Confluence vs Track-It!

RATING:

4.5

(3344)

Confluence has 3344 reviews and a rating of 4.47 / 5 stars vs Track-It! which has 74 reviews and a rating of 4.04 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (3344)
4.0 (74)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
March 28, 2024
February 20, 2024
Pros/Cons
  • Pros

  • The plugin is handy and are what makes it really rich although the cost of the plugins can start to add up if they are used they are good value.
  • Awesome document syncing for online collaboration. Superb permission management for critical security of confidential data.
  • Cons

  • Confluence is not the most intuitive program and learning to properly navigate it took a while. I also dislike that it is possible for one corrupted page to crash a whole file.
  • I dislike that Confluence gets a little confusing with multiple links for the same page (a long link and a short link), but it is hard to differentiate.
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  • Pros

  • Ease of use, intuitive nature, cost tracking abilities, integration with other IT systems.
  • The software had a nice interface. It's layout is sectioned off so you look at each integration module separately.
  • Cons

  • Its hard to add end users depending on the version you are using (client vs web) And it always seams to be going down.
  • It is very difficult to navigate around the software. The features are present but they are very difficult to maneuver.
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Pricing Range
$
$
$
$
$
$
$
$
$
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Product Demo
Product Screenshot
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2019

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos