ConnectWise

Teamwork Desk

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Ratings & Reviews

Overall Rating

4.10 / 5 (177)

4.39 / 5 (105)

Ease-of-Use

3.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.0 / 5

Last Reviewed

February 17, 2020

December 23, 2019

Pros/Cons

  • Pros

  • I like that it connects with so many other apps to pull data and include in-depth information. The search functionality is really great to be able to look at recurring issues.

  • It's easy to use. All of the reports that are offered are nice. It allows us to stay on top of our client issues to make sure nothing slips through the cracks.

  • Cons

  • Ramp up time, depending on your role, can be a bit lengthy, the training video's provided by ConnectWise are decent, but are sometimes lacking.

  • It is a complex program and the setup consultant was great but it is hard to know what you don't know. I would have liked more detailed help with the set up.

  • Pros

  • I love this software. It's so easy to organize projects and the comment section makes it real nice to communicate. I like that you can also add priorities to projects

  • Easy to use, clean, fast, clear with good reporting.

  • Cons

  • Is a little complicated when you start to use it but with time you can make a excellent job with projects.

  • Not an actual con but it does require a bit of learning in order to utilize its features the best.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots