All BOSSDesk Reviews
1-25 of 110 Reviews
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John
Verified reviewer
Electrical/Electronic Manufacturing, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Great Customer Service
Overall I have been very satisfied with BOSS and would recommend it to other small to mid sized companies.
PROSBOSS has great customer service. Every time I have had an issue they resolve it quickly. Our account engineer also stays on top of informing us of updates and helps us implement them in very helpful and prompt ways.
CONSTheir latest product has a few issues to still work through. AD integrated login wasn't included in the first several releases and that prevented us from updating. Although AD integrated login is now a part of the product, the lack of that feature made it feel like they pushed this version before it was really ready.
Kurt
Government Administration, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Best Help Desk software we've ever used
Overall experience has been very good. We've been able to customize and implement custom ticketing queues in several different areas of our organization, including Fleet Services, Building Maintenance, and Communications with more to come. A very positive experience.
PROSThe installation experience was easy, set up was intuitive, and they continue to make improvements with every iteration.
CONSReporting is a bit more limited than I'd like, but their support has been fantastic in assisting with generating custom one-off reports to fit our needs.
Ginger
Used free trial
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2017
Technology Specialist
It's a great product for inventory and work orders. I'm not really impressed about the reports or how the work orders print. I really like how it works with AD to pull in MS equipment.
Anthony
Construction, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Customizable to Fit Your Needs
The BOSS Support team has always listened to our feedback and implemented changes that we suggest, or found an existing feature that met our needs.
CONSThe settings screen is a bit busy and it can be difficult to find certain configuration items.
Adam
Medical Devices, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Great Solution for your business!
Was extremely easy to implement and set up. Training and the migration process was simple and took no time to adapt. Boss support responds very fast and handles your problem(s) professionally and quickly. From an administrative standpoint, ticket tracking and handling cannot get any easier.
CONSWould like the ability for the end user to have the option to close out the ticket themselves once the problem is solved/fixed.
Nathaniel
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Support Needs
This application is very intuitive and very customizable.
CONSThe Role options, but those are currently being worked on to increase the flexibility in that feature.
Reasons for switching to BOSSDesk
Cost and operability.
Ronald
Government Administration, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
outstanding price for Service Desk solution
The product has been in our portfolio for approximately 10 years and I would not change it out for another solution.
PROSThe portability and mobility of the platform are outstanding. The tools are integrated seamlessly. Each module is highly functional and makes service ticket resolution simple. Seasoned staff and new staff rarely struggle with the software. We have integrated the tool with many unconventional software applications and we allow outside vendors to interact with the platform as well.
CONSWe have very few issues with the product. It works as intended and the solution and they adds functionality often.
Kyle
Construction, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
HOC IT review
It has been great. We have really tuned it well and it works great for our current environment. We use more and more features everyday as we get things setup and settled.
PROSIt's ticket management system. It has worked wonders for us. Both with helping us internally and externally with other vendors
CONSIts not always the best when reporting a PCs activity. Sometimes it won't catch that a computer is online and display current info
Katherine
Verified reviewer
Construction, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2022
BossDesk is a good software for companies needing to manage their tickets
Really enjoy the ease of use and creation of service items and workflow routing. You can build workflows from a lot of different ticket attributes which allows for lots of customization in specific ticket routing.
CONSDuring our business processes moving more towards ITIL guidelines, there wasn't a lot of ways for us to move our processes into more ITIL frameworks.
Jordan
Financial Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
BossDesk Ticketing system
I like it's simple to use interface, it does not have clunky features that are difficult to use and makes the use easy for those putting in tickets.
CONSSome features are missing, but not much of a con because they open a ticket with development to create it.
Maria
Construction, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
BOSSDesk Review
We have had nothing but a very good experience with BOSSDesk. Easy to navigate, easy to manage, and if need help from BOSS they have a very fast responsive team who are very friendly and knowledgeable.
PROSBOSSDESK is easy to utilize not just for administrators for our end users as well. It also provides reports to identify areas of improvement throughout our company.
CONSProviding more reports automatically after we set them up would be a time saver but depends on the product your company has. We are in the process of updating.
Jessie
Government Administration, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Boss Desk
From the time we started till now the company has been great to work with. I have even had the [SENSITIVE CONTENT] of the company reach out to me and ask how they were doing. They are very open to hearing from the customer and treat you like family.
PROSBossdesk has helped us keep better track of our ticket system and other items. They are always evolving and are open to end user input.
CONSThe only thing I can say that I don't like is that it is not free. But really the product is great.
Rick
Government Administration, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2017
BOSS Solutions has been our partner for 10 years
We have been partnering with BOSS Solutions since 2007 when they introduced DiagWin. It's been one of the most successful decisions we've made. Our positive experiences have encouraged us to extend this application into other county departments, and we've never regretted that decision. BOSS Solutions has offered their knowledge and experience to discuss options and to guide us on how to use their applications most effectively.
