All BOSSDesk Reviews
1-25 of 110 Reviews
Sort by
Ryan
Verified reviewer
Construction, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
No programming knowledge No problem
My overall experience has been really good. I've always gotten the support I need when I've needed it in a very timely fashion.
PROSEase of deployment, ease of building out forms, setting up teams, custom routing etc. I like that most things are very easy to customize.
CONSWith the ease of use comes some restrictions. You're limited to just the options they give you. Since it's web based they can't really customize anything directly for you because it will impact all of their customers. I think reporting and some notification options could be improved as well.
Reason for choosing BOSSDesk
Cost and ease of deployment.
Reasons for switching to BOSSDesk
Was going to expire, was an onsite appliance to manage, very hard to configure and maintain.
Kyle
Construction, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
HOC IT review
It has been great. We have really tuned it well and it works great for our current environment. We use more and more features everyday as we get things setup and settled.
PROSIt's ticket management system. It has worked wonders for us. Both with helping us internally and externally with other vendors
CONSIts not always the best when reporting a PCs activity. Sometimes it won't catch that a computer is online and display current info
Ginger
Used free trial
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2017
Technology Specialist
It's a great product for inventory and work orders. I'm not really impressed about the reports or how the work orders print. I really like how it works with AD to pull in MS equipment.
John
Verified reviewer
Electrical/Electronic Manufacturing, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Great Customer Service
Overall I have been very satisfied with BOSS and would recommend it to other small to mid sized companies.
PROSBOSS has great customer service. Every time I have had an issue they resolve it quickly. Our account engineer also stays on top of informing us of updates and helps us implement them in very helpful and prompt ways.
CONSTheir latest product has a few issues to still work through. AD integrated login wasn't included in the first several releases and that prevented us from updating. Although AD integrated login is now a part of the product, the lack of that feature made it feel like they pushed this version before it was really ready.
LeDon
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Software Review
BOSSDesk is an overall great product it makes life easy with tracking my inventory, and making life easy creating and closing tickets.
PROSI love when I join a pc to the domain BOSS grabs that pc and its information like the serial, model, & etc
CONSWith the app rapid scan doesn't like regular barcodes its hard to scan them
Reason for choosing BOSSDesk
na
Anthony
Construction, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Customizable to Fit Your Needs
The BOSS Support team has always listened to our feedback and implemented changes that we suggest, or found an existing feature that met our needs.
CONSThe settings screen is a bit busy and it can be difficult to find certain configuration items.
Andy
Government Administration, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Good solid ticketing and asset management
Its been great. Support is responsive and since they are a smaller company they care about each client
PROSGood support and good for the cost ticketing system
CONSThat it requires a linux vm and a windows vm to run the on-premise deployment
Katherine
Verified reviewer
Construction, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2022
BossDesk is a good software for companies needing to manage their tickets
Really enjoy the ease of use and creation of service items and workflow routing. You can build workflows from a lot of different ticket attributes which allows for lots of customization in specific ticket routing.
CONSDuring our business processes moving more towards ITIL guidelines, there wasn't a lot of ways for us to move our processes into more ITIL frameworks.
Ron
Information Technology and Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Keep your Help Desk in Order
Great team that is easy to contact.
PROSTicketing system helps keep our chaos under control.
CONSNothing. Any issues were quickly addressed and resolved.
Reasons for switching to BOSSDesk
Ease of use. Full setup support
Jordan
Financial Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
BossDesk Ticketing system
I like it's simple to use interface, it does not have clunky features that are difficult to use and makes the use easy for those putting in tickets.
CONSSome features are missing, but not much of a con because they open a ticket with development to create it.
Debbi
Government Administration, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Latest Version Soars!
BOSS is essential to helping our department work with customers and keep track of inventory and issues. With the latest update, a necessary but not efficient experience has become very speedy and we can flip through tickets and searches with ease
PROSHelpdesk ticket management allows us to assign and track individual and project tickets with ease Asset management and inventory help us to easily keep track of our inventory for ticket and audit purposes The latest version speeds the whole thing up so much more
CONSOlder version was slow and flipping between pages took a long time
Allan
Higher Education, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Awesome product and support staff.
We use this awesome product to manage our IT support processes to support all our employee needs.
PROSBOSS is comprehensive and suits our environment. We like it so much I wish our organization could use some of the features to replace functions but we are prohibited and must use our in house products. Support staff and development teams are very interactive and eager to and constantly improving the product.
CONSNothing. I'm all in on this one. It is so diverse I don't think we will every utilize it all but who knows.
bryan
Airlines/Aviation, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Long time BOSS user
I have been a BOSS user since the only product was DAIGwin. I have used the BOSS software at several locations and on several jobs. Each time I can honestly say that when an idea was presented from the user community, BOSS listened ad tried to implement the changes necessary to keep their software evolving.
PROSWe implemented the helpdesk software several years ago. it has always been user friendly and the changes that have been made along the way have helped our organization.
CONSI am not sure that I have anything that I like least.
