BeyondTrust Remote Support vs Wrike

RATING:

4.6

(2027)

BeyondTrust Remote Support has 2027 reviews and a rating of 4.59 / 5 stars vs Wrike which has 2588 reviews and a rating of 4.32 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (2027)
4.3 (2588)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
December 8, 2023
February 29, 2024
Pros/Cons
  • Pros

  • The integrated presentation mode has been a huge asset for customer training.
  • I liked the ease it gave to my job. The ability to screen share made customer experience very easy the software is extremely helpful.
  • Cons

  • The only negative is when you have a lag in internet it fails but that would not be a problem with the software as much as a general issue.
  • Sometimes when connectivity problems arise than very hard to get it done in time. On that time you are tired.
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  • Pros

  • Honestly, I love the color schemes. It makes it very easy to use because of bold colors.
  • It has a lot of integration options (e.g., create tasks from Outlook email -- which is quite nice).
  • Cons

  • What I really hated about Wrike is how user unfriendly it is.
  • The flexibility and customisation makes it a bit confusing to start with, and I also found that the initial set up we had was not optimal.
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Pricing Range
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$
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Product Demo
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Product Screenshot
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos