includes: - Unlimited human agents - 2,500 AI credits a month - Email AI agent and ticketing - Knowledge base and workflow automation - Unlimited tickets - Multilingual Helpdesk - Custom fields, views, status - AI agents on chat, WhatsApp, social and SMS - Live chat, SLAs, CSAT and SSO - Multi-brand help desk (10 brands) - HIPAA, SOC 2 Type 2 and a dedicated CSM - Ticket Macros & Ticket approvals - Agent shifts - Skill based assignment - Custom dashboards and scheduled reports - Task Management - AI Agent performance dashboard - Customer Management - Mobile SDK for Helpdesk and Chat BoldDesk® for Startups $0.00 Free forever Get BoldDesk free for 12 months to help your startup build and scale customer support. Save up to $2,388 to invest in growth. -> Qualifying startups get free use of BoldDesk® for a period of 12 months -> 10 Agents at no charge -> All the features of the BoldDesk® World-class support included - Help getting started + Questions answered along the way -> Free data migration -> Rapid onboarding process -> Clear qualifying criteria -> Created by Syncfusion®, a company that is itself 100% bootstrapped and fast-growing. While BoldDesk® is enterprise-ready, we still prioritize startups and SMBs.… BoldDesk® for Startups plan includes: - Qualifying startups get free use of BoldDesk® for a period of 12 months - 10 Agents at no charge - World-class support included - Help getting started + Questions answered along the way - Free data migration - Rapid onboarding process - Clear qualifying criteria - See https://www.bolddesk.com/startups to review the terms and apply! - Created by Syncfusion®, a company that is itself 100% bootstrapped and fast-growing. While BoldDesk® is enterprise-ready, we still prioritize startups and SMBs. BoldDesk® for Non Profits $0.00 Free forever This plan is completely free, and qualifying nonprofit organisations, charities, and NGOs can access this service at no cost. There are no hidden charges or trial periods. Streamline your support: Offer exceptional service to your community with a seamless and intuitive help desk solution. Scale with ease: Grow your organization and manage requests efficiently without worrying about costs. Secure and reliable: Safeguard your organization’s data with enterprise-grade security. -> 10 free agents -> Access to all the features included in BoldDesk -> 100+ features -> 10+ Support channels: Email, live chat, SMS, Facebook, Instagram, WhatsApp, Web Forms, Web Widgets, Microsoft Teams, Slack -> Free expert migration service … BoldDesk® for Non Profits plan includes: - 10 free agents - 100+ features - 10+ Support Channels: Email, Live Chat, SMS, Facebook, Instagram, WhatsApp, Web Forms, Web Widgets, Microsoft Teams, Slack - Free expert migration service - All features included in one simple plan Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does BoldDesk pricing compare to alternatives? BoldDesk's starting price is $99.00/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | BoldDesk5.0[(1)](https://www.softwareadvice.com/help-desk/bolddesk-profile/reviews/) | $99.00 /mo | Available | Available | 4.0 | | [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)4.4[(4,116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) | $55.00 /user/mo | Available | Not available | 4.2 | | [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/)4.8[(298)](https://www.softwareadvice.com/it-management/milvus-profile/reviews/) | R$35.00 /user/mo | Available | Not available | 4.7 | | [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/)4.5[(805)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) | $19.00 /user/mo | Available | Not available | 4.4 | | [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)4.7[(1,788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) | $15.00 /user/mo | Available | Not available | 4.6 | BoldDesk5.0[(1)](https://www.softwareadvice.com/help-desk/bolddesk-profile/reviews/) * * * Starting price $99.00 /mo Free trial Available Free version Available Value For Money 4.0 - [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)4.4[(4,116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) * * * Starting price $55.00 /user/mo Free trial Available Free version Not available Value For Money 4.2 - [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/)4.8[(298)](https://www.softwareadvice.com/it-management/milvus-profile/reviews/) * * * Starting price R$35.00 /user/mo Free trial Available Free version Not available Value For Money 4.7 - [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/)4.5[(805)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) * * * Starting price $19.00 /user/mo Free trial Available Free version Not available Value For Money 4.4 - [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)4.7[(1,788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) * * * Starting price $15.00 /user/mo Free trial Available Free version Not available Value For Money 4.6 ## BoldDesk Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of BoldDesk Activity Tracking AI Copilot AI Summarization Alerts/Notifications API Automated Responses Autoresponders Canned Responses Catalog Management Chatbot Chat/Messaging Commenting/Notes Configurable Workflow Contact Management Content Library CRM Customer Database Customer Portal Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Email Alerts Email Management Email Templates Feedback Management Full Text Search Generative AI Help Desk Management Inbox Management Incident Management Interaction Tracking Key Performance Indicators Knowledge Base Management Knowledge Management Language Detection Live Chat Mobile Access Mobile Alerts Mobile App Mobile Interface Multi-Language Multiple Data Sources Offline Form Performance Metrics Personalization Pre-built Templates Prioritization Problem Management Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Reporting & Statistics Rich Text Editor Search Search/Filter Secure Data Storage SEO Management Single Sign On Social Media Integration SSL Security Support Ticket Management Support Ticket Tracking Surveys & Feedback Tagging Task Automation Task Management Templates Text Editing Third-Party Integrations Ticket Management Transcripts/Chat History Transfers/Routing User Management Website Integration Widgets Workflow Automation WYSIWYG Editor ## BoldDesk Integrations WooCommerce Integration rated undefined from -1 review Aircall Integration rated undefined from -1 review Pipedrive Integration rated undefined from -1 review Twilio Integration rated undefined from -1 review Asana Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review See all 20 integrations ## BoldDesk User Reviews ## BoldDesk customer ratings - Overall rating: 5/5 - Total reviews: 1 ### Rating distribution - 5 stars: 1 reviews (100%) - 4 stars: 0 reviews (0%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 --- Have you used BoldDesk and would like to share your experience with others? ### Turn your email desk, into your teams email desk - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Wholesale - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Software is great! It has made my office work teamwork! It has so many features that we will be growing into this software for a few years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Best customer support on software that I have had in a long time. I called and emailed several times week one of my set up, they never got tired of hearing from me #### Cons For my small business, it is a little pricey because I only need a portion of what this software can do. --- Showing 1 - 1 of 1 Reviews ## Other Top Recommended Help Desk Software [Atera IT Management](https://www.softwareadvice.com/help-desk/atera-profile/) **4.5** (461) Recently recommended **4** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4116) Recently recommended **3** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (805) Recently recommended **3** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (300) Recently recommended **3** times Stuck Between Options? Our experts can help you compare BoldDesk with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice