Confluence vs Zoho Desk

Confluence has 1636 reviews and a rating of 4.37 / 5 vs Zoho Desk which has 1620 reviews and a rating of 4.50 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.37 / 5 (1,636)

4.50 / 5 (1,620)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

September 29, 2020

September 11, 2020

Pros/Cons

  • Pros

  • It's very easy to use collaboration tool. Very good integration with Jira. It has very nice document version control feature. A lot lot lot many other functionalities.

  • Easy too use, it has plenty of features and can solve many problems for cooperation

  • Cons

  • The only drawback is that it's not very user friendly, however Atlassian does provide good tutorials, and I take advantage of that.

  • Could have an improved editing tool set but overall it gets the work done.

  • Pros

  • It's really easy to use and with a great price.

  • This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

  • Cons

  • Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.

  • With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

Pricing

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Advisor Recommendations & User Awards

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2020

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Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux