# C2 Software Reviews, Demo & Pricing - 2026 > Review of C2 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/c2-atom-profile --- [Home](https://www.softwareadvice.com/) / [Time Tracking Software](https://www.softwareadvice.com/project-management/time-tracking-comparison/) / C2 Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/c2-atom-profile/reviews/) # C2 2026: Benefits, Features & Pricing Wondering if C2 is right for your organization? Our Time Tracking Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview C2 4.3 [(14)](https://www.softwareadvice.com/help-desk/c2-atom-profile/reviews/) Pricing Starting at $53.00 per month ### About C2 Organizations today rely on service teams to support a wide range of internal operations, from IT support and onboarding to facilities requests and procurement processes. Yet many teams still manage these services through disconnected tools, email threads, or spreadsheets. C2 provides a centralized platform that helps organizations structure and automate these processes. The C2 platform enables teams to manage service requests, track assets, automate workflows, and gain visibility across their operations through a single system. With C2 for ITSM and enterprise service management, employees can submit requests through an intuitive self-service portal while service teams manage tickets, approvals, and workflows behind the scenes. This approach reduces manual coordination and helps organizations deliver faster, more consistent services. The platform supports core service management capabilities including ticket management, service catalogs, workflow automation, knowledge management, and asset tracking. These tools help organizations standardize processes while remaining flexible enough to adapt to different departmental needs. Automation plays an important role within C2. Using a... visual workflow designer, teams can create processes that include approvals, conditions, notifications, and automated actions. This allows organizations to reduce repetitive tasks and ensure that requests follow consistent procedures. C2 also includes configuration management capabilities through its CMDB. Teams can map relationships between assets, systems, and services, allowing them to better understand infrastructure dependencies and improve troubleshooting and change management. Because the C2 platform is designed for enterprise service management, organizations can extend service workflows beyond IT. HR teams can manage onboarding requests, facilities teams can handle maintenance processes, and finance teams can manage approvals using the same structured system. Dashboards and reporting tools help teams monitor service performance, track operational metrics, and identify opportunities for improvement. By combining service management, automation, and infrastructure visibility, C2 helps organizations create a more structured and efficient approach to internal services. Wondering if C2 is right for your organization? Our Time Tracking Software selection experts can help you in 15 minutes or less. ## C2 User Interface ## Popular C2 Alternatives Main Product C2 4.3 [(14)](https://www.softwareadvice.com/help-desk/c2-atom-profile/reviews/) Ratings Breakdown - 4.29Ease of use - 4.25Value for money - 4.43Customer support - 4.0Functionality Pricing Starting at $53.00 per month Get Price Alternative Product [Vivantio](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) 4.3 [(178)](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 4.26Value for money - 4.40Customer support - 4.20Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(995)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) 4.5 [(770)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.31Value for money - 4.29Customer support - 4.46Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) 4.4 [(232)](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/) Ratings Breakdown - 4.27Ease of use - 4.31Value for money - 4.20Customer support - 4.39Functionality Pricing Starting at $16.00 per month Get Price ## C2 Pricing and Plans Starting price: $53.00 per month Free Trial Free Version Licences $53.00 per user, per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## C2 Features - Popular features found in Time Tracking Activity Tracking Alerts/Notifications Automatic Time Capture Billable & Non-Billable Hours Clock In/Out Employee Database Employee Scheduling Overtime Calculation Project Time Tracking Real-Time Updates Task Management Third-Party Integrations - More features of C2 Accounting Integration Active Directory Integration Activity Dashboard Alerts/Escalation Analytics API Approval Process Control Approval Workflow Asset Lifecycle Management Asset Tracking Assignment Management Audit Management Audit Trail Automated Routing Autoresponders Availability Management Business Process Automation Calendar Management Call Center Management Capacity Management Catalog Management Categorization/Grouping Change Management Chat/Messaging Client Portal CMDB Collaboration Tools Commenting/Notes Communication Management Compliance Management Compliance