ConnectWise ScreenConnect
About ConnectWise ScreenConnect
Awards and Recognition
ConnectWise ScreenConnect Pricing
ConnectWise ScreenConnect offers a free trial for new users, after which the software is available across three pricing tiers on monthly and annual subscriptions as follows: One: $29 per month (billed monthly), $24 per month (billed annually) Standard: $49 per month (billed monthly), $39 per month (billed annually) Premium: $59 per month (billed monthly), $49 per month (billed annually) Plans with unattended access agents start from $38 per month (billed monthly) and $30 per month (billed annually) for 25 agents.
Starting price:
$29.00 per month
Free trial:
Available
Free version:
Available
Other Top Recommended Help Desk Software
Most Helpful Reviews for ConnectWise ScreenConnect
1 - 5 of 1,422 Reviews
Shawn
Computer Networking, 11 - 50 employees
Used more than 2 years
OVERALL RATING:
4
Reviewed December 2021
Better Remote access than 90% of competitors
Mark A.
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
There is no better solution
I can remote into my clients PC's for support or have unattended connections to servers for maintenance and monitoring. Saves time (not travelling to client location) allows me the freedom to work from anywhere
PROS-Works very well. -not resource heavy -multi platform
CONS-Nothing I can really think of. -This is my go to application for rmm.
Reason for choosing ConnectWise ScreenConnect
-Better price for for the performance and features. Team viewer is nice, but way overpriced.
Reasons for switching to ConnectWise ScreenConnect
-This seems more stable and more feature rich. Splashtop was less expensive, but too many issues
Jonathan
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed August 2021
A lot of value for dollar with ConnectWise Control
Overall ConnectWise Control has been easy to deploy and use. Initially we were hesitant to add our servers to a remote support tool like ConnectWise Control or TeamViewer, but this tool has made remote server administration much simpler.
PROSConnectWise Control has a great web view that allows us to quickly find the computer/server we're looking for. We can run standard command line and PowerShell commands through the web interface to quickly gather information or troubleshoot a user's computer without impacting the user experience. The screen share is very fast and reliable and often preferred over Remote Desktop sessions. It's also very nice to be able to switch between user sessions on the computer, like when interacting with a Remote Desktop server and needing to assist a specific user on the Remote Desktop server.
CONSThe software doesn't fully integrate with Microsoft Endpoint Manager, the only software that does is TeamViewer.
Reasons for switching to ConnectWise ScreenConnect
ConnectWise Control was a cheaper alternative for business and allowed for better free use for personal making it easier to adopt personally and then convince the business to adopt the software.
Anonymous
10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
It is simple to access the server with ConnectWise remotely.
Mainly what we are dedicated to is structuring programmatic projects of our computer and hardware services, it is essential in this sense that when a problem arises at any time we can be 100% notified with notifications to repair the process of any program that we have in operation. on the server.This program has undoubtedly helped us a lot, we don't need to go back to work, with a home computer it's enough to be able to check the server, which is as if we were doing it live at work.
PROSInitially, it is very easy to be able to connect everything with connect wise, especially for what we use it for, which is the testing server. Reciprocally, it generates more learning information where we move very well.Many times I leave the office and I receive messages of serious concerns about server errors where technicians are waiting for my help and direction. Thanks to the program, I can easily generate this by connecting from my home and everything has gone great.
CONSThere are some applications that are not compatible and tools that conectwise does not have at this time, other programs do.According to this, currently it will not be an impediment to change it, but in the future it may possibly be.
Danielle
Computer Software, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2024
ConnectWise ScreenConnect Positives
ScreenConnect with CW is our process when I need to see what a user is doing on their end to better understand their issue. Starting a session, have the user join the session and facilitate seeing their information is seamless. It is also very easy to disconnect so the user knows I am no longer in their computer seeing anything of concern as a notification is sent to the user I have disconnected.
CONSNothing at this time since using ConnectWise ScreenConnect is an easy process and meets my needs.