Jeff
Government Administration, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
BOSS Support Central
We began evaluating service desk solutions early in 2015. We reviewed options that were both on-premise and cloud-based, systems designed for large organizations and small ones, web-based vs. Windows, different levels of automation and reporting, and much more. In the end, BOSS Solutions was the clear winner for us. As we progressed with our testing, their development team worked very closely with our staff to further customize the product for us and our unique needs. Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price. We have been using Support Central for almost 1 year and are very pleased. I can highly recommend them as a top-notch service desk solution provider.
PROSVery flexible. Easy to use interface. Scalable. BOSS worked with us to customize it for our needs.
CONSWe had to create a few reports on our own, but that will be true with any system.
Michael
Hospital & Health Care, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Great software and outstanding customer support
The support team made our initial implementation a breeze. They're amazingly fast to get back to us if we encounter any issues. They're very professional and they always help us figure out solutions to anything we may throw at them.
PROSIt's very easy to use and we can customize it to meed our daily needs
CONSDocumentation could be a little better but they're working on it. They've also been releasing some helpful videos.
Reasons for switching to BOSSDesk
Our old helpdesk software was lacking a lot of basic functionality due to it's age and lack of development
Junior
Government Relations, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Products Capabilities
Make it easy for users to report their issues and no excuses from Helpdesk Support team because ticket can update anytime, anywhere .
PROSThere are few features that I like, taking the possibility where I can customize most of the input in Service Catalogue by adding or removing and also the assets management tool which is very helpful for pulling reports.
CONSNot keeping customer update up coming features.
Mary
Information Technology and Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2017
BOSS Solutions Review
I enjoy working in BOSS as an end user and as an admin. I use BOSS to keep up with my school's inventory and with our technical trouble tickets. BOSS helps keep us organized and efficient. I do wish the BOSS conferences weren't so expensive.
PROSThe ease of use and the helpdesk support people are always willing to help.
CONSI am not a fan of the mobile app. It could be because I don't use it as often.
Randy
Information Technology and Services, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
BOSSDesk is an intuitive and reliable Help Desk Ticketing tool.
Some of the most impactful features are the Incident Management tools and Email Settings.
CONSMy team is very happy and pleased with this software! We have no complaints. It's very useful as it helps us provide instant support to our users.
Rick
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2015
It's the backbone for many of our service departments
BOSS Solutions Support Central has proven to be a flexible and reliable asset for many of our service departments throughout Forsyth County. It's the primary means for all county employees to request assistance with computer and communications related issues. Our GIS department uses Support Central for every service request it receives and it's employees use the timesheet feature to track their time on each service request. Our Communications department uses Support Central to service the projectors in our meeting rooms. Our Sheriff's Office uses Support Central for all of their internal service requests for equipment, radios and department-specific software issues. Our Parks & Rec department is considering using Support Central for internal service requests as well as integrating this into a web-based service for our citizens to report service requests for park facilities. We've been a BOSS Solutions customer since 2007. Our positive experience with the application, the customer service and the company as a whole gives us the confidence to roll Support Central out to other departments as an integral part of their plan to provide effective and efficient services to the organization.
Vendor Response
Thank you Rick for your positive review and feedback of the BOSS Support Central product. We are glad that the product continues to bring such great benefit to Forsyth County and your feedback helps us to continue to improve the product for all of our customers.
Replied May 2016
Ginger
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
Very good, great support
The product is very user-friendly and creates the tickets and accountability we need. We love the email to ticket functionality.
CONSMobility, but you are in the process of upgrading the specs we need. Assets scanning bar codes will be better too.
John
Hospital & Health Care, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2017
BOSSDesk continues to amaze
The BOSSDesk offering has been great. My staff made the change quickly and easily to the solution. BOSS Solutions has been excellent to work with regarding issues we ran across as well as listened regarding feature requests or other questions we had. I am very excited about where this product will go as it matures.
PROSThe ease of use for technicians. Very flexible in creating workflow like processes. Additional functionality continues to be added. The integration with service requests with standard tickets and the ability to define your own forms.
CONSreporting is still very basic and limiting and needs some serious work. Some functions are a bit complicated when it comes to defining approvals or routing rules and limited in what you can route on such as limited routing on extended statuses. Integration with AD is nice, but needs to be expanded to use more of the attributes vs. having to manually enter when the data is already available to pull.
Dillon
Government Administration, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed June 2020
Well equiped for the price
very good features out of the box for the price
CONSa little bit of a learning curve at first figuring out where things are to customize
Ronnesha
Government Relations, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Nice service
When used correctly trends can be tracked.
CONSNot sure at this time. Maybe more user friendly
Arvind
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2021
Reporting vise segregate an noticication
Reporting wise it's best, more notification getting's.
CONSThe android app should need to more user-friendly and file selection.
Reason for choosing BOSSDesk
the product is nice and several features also user-friendly.
Beth
Government Administration, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2018
Boss Desk is the Boss for our shop
Boss Desk forces us to revisit our processes and policies to ensure they follow ITIL and make us do a better job of process flows and efficiency identification.
PROSIt is an easy way to implement ITIL principles. The agency is open to making adjustments to the product based on feedback from customers.
CONSI don't always know what the status of adjustments from feedback may be and when something may be implemented.