BOSSDesk
About BOSSDesk
Awards and Recognition
BOSSDesk Pricing
Essential version costs $ 19 per agent / per month / billed yearly Professional version costs $ 39 per agent / per month / billed yearly Enterprise version costs $ 69 per agent / per month / billed yearly
Starting price:
$19.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for BOSSDesk
1 - 5 of 110 Reviews
John
Verified reviewer
Electrical/Electronic Manufacturing, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Great Customer Service
Overall I have been very satisfied with BOSS and would recommend it to other small to mid sized companies.
PROSBOSS has great customer service. Every time I have had an issue they resolve it quickly. Our account engineer also stays on top of informing us of updates and helps us implement them in very helpful and prompt ways.
CONSTheir latest product has a few issues to still work through. AD integrated login wasn't included in the first several releases and that prevented us from updating. Although AD integrated login is now a part of the product, the lack of that feature made it feel like they pushed this version before it was really ready.
Kurt
Government Administration, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Best Help Desk software we've ever used
Overall experience has been very good. We've been able to customize and implement custom ticketing queues in several different areas of our organization, including Fleet Services, Building Maintenance, and Communications with more to come. A very positive experience.
PROSThe installation experience was easy, set up was intuitive, and they continue to make improvements with every iteration.
CONSReporting is a bit more limited than I'd like, but their support has been fantastic in assisting with generating custom one-off reports to fit our needs.
Ginger
Used free trial
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2017
Technology Specialist
It's a great product for inventory and work orders. I'm not really impressed about the reports or how the work orders print. I really like how it works with AD to pull in MS equipment.
Anthony
Construction, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Customizable to Fit Your Needs
The BOSS Support team has always listened to our feedback and implemented changes that we suggest, or found an existing feature that met our needs.
CONSThe settings screen is a bit busy and it can be difficult to find certain configuration items.
Adam
Medical Devices, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Great Solution for your business!
Was extremely easy to implement and set up. Training and the migration process was simple and took no time to adapt. Boss support responds very fast and handles your problem(s) professionally and quickly. From an administrative standpoint, ticket tracking and handling cannot get any easier.
CONSWould like the ability for the end user to have the option to close out the ticket themselves once the problem is solved/fixed.