# BeyondTrust Remote Support vs osTicket - 2026 Comparison - Software Advice > BeyondTrust Remote Support vs osTicket - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/help-desk/bomgar-profile/vs/osticket --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / BeyondTrust Remote Support vs osTicket Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated May 21, 2026 # BeyondTrust Remote Support vs. osTicket: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated May 21, 2026 # BeyondTrust Remote Support vs. osTicket: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/help-desk/bomgar-profile/) [BeyondTrust Remote Support](https://www.softwareadvice.com/help-desk/bomgar-profile/) 4.6 [(2010)](https://www.softwareadvice.com/help-desk/bomgar-profile/reviews/) Starting Price $1995.00per month Free trial Free version Pros: - Ease of Use - Remote Support Cons: - Pricing - Performance and Speed Who uses BeyondTrust Remote Support Based on 2010 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (24%), Health & Medicine (12%) and Finance & Accounting (9%) - Top use cases: Remote Support (16%), Help Desk (9%) and Privileged Access Management (3%) 78% of users recommend this product [](https://www.softwareadvice.com/itsm/osticket-profile/) [osTicket](https://www.softwareadvice.com/itsm/osticket-profile/) 4.3 [(76)](https://www.softwareadvice.com/itsm/osticket-profile/reviews/) Starting Price $12.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses osTicket Based on 76 reviews - Top use case: Help Desk (37%) 71% of users recommend this product [](https://www.softwareadvice.com/help-desk/bomgar-profile/) BeyondTrust Remote Support 4.6 [(2010)](https://www.softwareadvice.com/help-desk/bomgar-profile/reviews/) [](https://www.softwareadvice.com/itsm/osticket-profile/) osTicket 4.3 [(76)](https://www.softwareadvice.com/itsm/osticket-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.6 Based on 2,010 reviews Ease of use 4.5 Value for money 4.4 Customer support 4.5 Functionality 4.5 4.3 Based on 76 reviews Ease of use 4.3 Value for money 4.7 Customer support 4.1 Functionality 4.3 ## User interface * * * ## Key features Features selected based on 2,086 reviews from Help Desk * * * Access Controls/Permissions 4.6 Automated Routing N/A Chat/Messaging 4.7 File Sharing 4.4 Macros/Templated Responses N/A Real-Time Notifications 4.6 Access Controls/Permissions N/A Automated Routing 4.3 Chat/Messaging N/A File Sharing N/A Macros/Templated Responses 4.3 Real-Time Notifications N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Intelligent Service ManagementNot enough reviews ](https://www.softwareadvice.com/change-management/cloud-service-management-profile/)[ AgiloftNot enough reviews ](https://www.softwareadvice.com/crm/agiloft-profile/)[ JIRA Service ManagementNot enough reviews ](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) ## Reviews * * * DN David N.IT Operations ManagerComputer Software, 201-500 employees "All the core functions work and it does provide a lot of extra useful tools for troubleshooting issues." Apr 24, 2026 DN David N.IT Operations ManagerComputer Software, 201-500 employees "It is a little on the more expensive side when compared to other vendors and the initial onboarding can be a little confusing." Apr 24, 2026 VR Verified ReviewerIT Assistant ManagerHealth, Wellness and Fitness, 201-500 employees "It also provides solid automation and email integration features that helped improve response times and overall support efficiency." May 20, 2026 KI Kir I.Network AdminComputer Networking, 11-50 employees "OS Ticket proved to have poor and outdated interface and functionality that we simply embarrassed to show to our clients." Jun 9, 2025 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [TeamViewer ONE vs BeyondTrust Remote Support](https://www.softwareadvice.com/help-desk/bomgar-profile/vs/teamviewer/)[Zoho Assist vs BeyondTrust Remote Support](https://www.softwareadvice.com/help-desk/bomgar-profile/vs/zoho-assist/)[Zendesk Suite vs osTicket](https://www.softwareadvice.com/compare/26892-Zendesk/vs/27500-osticket/)[Freshdesk vs osTicket](https://www.softwareadvice.com/crm/freshdesk-profile/vs/osticket/)