PROSSuperior customer service along with a solid, well-supported application
CONSThey need to improve their communication of new features and functions.
Ron
Information Technology and Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Keep your Help Desk in Order
Great team that is easy to contact.
PROSTicketing system helps keep our chaos under control.
CONSNothing. Any issues were quickly addressed and resolved.
Reasons for switching to BOSSDesk
Ease of use. Full setup support
Michael
Hospital & Health Care, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Great software and outstanding customer support
The support team made our initial implementation a breeze. They're amazingly fast to get back to us if we encounter any issues. They're very professional and they always help us figure out solutions to anything we may throw at them.
PROSIt's very easy to use and we can customize it to meed our daily needs
CONSDocumentation could be a little better but they're working on it. They've also been releasing some helpful videos.
Reasons for switching to BOSSDesk
Our old helpdesk software was lacking a lot of basic functionality due to it's age and lack of development
Junior
Government Relations, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Products Capabilities
Make it easy for users to report their issues and no excuses from Helpdesk Support team because ticket can update anytime, anywhere .
PROSThere are few features that I like, taking the possibility where I can customize most of the input in Service Catalogue by adding or removing and also the assets management tool which is very helpful for pulling reports.
CONSNot keeping customer update up coming features.
Mary
Information Technology and Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2017
BOSS Solutions Review
I enjoy working in BOSS as an end user and as an admin. I use BOSS to keep up with my school's inventory and with our technical trouble tickets. BOSS helps keep us organized and efficient. I do wish the BOSS conferences weren't so expensive.
PROSThe ease of use and the helpdesk support people are always willing to help.
CONSI am not a fan of the mobile app. It could be because I don't use it as often.
Randy
Information Technology and Services, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
BOSSDesk is an intuitive and reliable Help Desk Ticketing tool.
Some of the most impactful features are the Incident Management tools and Email Settings.
CONSMy team is very happy and pleased with this software! We have no complaints. It's very useful as it helps us provide instant support to our users.
Rick
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2015
It's the backbone for many of our service departments
BOSS Solutions Support Central has proven to be a flexible and reliable asset for many of our service departments throughout Forsyth County. It's the primary means for all county employees to request assistance with computer and communications related issues. Our GIS department uses Support Central for every service request it receives and it's employees use the timesheet feature to track their time on each service request. Our Communications department uses Support Central to service the projectors in our meeting rooms. Our Sheriff's Office uses Support Central for all of their internal service requests for equipment, radios and department-specific software issues. Our Parks & Rec department is considering using Support Central for internal service requests as well as integrating this into a web-based service for our citizens to report service requests for park facilities. We've been a BOSS Solutions customer since 2007. Our positive experience with the application, the customer service and the company as a whole gives us the confidence to roll Support Central out to other departments as an integral part of their plan to provide effective and efficient services to the organization.
Vendor Response
Thank you Rick for your positive review and feedback of the BOSS Support Central product. We are glad that the product continues to bring such great benefit to Forsyth County and your feedback helps us to continue to improve the product for all of our customers.
Replied May 2016
Ginger
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
Very good, great support
The product is very user-friendly and creates the tickets and accountability we need. We love the email to ticket functionality.
CONSMobility, but you are in the process of upgrading the specs we need. Assets scanning bar codes will be better too.
John
Hospital & Health Care, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2017
BOSSDesk continues to amaze
The BOSSDesk offering has been great. My staff made the change quickly and easily to the solution. BOSS Solutions has been excellent to work with regarding issues we ran across as well as listened regarding feature requests or other questions we had. I am very excited about where this product will go as it matures.
PROSThe ease of use for technicians. Very flexible in creating workflow like processes. Additional functionality continues to be added. The integration with service requests with standard tickets and the ability to define your own forms.
CONSreporting is still very basic and limiting and needs some serious work. Some functions are a bit complicated when it comes to defining approvals or routing rules and limited in what you can route on such as limited routing on extended statuses. Integration with AD is nice, but needs to be expanded to use more of the attributes vs. having to manually enter when the data is already available to pull.
Dillon
Government Administration, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed June 2020
Well equiped for the price
very good features out of the box for the price
CONSa little bit of a learning curve at first figuring out where things are to customize
Ronnesha
Government Relations, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Nice service
When used correctly trends can be tracked.
CONSNot sure at this time. Maybe more user friendly
Arvind
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2021
Reporting vise segregate an noticication
Reporting wise it's best, more notification getting's.
CONSThe android app should need to more user-friendly and file selection.
Reason for choosing BOSSDesk
the product is nice and several features also user-friendly.
Beth
Government Administration, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2018
Boss Desk is the Boss for our shop
Boss Desk forces us to revisit our processes and policies to ensure they follow ITIL and make us do a better job of process flows and efficiency identification.
PROSIt is an easy way to implement ITIL principles. The agency is open to making adjustments to the product based on feedback from customers.
CONSI don't always know what the status of adjustments from feedback may be and when something may be implemented.