BOSSDesk vs Summit

RATING:

4.6

(110)

BOSSDesk has 110 reviews and a rating of 4.62 / 5 stars vs Summit which has 25 reviews and a rating of 4.44 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (110)
4.4 (25)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
4 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
January 22, 2024
December 14, 2022
Pros/Cons
  • Pros

  • We also can have a piece of IT equipment email a ticket into Boss when there is an outage. There are a lot of little integrations like these two examples that extend the usefulness of the application.
  • Very good features out of the box for the price.
  • Cons

  • All Current system cons (current system on its way out in months though): the need to know SQL; system lags.
  • You're limited to just the options they give you. Since it's web based they can't really customize anything directly for you because it will impact all of their customers.
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  • Pros

  • Completeness of solution, flexibility and ease of use - vision for the product by SummitAI.
  • I like the overall design of this software and some features are really good like workflow and ticket routing and the orchestration things.
  • Cons

  • Configuration management module still needs some work done, could be in forthcoming releases. Not having Customizing / renaming field option is highly missed.
  • I felt bit tricky to understand the commands but now I can explain all to my workers.
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Pricing Range
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$
$
$
$
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Product Demo
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

N/A
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7 Recommendations
4 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos