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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.67 / 5 (18)

Ease-of-Use

5.0 / 5

Value for Money

5.0 / 5

Customer Support

5.0 / 5

Functionality

4.0 / 5

Last Review Written

September 13, 2019

Pros/Cons

  • Pros

  • It's very easy to use, and the interface feels "light". There a lots of automation options which will make your customer success teams much more effective and recudes response times.

  • Intuitive interface Useful features Good customer service

  • Cons

  • I would like to have bulk selection enabled, this makes cleaning up casengo a little bit tedious. But that's a minor issue.

  • - Interface can use a little bit of tightening up, but you'll notice these small annoyances only when you use it a lot. Actually gave them some feedback that is taking in on the roadmap!

Pricing

Pricing Range

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Pricing Guide

2020 Help Desk Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

  • Pricing models & ranges

  • Unexpected costs

  • Pricing of popular systems

Additional Info

Ideal Customer Size

Small

Medium

Large

Operating Systems

Windows

Mac

Linux