# BeyondTrust Remote Support Software Reviews, Demo & Pricing - 2026 > Review of BeyondTrust Remote Support Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/bomgar-profile/vs --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / BeyondTrust Remote Support Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/bomgar-profile/reviews/)[Alternatives](https://www.softwareadvice.com/help-desk/bomgar-profile/alternatives/) # BeyondTrust Remote Support 2026: Benefits, Features & Pricing Wondering if BeyondTrust Remote Support is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview BeyondTrust Remote Support 4.6 [(2010)](https://www.softwareadvice.com/help-desk/bomgar-profile/reviews/) Pricing Starting at $1,995.00 per month ### About BeyondTrust Remote Support BeyondTrust Remote Support helps you to support all of your systems over the web, even if they are behind firewalls you don't control. BeyondTrust Remote Suport works across Windows, Mac, Linux, Android, iOS, and Chrome OS. Access and control any remote computer or deivce, on or off the network-no VPN required. Wondering if BeyondTrust Remote Support is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## BeyondTrust Remote Support User Interface ## Popular BeyondTrust Remote Support Alternatives Main Product BeyondTrust Remote Support 4.6 [(2010)](https://www.softwareadvice.com/help-desk/bomgar-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.37Value for money - 4.46Customer support - 4.51Functionality Pricing Starting at $1995.00 per month Get Price Alternative Product [TeamViewer ONE](https://www.softwareadvice.com/voip/teamviewer-profile/) 4.6 [(11629)](https://www.softwareadvice.com/voip/teamviewer-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.37Value for money - 4.30Customer support - 4.56Functionality Pricing Starting at $24.90 per month Get Price Alternative Product [Zoho Assist](https://www.softwareadvice.com/help-desk/zoho-assist-profile/) 4.7 [(1433)](https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.69Value for money - 4.62Customer support - 4.64Functionality Pricing Starting at ₹480.00 per month Get Price Alternative Product [AnyDesk](https://www.softwareadvice.com/remote-support/anydesk-profile/) 4.6 [(1787)](https://www.softwareadvice.com/remote-support/anydesk-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.52Value for money - 4.25Customer support - 4.50Functionality Pricing Starting at €22.90 per month Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24130)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [Supremo Remote Desktop](https://www.softwareadvice.com/help-desk/supremo-profile/) 4.7 [(447)](https://www.softwareadvice.com/help-desk/supremo-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.72Value for money - 4.64Customer support - 4.50Functionality Pricing Starting at $109.00 per year Get Price ## BeyondTrust Remote Support Pros and Cons We analyzed 2,010 verified reviews for BeyondTrust Remote Support to find out what actual users really think. Select to learn more Intuitive Interface And Workflow Users appreciate the intuitive design and straightforward setup, making it easy for both IT professionals and end users to navigate. The system has a low learning curve, runs smoothly on various devices, and simplifies remote support tasks without requiring extensive training. Secure And Flexible Remote Access BeyondTrust Remote Support lets IT teams securely access and control devices from anywhere, with features like session recording, credential management, and cross-platform compatibility. It helps reduce downtime, saves costs on travel, and boosts productivity by enabling quick troubleshooting and support for remote users. Efficient Technical Assistance Tools The platform streamlines customer support by allowing technicians to remotely view, control, and resolve user issues in real time. It supports collaboration, records interactions, and makes it easier for helpdesk teams to assist users, improving satisfaction and reducing the need for on-site visits. High Licensing And Subscription Costs Many users find BeyondTrust Remote Support expensive, especially for small businesses or teams. The licensing model requires purchasing full bundles, annual payments, and can be restrictive for organizations needing multiple users or basic features, making it hard to fit within tight budgets. Connection And Lag Issues Performance can be affected by slow or unstable internet connections, leading to lag, delayed responses, and occasional crashes. File transfers and remote sessions may be slow, and users sometimes experience dropped connections or delays during peak network usage. Complex Setup For End Users Some users report difficulties with onboarding, downloading, and running the software, especially for new or less technical users. Adding admins, transitioning between users, and initial setup can be confusing, causing bottlenecks and frustration for both IT staff and end users. ## BeyondTrust Remote Support Pricing and Plans Starting price: $1,995.00 per month Free Trial Free Version Basic $1,995.