bpm'online Service is a help desk application suitable for large companies in a variety of industries. Key features include contact management and communication tools, case management, knowledge management, synchronization tools and a system designer. Cloud-based and on-premise deployments are available.
Users can create a single database containing contact data, service history, social media profiles, corporate relationship structures and interaction history. Users can track tasks, calls, messages and client cases. Segment customers by industry, revenue, service level, customer preferences and other parameters.
A database of services allows users to list and organize available services for clients. Other features include tools to help users manage service level, configuration, problems, requests and complaints, changes and releases, integrations and knowledge bases.
Support is offered via email. Pricing is per user per month.