Tracking Configurable Workflow Configuration Automation Configuration Management Confirmations/Reminders Content Management Contract/License Management CRM Customer Database Customer Data Management Customer History Customer Portal Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Dashboard Creation Data Import/Export Data Visualization Deadline Management Decision Support Disaster Recovery Document Storage Drag & Drop Email Alerts Email Management Email Templates Employee Management ERP integration Event Logs Event Management Event Triggered Actions For IT Project Management Forms Management Full Text Search Gantt/Timeline View Help Desk Management HR Management Inbox Management Incident Management Incident Reporting Interaction Tracking Inventory Management Inventory Tracking Issue Auditing Issue Management Issue Tracking IT Asset Management IT Asset Tracking IT Incident Management IT Reporting IT Risk Management Kanban Board Knowledge Base Management Knowledge Management Macros/Templated Responses Maintenance Management Mobile Access Monitoring Multi-Channel Communication Multi-Language Multiple Data Sources Multiple Projects No-Code Online Ticketing Performance Metrics Prioritization Problem Management Procurement Management Project Management Purchase Order Management Queue Management Real-Time Chat Real-Time Notifications Recurring Issues Release & Deployment Release Management Reminders Remote Access/Control Reporting/Analytics Reporting & Statistics Requisition Management Resource Management Risk Alerts Role-Based Permissions Rules-Based Workflow Safety Incident Management Search Search/Filter Self Service Portal Service Catalog Service Level Agreement (SLA) Management Service Reporting Service Request Management Single Sign On SSL Security Status Tracking Supplier Management Support Ticket Management Support Ticket Tracking Surveys & Feedback Task Planning Text Editing Ticket Management Timesheet Management Usage Tracking/Analytics User Management Vendor Management Web Forms Workflow Automation Workflow Configuration Workflow Management ## C2 Integrations QuickBooks Online Advanced Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Microsoft Azure Integration rated undefined from -1 review ## C2 User Reviews Overall Rating 4.3 Ratings Breakdown 5 50% 4 29% 3 21% 2 0% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.3 Customer support 4.4 Functionality 4.0 VR Verified Reviewer Marketing and Advertising Self-Employed Used daily for less than 12 months Review source Reviewed April 2023 C2 Atom: A powerful and flexible help desk software with a wide range of features 5 Overall, C2 Atom is a powerful and flexible help desk software platform that offers a range of features for businesses looking to streamline their customer support processes. While there are some limitations, such as limited customization and integration options, the software's comprehensive feature set, customizable workflows, and user-friendly interface make it a valuable tool for businesses of all sizes. However, the platform's high pricing and limited reporting options may make it less accessible to some businesses. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Comprehensive feature set: C2 Atom offers a wide range of features for help desk management, including ticket management, workflow automation, knowledge management, and customer service analytics, making it a powerful tool for businesses of all sizes.Customizable workflows: The software allows users to create custom workflows, enabling them to tailor the software to their specific needs.Flexible deployment options: C2 Atom is available as a cloud-based solution, making it accessible from anywhere, or as an on-premise solution, providing businesses with more control over their data.User-friendly interface: The software has an intuitive and easy-to-use interface, allowing users to navigate and use the platform efficiently. Cons: Limited customization options: While C2 Atom offers customizable workflows, the software may not provide enough customization options for some businesses' specific needs.Limited integration options: While C2 Atom offers integration options with other software platforms, it may not be compatible with all third-party software, which may limit its usefulness for some businesses.Expensive pricing: C2 Atom can be expensive, especially for smaller organizations with limited budgets, which may make it less accessible to some businesses.Limited reporting options: The software may not provide enough reporting options for some businesses to track and measure their customer service performance effectively. Read More SL Sandhya L. Verified reviewer Computer Software 51-200 employees Used daily for less than 2 years Review source Reviewed January 2021 Pros and Cons of C2 ATOM 5 My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build. It has all the functionality that you might think of, and they are easy to use and simple configuration. The unique interface, ease of moving through screens and multiple automation options makes it one of the best web application. The