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## BeyondTrust Remote Support Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of BeyondTrust Remote Support Access Management Activity Tracking Annotations API Audit Trail Authentication Chat/Messaging Compliance Management Credential Management Customizable Branding File Sharing File Transfer Knowledge Base Management Least Privilege Password Management Real-Time Chat Remote Access/Control Remote Monitoring & Management Role-Based Permissions Screen Sharing Secure Data Storage Session Recording Session Transfer Surveys & Feedback Third-Party Integrations Ticket Management Troubleshooting Two-Factor Authentication Unattended Access User Management User Session Management ## BeyondTrust Remote Support Integrations Intelligent Service Management Integration rated undefined from -1 review Agiloft Integration rated undefined from -1 review JIRA Service Management Integration rated undefined from -1 review Autotask PSA Integration rated undefined from -1 review Freshservice Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review See all 13 integrations ## BeyondTrust Remote Support User Reviews Overall Rating 4.6 Ratings Breakdown 5 67% 4 27% 3 6% 2 1% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 4.4 Customer support 4.5 Functionality 4.5 CS Chris S. Verified reviewer Computer & Network Security 2-10 employees Used daily for more than 2 years Review source Reviewed October 2023 review 5 Previously 4 Ratings Breakdown 5 Ease of use Previously 4 5 Functionality Previously 4 Pros: easy to use for end user who are not tech savvy Cons: licensing can be pricey and need users within our team to log off Read More MN Marat N. Verified reviewer Information Technology and Services 2-10 employees Used daily for more than 2 years Review source Reviewed July 2021 BeyondTrust Remote Support review 5 Like I mentioned above we often use BeyondTrust Remote Support tool to resolve various types of issues of our customers. Some unique features of Remote Support tool make it irreplaceable for us. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: BeyondTrust Remote Support (formerly Bomgar) supports many end user environments - Android, BlackBerry, iOS, Linux, OS X, Windows, Windows Mobile. As I previously mentioned the Remote Support tool has some unique features I often use - you can avoid typing very complex password by using copy/paste function in Windows pre-logon screen, run the applications under SYSTEM account in remove CLI session, etc. Remote Support makes those features easy to use. The Remote Support from BeyondTrust has many other useful features and easy to use. BeyondTrust is our main remote support tool. Cons: Unfortunately the licensing cost (per representative) is still very high. Because of that we use the tool almost full working day and even more. Sometimes our team members has to wait for available remote support license. Reasons for choosing BeyondTrust Remote Support Main reasons of choosing Remote Support over other alternatives were: 1) unique features 2) product support 3) hardware-based implementation (not dependent on cloud services status) Read More AA Ashwin A. Verified reviewer Information Services 1001-5000 employees Used daily for more than 2 years Review source Reviewed July 2023 Good tool to remote in and for troubleshooting 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: \-Handy product.-Easy to use and options are very useful.-excellent connectivity. Cons: Nothing much to point in. Looks works well. Read More EA Elizabeth A. Verified reviewer Internet Self-Employed Used daily for less than 2 years Review source Reviewed March 2023 A must have tool for every remote worker 5 It really helps to solve problems very quickly. The knowledge base and the alert escalation is great in saving my valuable time Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Remote access control is great and i have been in love with it since i started using it. It integrates well with other applications Cons: Everything is great about it . No issues so far Reasons for choosing BeyondTrust Remote Support Knowledge base and ease of use. Reasons for switching to BeyondTrust Remote Support I find it better than Rescue in terms of workflow configuration Read More VR Verified Reviewer Retail 51-200 employees Used weekly for more than 2 years Review source Reviewed August 2022 Extensive feature set that just works 5 Since we have started using Remote Support 5 years ago our small team has been able to more proactively help our employee base as more and more have moved to remote roles. Ratings Breakdown 5 Ease of use 5 Value for money 5 Functionality Pros: Remote Support when it's needed has been the most impactful for our business. With under a minute set up time we can get on with our Windows and Mac users to review their software difficulties in real time. Cons: It would be nice if there was an even quicker workflow when working on macOS computers to pre-approve the Remote Support software in our environment. Reasons for choosing BeyondTrust Remote Support Security and ease of use in deploying with an MDM solution. Reasons for switching to BeyondTrust Remote Support TeamViewer was a consumer product, with not the best privacy and security history when we found Remote Support. Read More VR Verified Reviewer Research 2-10 employees Used weekly for less than 2 years Review source Reviewed June 2021 Remote support is one of the best remote desktop app 4 remote support solves issues and saves time for those who don't know how to solve a specific issue on their computer that leads u to connect with their computer and help them with a lot if issues they suffer from Ratings Breakdown 4 Ease of use 3 Value for money 4 Customer support 3 Functionality Pros: what i like most about remote support that It helps me to connect to my colleague's computers and solve for them many issues that they are faces in a few seconds it's one of the best remote software Cons: what i like least about remote support that it lags little when i get connecting to my colleagues's computer but not for long it's just for a few seconds then it returns nice and easy Reasons for switching to BeyondTrust Remote Support TeamViewer is getting old and i tried remote support and better from my opinion Read More MIGUEL M. Verified reviewer Industrial Automation 1001-5000 employees Used weekly for more than 2 years Review source Reviewed April 2020 Good and secure software for online remote support to other users. 