Confluence vs FootPrints service desk

Confluence has 1670 reviews and a rating of 4.38 / 5 vs FootPrints service desk which has 25 reviews and a rating of 3.48 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.38 / 5 (1,670)

3.48 / 5 (25)

Ease-of-Use

4.0 / 5

3.5 / 5

Value for Money

4.0 / 5

3.5 / 5

Customer Support

4.0 / 5

3.5 / 5

Functionality

4.5 / 5

3.5 / 5

Last Review Written

October 20, 2020

March 19, 2020

Pros/Cons

  • Pros

  • It's very easy to use collaboration tool. Very good integration with Jira. It has very nice document version control feature. A lot lot lot many other functionalities.

  • Easy too use, it has plenty of features and can solve many problems for cooperation

  • Cons

  • The only drawback is that it's not very user friendly, however Atlassian does provide good tutorials, and I take advantage of that.

  • Confluence has most features needed for my work, but it can be difficult to format code and mathematical equations easily.

  • Pros

  • This software has been very beneficial to my company. It has been used for many departments throughout the workplace.

  • I like that we've been using it for over 10 years now with not 1 major issue with it.

  • Cons

  • There is not much bad I can say about footprints. I don't love the new version.

  • Dated interface. Slow to respond at times. The need for Java to be installed, but no real use for it. The extra cost of a mobile interface, no mobile app.

Pricing

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Pricing Guide

2020 Help Desk Software Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux