ConnectWise

NetSuite

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Ratings & Reviews

Overall Rating

4.10 / 5 (177)

3.90 / 5 (179)

Ease-of-Use

3.5 / 5

4.0 / 5

Value for Money

4.0 / 5

3.5 / 5

Customer Support

4.0 / 5

3.5 / 5

Functionality

4.0 / 5

4.0 / 5

Last Reviewed

February 17, 2020

February 3, 2020

Pros/Cons

  • Pros

  • I like that it connects with so many other apps to pull data and include in-depth information. The search functionality is really great to be able to look at recurring issues.

  • It's easy to use. All of the reports that are offered are nice. It allows us to stay on top of our client issues to make sure nothing slips through the cracks.

  • Cons

  • Ramp up time, depending on your role, can be a bit lengthy, the training video's provided by ConnectWise are decent, but are sometimes lacking.

  • It is a complex program and the setup consultant was great but it is hard to know what you don't know. I would have liked more detailed help with the set up.

  • Pros

  • I enjoy how all of the system works together in a uniform and congruent way.

  • Although we did not use this system past its initial free trial , it seemed fairly easy to use. Especially for new-comers to CRM systems.

  • Cons

  • Slowness and latency sometime other than that all good

  • I like everything about the product. But it would be better if same user could login from multiple PCs simultaneously.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots