All BOSSDesk Reviews

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User Profile

Ryan

Verified reviewer

Construction, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2020

No programming knowledge No problem

My overall experience has been really good. I've always gotten the support I need when I've needed it in a very timely fashion.

PROS

Ease of deployment, ease of building out forms, setting up teams, custom routing etc. I like that most things are very easy to customize.

CONS

With the ease of use comes some restrictions. You're limited to just the options they give you. Since it's web based they can't really customize anything directly for you because it will impact all of their customers. I think reporting and some notification options could be improved as well.

Reason for choosing BOSSDesk

Cost and ease of deployment.

Reasons for switching to BOSSDesk

Was going to expire, was an onsite appliance to manage, very hard to configure and maintain.

Kyle

Construction, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2023

HOC IT review

It has been great. We have really tuned it well and it works great for our current environment. We use more and more features everyday as we get things setup and settled.

PROS

It's ticket management system. It has worked wonders for us. Both with helping us internally and externally with other vendors

CONS

Its not always the best when reporting a PCs activity. Sometimes it won't catch that a computer is online and display current info

Ginger

Used free trial

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2017

Technology Specialist

It's a great product for inventory and work orders. I'm not really impressed about the reports or how the work orders print. I really like how it works with AD to pull in MS equipment.

User Profile

John

Verified reviewer

Electrical/Electronic Manufacturing, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

Great Customer Service

Overall I have been very satisfied with BOSS and would recommend it to other small to mid sized companies.

PROS

BOSS has great customer service. Every time I have had an issue they resolve it quickly. Our account engineer also stays on top of informing us of updates and helps us implement them in very helpful and prompt ways.

CONS

Their latest product has a few issues to still work through. AD integrated login wasn't included in the first several releases and that prevented us from updating. Although AD integrated login is now a part of the product, the lack of that feature made it feel like they pushed this version before it was really ready.

LeDon

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Software Review

BOSSDesk is an overall great product it makes life easy with tracking my inventory, and making life easy creating and closing tickets.

PROS

I love when I join a pc to the domain BOSS grabs that pc and its information like the serial, model, & etc

CONS

With the app rapid scan doesn't like regular barcodes its hard to scan them

Reason for choosing BOSSDesk

na

Anthony

Construction, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2023

Customizable to Fit Your Needs

PROS

The BOSS Support team has always listened to our feedback and implemented changes that we suggest, or found an existing feature that met our needs.

CONS

The settings screen is a bit busy and it can be difficult to find certain configuration items.

Andy

Government Administration, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

Good solid ticketing and asset management

Its been great. Support is responsive and since they are a smaller company they care about each client

PROS

Good support and good for the cost ticketing system

CONS

That it requires a linux vm and a windows vm to run the on-premise deployment

User Profile

Katherine

Verified reviewer

Construction, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2022

BossDesk is a good software for companies needing to manage their tickets

PROS

Really enjoy the ease of use and creation of service items and workflow routing. You can build workflows from a lot of different ticket attributes which allows for lots of customization in specific ticket routing.

CONS

During our business processes moving more towards ITIL guidelines, there wasn't a lot of ways for us to move our processes into more ITIL frameworks.

Ron

Information Technology and Services, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Keep your Help Desk in Order

Great team that is easy to contact.

PROS

Ticketing system helps keep our chaos under control.

CONS

Nothing. Any issues were quickly addressed and resolved.

Reasons for switching to BOSSDesk

Ease of use. Full setup support

Jordan

Financial Services, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2023

BossDesk Ticketing system

PROS

I like it's simple to use interface, it does not have clunky features that are difficult to use and makes the use easy for those putting in tickets.

CONS

Some features are missing, but not much of a con because they open a ticket with development to create it.

Debbi

Government Administration, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

Latest Version Soars!

BOSS is essential to helping our department work with customers and keep track of inventory and issues. With the latest update, a necessary but not efficient experience has become very speedy and we can flip through tickets and searches with ease

PROS

Helpdesk ticket management allows us to assign and track individual and project tickets with ease Asset management and inventory help us to easily keep track of our inventory for ticket and audit purposes The latest version speeds the whole thing up so much more

CONS

Older version was slow and flipping between pages took a long time

Allan

Higher Education, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

Awesome product and support staff.

We use this awesome product to manage our IT support processes to support all our employee needs.

PROS

BOSS is comprehensive and suits our environment. We like it so much I wish our organization could use some of the features to replace functions but we are prohibited and must use our in house products. Support staff and development teams are very interactive and eager to and constantly improving the product.

CONS

Nothing. I'm all in on this one. It is so diverse I don't think we will every utilize it all but who knows.

bryan

Airlines/Aviation, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Long time BOSS user

I have been a BOSS user since the only product was DAIGwin. I have used the BOSS software at several locations and on several jobs. Each time I can honestly say that when an idea was presented from the user community, BOSS listened ad tried to implement the changes necessary to keep their software evolving.

PROS

We implemented the helpdesk software several years ago. it has always been user friendly and the changes that have been made along the way have helped our organization.

CONS

I am not sure that I have anything that I like least.