system updates are easy to install and provides supports to resolve issues. Cons: A weak point is that C2 ATOM has growing pains with an emerging product. There are glitches and concerns, but the production and support team at C2 is swift and prompt to fix them. It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related. The screen could be more intuitive without more scrolling pages. Read More JP Jeremy P. Consumer Goods 1001-5000 employees Used daily for less than 2 years Review source Reviewed March 2017 Evolving Product 3 C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use. A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss. Ratings Breakdown 3 Ease of use 3 Value for money 5 Customer support 3 Functionality Read More VR Verified Reviewer Computer & Network Security 51-200 employees Used daily for less than 2 years Review source Reviewed November 2021 Great for Automated Testing 5 I really enjoy it for my web development. the automated testing is one of the best features Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 3 Functionality Pros: It's nice for automated testing and web dev if you need an everyday tool. Once you get used to the hacks, its really fun and easy to use Cons: There arent much white paper incase you get lost. Read More SC Stephen C. Oil & Energy 1001-5000 employees Used daily for more than 2 years Review source Reviewed March 2017 From the system admin perspective 4 With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues. Cons: It seems to be taking my integration team some time to activate the remaining features. That may not be software related. Read More JB Jean B. Government Administration 51-200 employees Used daily for more than 2 years Review source Reviewed March 2017 C2 at Town of Candiac 4 Helping us to meet ITIL specification for our IT department. We improve productivity. Great management of a ton of IT request Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Web based. Database is on our site Easy to use for our peoples. Cons: Reporting tool is sometime hard to parameter Read More TA Thierry A. Pharmaceuticals 201-500 employees Used daily for less than 12 months Review source Reviewed March 2017 A World of Possibility 4 We have been using C2 ATOM for a few months. (We were previously under C2 Enterprise v4) The web platform is very flexible and fully customizable. It takes a little time to adapt to the interface and to make it the perfect service request management tool for every business according to their needs. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Fully customizable. Very good development and support, the team is attentive to our needs. Read More MC Mirela C. Verified reviewer Accounting 2-10 employees Used weekly for less than 6 months Review source Reviewed March 2018 Great experience. 5 Overall great Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The unique interface, the fact that is a web application, the CMDB, adaptability, ease of moving through the screens, we application (requires no installation), multiple automation options. Cons: Specific Web browser compatibility matrix. Customizabilty of certain items like the status bar or other little things like this. Lack of customization in the various screens, complexity of the database to get our own reports. Read More AG Alexandre G. Education Management 1001-5000 employees Used daily for less than 6 months Review source Reviewed March 2017 C2Atom Ticket management apps in progress. Do what it is supposed to. 3 C2Atom is perfect to manage clients relation and drive an important flow of request. Based on ITIL, it gives all we need to make a sevices catalog. Because the developpement is at it beginning, the apps may evolve rapidly. Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: services catalog. Client portail. Web application. Cons: a little bit to much sticked to ITIL. Read More YL Yan L. Used unspecified for unspecified Review source Reviewed March 2017 Good ticketing system 4 Overall good experience. Updates for bugfixes and features are recurrent, customer support is fairly fast. Learning curve is okay. Expect about 2 months from start to a working production environment. Software is flexible and we lowered our operation costs. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Read More Showing 1 - 10 of 14 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/c2-atom-profile/reviews/) ## Other Top Recommended Time Tracking Software [Wrike](https://www.softwareadvice.com/project-management/wrike-profile/) **4.4** (3016) Recently recommended **50** times [Teamwork.com](https://www.softwareadvice.com/project-management/teamwork-pm-profile/) **4.5** (940) Recently recommended **16** times [Planisware Orchestra](https://www.softwareadvice.com/project-management/planisware-orchestra-profile/) **4.2** (19) Recently recommended **12** times [Kantata](https://www.softwareadvice.com/project-management/kantata-profile/) **4.2** (627) Recently recommended **11** times Stuck Between Options? Our experts can help you compare C2 with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice