Axero

RATING:

4.5

(53)

About Axero

Axero is the leading intranet software that unifies teams, accelerates growth, increases productivity and unites employees. With easy-to-use features, integrations with the most on demand systems, and a beautiful, modern interface, employees have a single source of truth to communicate, collaborate, and get more done. We support millions of employees and hundreds of the world's most thriving organizations, including Toyota, Charter Communications, John Hopkins University, Benjamin Moore, Edwards Lifesciences, CHG Healthcare, and many more. Implementation can be daunting, so we make it easy!

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Axero Pricing

Axero Business: $10 per user per month (paid annually). Minimum - 200 users. Axero Custom: Paid annually. Axero tailors your investment to meet your unique needs. Custom pricing and volume discounts available. Contact Axero for details.

Starting price: 

$10.00 per month

Free trial: 

Available

Free version: 

Not Available

The Ultimate Digital Workspace

Axero Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Axero

1 - 5 of 53 Reviews

User Profile

Denise

Verified reviewer

Hospital & Health Care, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

The perfect intranet solution for us.

Very good. [SENSITIVE CONTENT], our salesperson, was very helpful and [SENSITIVE CONTENT] was an effective leader of onboarding.

PROS

It was surprisingly easy and fast to implement. I did most of it by myself over the period of about 6 weeks. The implementation team provides onboarding which is good when there will be multiple administrators.

CONS

I would like the survey tool to be a little more robust. Also, there is a way to do it, but we struggled a bit with separating calendars into "anniversaries" and "birthdays."

Reason for choosing Axero

More robust, less complicated to implement, not married to specific technologies like Sharepoint that we don't use. It was just the right overall fit.

Vendor Response

Hi Denise, Thank you for the review! The Axero team is thrilled that our platform is the perfect solution for your organization. I'll be sure to share your note with our client success team - we're always happy to hear that a customer had a smooth and quick implementation experience. Please feel free to submit your suggestions about surveys and calendars in the Suggestion and Feedback forum: https://my.axerosolutions.com/spaces/77/axero-online-support/forums/6118/suggestions-and-feedback Our development team is focused on delivering continued value to all users and your feedback guides the Axero roadmap. Thank you again! Alex, Axero Marketing Manager

Replied August 2022

Liz

Financial Services, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

Axero Team ROCKS!

Axero is incredibly easy to use and the Axero team is SUPER helpful on all ends. I feel so supported by the software AND the team.

PROS

I have no prior experience in content management or building intranets and I picked up how to build it out immediately. The communifire documentation will have an answer to practically anything you need to know. IF you can't find what you need there, the Axero team will be there to save you!

CONS

We are integrating a LOT with axero and we truly believe that sky is the limit for our intranet. With that said, we've run into a few instances where our hopes and dreams are a little too precise/outlandish and Axero can't always accommodate what we would like to build. However, they always help us find workarounds to get us where we need to be!

Reason for choosing Axero

They could support the integrations we needed and also had a better UX than our previous vendor.

Reasons for switching to Axero

Igloo did not provide the customer service we needed.

Vendor Response

Hi Liz, Thank you for taking the time to leave us a review! We're so happy our documentation and support team has been helpful. We're always looking to add more integrations that our customers find valuable, so please drop some integration ideas in our Suggestions & Feedback forum (link here: https://my.axerosolutions.com/spaces/77/axero-online-support/forums/6118/suggestions-and-feedback). From user experience to customer experience, we aim to provide top notch support for our customers from all angles - and based on your review, it looks like we accomplished our goal! I will be sure to share your note with the rest of the team :). Sincerely, Alex, Axero Marketing Manager

Replied November 2022

Christine

Insurance, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

1

Reviewed December 2017

I think the platform is very basic and not the robust solution it is presented as.

It gave our employees a new intranet to complain about. They didn't like the old one because it was dated, and they don't like the new one because (1) it's new, and (2) it doesn't have some of the basic functionality of the old one (developed in-house).

PROS

Easy to set up and navigate.

CONS

There are too many inconsistencies and quirks. It seems like it wasn't fully built out. Functionality was put in, but there's no depth to it. For example, the site member csv does not accurately report space membership. There are more examples, too numerous to mention here. We have reported these. Apparently, most are expected to be corrected in some phantom future release.

Brooke

Retail, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

Axero Intranet Revire

PROS

Hands down the most used function is the discussion boards and it really helps bring our employees together to help one another! This helps them understand answers from their peers and helps build credibility. They find it easy to start and to review answers. I also think the mix of home office employees in the answers helps our people to feel that we are approachable as gatekeepers! I also love the customizable site. We can easily change and update the site to align with marketing campaigns and keep it looking fresh for our users.

CONS

The thing we struggle with the most is the analytics. We would love to see a deeper understanding of how our teams are using spaces and information + make it very easy for regional managers to follow-up on outstanding items. If we could give RMs access to a report that clearly states who is missing what items - that would make a world of difference!

Reasons for switching to Axero

To have a more creative site that could be both engagement and communications based.

Vendor Response

Hi Brooke, Thank you so much for your review! The Axero team is thrilled that your employees are connecting, sharing information, and making the most out of discussion boards. We added additional space analytics so you can analyze user behavior and content performance. Here's more information: https://my.axerosolutions.com/spaces/5/communifire-documentation/wiki/view/21546/manage-space I will pass along your feedback to our development team, who is always excited to hear from valued clients just like you. Thank you! - Alexandra Hoey, Axero Marketing Manager

Replied July 2021

Christina

Construction, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

First Time User - Communifire

I have had a great experience with [SENSITIVE CONTENT HIDDEN] who has been our Rep. His training has helped me so much so that I can train our own ambassadors to use and update spaces. [SENSITIVE CONTENT HIDDEN] is easy to get a hold of, receptive and a great teacher. I trust that he will always understand my request and assists me immediately.

PROS

This software is perfect to communicate information to our entire company. I especially love the custom homepage which allows us to disseminate important information to our team real-time.

CONS

It would be helpful if there was a feature which will allow me to post on the main page carousel from other spaces only. I have to duplicate "HOT" announcements on the main page and for example HR.

Reason for choosing Axero

Best tools and looked easy to use for our staff who are not always tech savy

Vendor Response

Thank you so much for your review, Christina! Have you tried our "featured" tool? This allows you to post content on a space and have it automatically appear on the main homepage. Please reach out to our support team if you have questions!

Replied July 2021