Supported Operating System(s):
Web browser (OS agnostic), Windows 8, Windows 10About C2 ATOM
C2 ATOM is an IT service management solution that helps users manage and automate requests, assets and tasks. Service desk features are built around filtered service catalogs and can be customized to meet the specific requirements of a company. The solution is available both as cloud-based and on-premise.
C2 ATOM is an ITIL-framed solution that can be offered for call center, IT support, help desk, web self-service, customer service & support, asset and knowledge management. It supports service desk capabilities such as incident management, problem management, service request management and knowledge management.
Email and analytics tools like reporting and dashboards are in...
12 Reviews of C2 ATOM
Average User Ratings
Overall
4.17 / 5 stars
Ease-of-use
4.5
Value for money
4.0
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
January 2021
Sandhya from Procit BV
Company Size: 51-200 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
January 2021
Pros and Cons of C2 ATOM
My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method.
Pros
This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build. It has all the functionality that you might think of, and they are easy to use and simple configuration. The unique interface, ease of moving through screens and multiple automation options makes it one of the best web application. The system updates are easy to install and provides supports to resolve issues.
Cons
A weak point is that C2 ATOM has growing pains with an emerging product. There are glitches and concerns, but the production and support team at C2 is swift and prompt to fix them. It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related. The screen could be more intuitive without more scrolling pages.
March 2017
Stephen from Wajax
Company Size: 1,001-5,000 employees
Industry: Oil & Energy
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
March 2017
From the system admin perspective
With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.
Pros
The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues.
Cons
It seems to be taking my integration team some time to activate the remaining features. That may not be software related.
March 2017
Jeremy from Quincaillerie Richelieu
Company Size: 1,001-5,000 employees
Industry: Consumer Goods
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
March 2017
Evolving Product
C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use. A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.
March 2017
Jean from Town of Candiac (Ville de Candiac)
Company Size: 51-200 employees
Industry: Government Administration
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
March 2017
C2 at Town of Candiac
Helping us to meet ITIL specification for our IT department. We improve productivity. Great management of a ton of IT request
Pros
Web based. Database is on our site Easy to use for our peoples.
Cons
Reporting tool is sometime hard to parameter
March 2017
Thierry from Haloparma
Company Size: 201-500 employees
Industry: Pharmaceuticals
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2017
A World of Possibility
We have been using C2 ATOM for a few months. (We were previously under C2 Enterprise v4) The web platform is very flexible and fully customizable. It takes a little time to adapt to the interface and to make it the perfect service request management tool for every business according to their needs.
Pros
Fully customizable. Very good development and support, the team is attentive to our needs.