5 Definitely doing online support in a secure way is important among many companies, specially that remote work is increasing. Ratings Breakdown 4 Ease of use 4 Functionality Pros: It is a light application, that offers a lot of functionality to do online remote support, including taking control over the other computer, transferring files, etc. Cons: It would be great if audio transmission was also possible, doing supports while using the audio computer would be a great addition (at least the version I was using did not have this functionality, maybe newer versions have it). Reasons for switching to BeyondTrust Remote Support There were some security concerns with Team viewer back in the day. Read More Jennifer H. Verified reviewer Marketing and Advertising 1001-5000 employees Used other for less than 6 months Review source Reviewed February 2021 Bomgar 5 My overall experience was great with it.i didn't have any issues while using this software. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We used this for a semester when I was in school for remote learning and it was very easy to get a hang of. I really liked it. It seemed very reliable to me and I liked it over a lot of other remote programmers. Cons: Cons from what I heard it was very pricey and some of the teachers reported security breaches which could of messed up all of all information we had in this software. That was a little scary. Reasons for choosing BeyondTrust Remote Support We heard great things about this software I had to drop out by my second semester unfortunately so I'm not sure which software they decided to go with. Read More VR Verified Reviewer Hospital & Health Care 201-500 employees Used daily for free trial Review source Reviewed March 2020 Great remote tool 5 I was amazing for what it was doing for us. I wished we would have kept it but it was not adopted so it is gone now. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 5 Functionality Pros: I like that one you have the agent on the machine and it is hooked to to the internet you can use the tool to remote on to the system at will. No user interaction is need as long as you have to correct access. Cons: I really did not run in to any issues in the short time we had the the remote tool. I have noting bad to say about it. Reasons for switching to BeyondTrust Remote Support We need something more focused on true remote assistance. We still have Zoho in house for ticketing system and other things. Read More VR Verified Reviewer Retail 10000+ employees Used monthly for less than 6 months Review source Reviewed May 2021 Amazing but Expensive 3 Providing remote support to clients and vendors when onsite access is unavailable. Ratings Breakdown 2 Ease of use 3 Value for money 2 Customer support 3 Functionality Pros: User friendly and easy to adapt to it. It has great features that allows you to do everything in one place. Two factor authentication and remote desk top support are great. Cons: Chat section lacking, difficult to configure and also time consuming, price is very high. Creating the remote session key can get a bit buggy, Reasons for switching to BeyondTrust Remote Support VNC was / is discontinued and had limited features. Read More Showing 1 - 10 of 2010 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/bomgar-profile/reviews/) ## BeyondTrust Remote Support Popular Comparisons [TeamViewer ONE vs BeyondTrust Remote Support](https://www.softwareadvice.com/help-desk/bomgar-profile/vs/teamviewer/)[Zoho Assist vs BeyondTrust Remote Support](https://www.softwareadvice.com/help-desk/bomgar-profile/vs/zoho-assist/)[AnyDesk vs BeyondTrust Remote Support](https://www.softwareadvice.com/remote-support/anydesk-profile/vs/bomgar/)[Slack vs BeyondTrust Remote Support](https://www.softwareadvice.com/help-desk/bomgar-profile/vs/slack/)[Supremo Remote Desktop vs BeyondTrust Remote Support](https://www.softwareadvice.com/help-desk/bomgar-profile/vs/supremo/)[RemotePC vs BeyondTrust Remote Support](https://www.softwareadvice.com/help-desk/bomgar-profile/vs/remotepc/)[ScreenConnect vs BeyondTrust Remote Support](https://www.softwareadvice.com/compare/127126-bomgar/vs/390169-ScreenConnect/)[Atera vs BeyondTrust Remote Support](https://www.softwareadvice.com/help-desk/atera-profile/vs/bomgar/)[NinjaOne vs BeyondTrust Remote Support](https://www.softwareadvice.com/help-desk/bomgar-profile/vs/ninjarmm/)[Splashtop vs BeyondTrust Remote Support](https://www.softwareadvice.com/help-desk/bomgar-profile/vs/splashtop/)[Admin By Request vs BeyondTrust Remote Support](https://www.softwareadvice.com/remote-support/admin-by-request-profile/vs/bomgar/)[Webex Suite vs BeyondTrust Remote Support](https://www.softwareadvice.com/help-desk/bomgar-profile/vs/webex/) [Compare All Alternatives](https://www.softwareadvice.com/help-desk/bomgar-profile/alternatives/) ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **17** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (735) Recently recommended **16** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **9** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times Stuck Between Options? 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