It's a very quick way to empower your Customer Success teams.
Value for Money
Rediciculously fast response time to incoming requests, and a boost in sales, because fast response is a big factor for choosing a software vendor like ourselves.
It's very easy to use, and the interface feels "light". There a lots of automation options which will make your customer success teams much more effective and recudes response times.
I would like to have bulk selection enabled, this makes cleaning up casengo a little bit tedious. But that's a minor issue.