Jeff

Government Administration, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

BOSS Support Central

We began evaluating service desk solutions early in 2015. We reviewed options that were both on-premise and cloud-based, systems designed for large organizations and small ones, web-based vs. Windows, different levels of automation and reporting, and much more. In the end, BOSS Solutions was the clear winner for us. As we progressed with our testing, their development team worked very closely with our staff to further customize the product for us and our unique needs. Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price. We have been using Support Central for almost 1 year and are very pleased. I can highly recommend them as a top-notch service desk solution provider.

PROS

Very flexible. Easy to use interface. Scalable. BOSS worked with us to customize it for our needs.

CONS

We had to create a few reports on our own, but that will be true with any system.

Michael

Hospital & Health Care, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Great software and outstanding customer support

The support team made our initial implementation a breeze. They're amazingly fast to get back to us if we encounter any issues. They're very professional and they always help us figure out solutions to anything we may throw at them.

PROS

It's very easy to use and we can customize it to meed our daily needs

CONS

Documentation could be a little better but they're working on it. They've also been releasing some helpful videos.

Reasons for switching to BOSSDesk

Our old helpdesk software was lacking a lot of basic functionality due to it's age and lack of development

Junior

Government Relations, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Products Capabilities

Make it easy for users to report their issues and no excuses from Helpdesk Support team because ticket can update anytime, anywhere .

PROS

There are few features that I like, taking the possibility where I can customize most of the input in Service Catalogue by adding or removing and also the assets management tool which is very helpful for pulling reports.

CONS

Not keeping customer update up coming features.

Mary

Information Technology and Services, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2017

BOSS Solutions Review

I enjoy working in BOSS as an end user and as an admin. I use BOSS to keep up with my school's inventory and with our technical trouble tickets. BOSS helps keep us organized and efficient. I do wish the BOSS conferences weren't so expensive.

PROS

The ease of use and the helpdesk support people are always willing to help.

CONS

I am not a fan of the mobile app. It could be because I don't use it as often.

Randy

Information Technology and Services, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

BOSSDesk is an intuitive and reliable Help Desk Ticketing tool.

PROS

Some of the most impactful features are the Incident Management tools and Email Settings.

CONS

My team is very happy and pleased with this software! We have no complaints. It's very useful as it helps us provide instant support to our users.

Rick

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed October 2015

It's the backbone for many of our service departments

BOSS Solutions Support Central has proven to be a flexible and reliable asset for many of our service departments throughout Forsyth County. It's the primary means for all county employees to request assistance with computer and communications related issues. Our GIS department uses Support Central for every service request it receives and it's employees use the timesheet feature to track their time on each service request. Our Communications department uses Support Central to service the projectors in our meeting rooms. Our Sheriff's Office uses Support Central for all of their internal service requests for equipment, radios and department-specific software issues. Our Parks & Rec department is considering using Support Central for internal service requests as well as integrating this into a web-based service for our citizens to report service requests for park facilities. We've been a BOSS Solutions customer since 2007. Our positive experience with the application, the customer service and the company as a whole gives us the confidence to roll Support Central out to other departments as an integral part of their plan to provide effective and efficient services to the organization.

Vendor Response

Thank you Rick for your positive review and feedback of the BOSS Support Central product. We are glad that the product continues to bring such great benefit to Forsyth County and your feedback helps us to continue to improve the product for all of our customers.

Replied May 2016

Ginger

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2017

Very good, great support

PROS

The product is very user-friendly and creates the tickets and accountability we need. We love the email to ticket functionality.

CONS

Mobility, but you are in the process of upgrading the specs we need. Assets scanning bar codes will be better too.

John

Hospital & Health Care, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2017

BOSSDesk continues to amaze

The BOSSDesk offering has been great. My staff made the change quickly and easily to the solution. BOSS Solutions has been excellent to work with regarding issues we ran across as well as listened regarding feature requests or other questions we had. I am very excited about where this product will go as it matures.

PROS

The ease of use for technicians. Very flexible in creating workflow like processes. Additional functionality continues to be added. The integration with service requests with standard tickets and the ability to define your own forms.

CONS

reporting is still very basic and limiting and needs some serious work. Some functions are a bit complicated when it comes to defining approvals or routing rules and limited in what you can route on such as limited routing on extended statuses. Integration with AD is nice, but needs to be expanded to use more of the attributes vs. having to manually enter when the data is already available to pull.

Dillon

Government Administration, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed June 2020

Well equiped for the price

PROS

very good features out of the box for the price

CONS

a little bit of a learning curve at first figuring out where things are to customize

Ronnesha

Government Relations, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Nice service

PROS

When used correctly trends can be tracked.

CONS

Not sure at this time. Maybe more user friendly

Arvind

Information Technology and Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2021

Reporting vise segregate an noticication

PROS

Reporting wise it's best, more notification getting's.

CONS

The android app should need to more user-friendly and file selection.

Reason for choosing BOSSDesk

the product is nice and several features also user-friendly.

Beth

Government Administration, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed December 2018

Boss Desk is the Boss for our shop

Boss Desk forces us to revisit our processes and policies to ensure they follow ITIL and make us do a better job of process flows and efficiency identification.

PROS

It is an easy way to implement ITIL principles. The agency is open to making adjustments to the product based on feedback from customers.

CONS

I don't always know what the status of adjustments from feedback may be and when something may be implemented.

Showing 1 - 25 of 110 Reviews