--- title: "Crisp Software Reviews, Demo & Pricing - 2026" description: "Review of Crisp Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/crisp-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Crisp Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/crisp-profile/reviews/)[Alternatives](https://www.softwareadvice.com/help-desk/crisp-profile/alternatives/) # Crisp Review From $45-$295/month Free version Free trial 5 plans Wondering if Crisp is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Crisp 4.6 [(148)](https://www.softwareadvice.com/help-desk/crisp-profile/reviews/) FrontRunner 2026 Pricing Starting at $45.00 per month ### About Crisp Crisp is a cloud-based helpdesk platform designed to help small to midsize enterprises improve communications with website visitors using personalized campaigns, live chat, and public status pages. The centralized platform lets users create integrated knowledge base systems to quickly access help articles and resolve customer issues in real-time. Features of Crisp include file sharing, customizable live chat interface, shared inbox, translation, audio/video calling, automated messaging, and more. Users can generate campaigns for specific customers and personalize them by adding videos, images or custom messages. Additionally, it lets businesses create public status pages to monitor system statuses in real-time and notify customers about downtimes/outages through email alerts. Crisp comes with an application programming interface, which allows businesses to integrate the platform with several third-party applications such as Slack, Zapier, Salesforce, Facebook Messenger, Zendesk, Telegram and more. The solution is available for free and on monthly subscriptions. Wondering if Crisp is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Crisp User Interface ## Popular Crisp Alternatives Main Product Crisp 4.6 [(148)](https://www.softwareadvice.com/help-desk/crisp-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.48Value for money - 4.50Customer support - 4.37Functionality Pricing Starting at $45.00 per month Get Price Alternative Product [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) 4.7 [(16449)](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.74Value for money - 4.30Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24188)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1727)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price ## Crisp Pricing and Plans Starting price: $45.00 per month Free Trial Free Version Free $0.00 flat rate, per month Plan includes: - Be Notified - Contact Form - Livechat - Mobile Apps - Team Inbox - e-commerce plugins - Mobile SDKs Mini $45.00 per month Plan includes: - Audio Messages - Block Users - Canned Responses - CRM - Customization - Email - Facebook Messenger - Internal Search - Magicmap - Private Notes Read More Essentials $95.00 flat rate, per month Plan includes: - Aircall - Analytics - Automated Campaigns - Automated Replies - Automate With Zapier - Chat Bot - Chat Reminders - Discord - Github - Instagram Read More Plus $295.00 flat rate, per month Plan includes: - Unlimited AI Automations - AI Spam Filter - Sub-inboxes - Team audit log - Customer portal - White labelling - Stripe integration - Salesforce CRM integration - Conversation topic tags - Conversations summary Read More Enterprise Pricing available upon request Plan includes: - Custom Onboarding - Dedicated Features - Personalized Slas Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Crisp Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Crisp Activity Dashboard AI/Machine Learning Alerts/Escalation API Appointment Management Appointment Scheduling Audience Targeting Automated Responses Automated Routing Campaign Management Campaign Segmentation Chatbot Collaboration Tools Communication Management Contact Database Contact Management CRM Customer Database Customer Engagement Customer Segmentation Customer Service Analytics Customer Social Profiles Customer Support Customizable Branding Customizable Fields Data Import/Export Document Storage Drag & Drop Email Alerts Email Automation Email Management Email Templates Event Triggered Actions Feedback Management File Transfer Geotargeting Group Messaging Human Handover Inbox Management Interaction Tracking Knowledge Base Management Knowledge Management Lead Capture Lead Distribution Lead Management Lead Qualification Live Chat Macros/Templated Responses Marketing Automation @mentions Mobile App Multi-Channel Data Collection Multi-Channel Marketing Multi-Language Multiple User Accounts Multi-User Collaboration Natural Language Processing Offline Form One-to-One Messaging Performance Metrics Personalization Prioritization Proactive Chat Product Recommendations Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real-time Conversations Real-Time Monitoring Remote Access/Control Reporting/Analytics Reporting & Statistics Response Management Screen Sharing Search/Filter Secure Data Storage Self Service Portal Service Level Agreement (SLA) Management Shared Inboxes SMS Messaging Social Media Integration Surveys & Feedback Tagging Template Management Ticket Management Two-Way Audio & Video Video Chat Video Conferencing Widgets Workflow Automation Workflow Management ## Crisp Integrations Segment Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Zoho CRM Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review Mailchimp Integration rated undefined from -1 review Pipedrive Integration rated undefined from -1 review See all 30 integrations ## Crisp User Reviews ## Crisp customer ratings - Overall rating: 4.6/5 - Total reviews: 148 ### Rating distribution - 5 stars: 102 reviews (69%) - 4 stars: 36 reviews (24%) - 3 stars: 6 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 4 reviews (3%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.5/5 - Customer support: 4.5/5 - Functionality: 4.4/5 --- ### Amazing Customer Service and a Great Chat App - Overall rating: 5/5 - Reviewer: Katherine K. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered Crisp chat has totally replaced our other chat program for my startup at a very fair price. Their set up was a breeze, according to our Marketer, and I personally think their customer support is excellent. You have the ability to add gifs and customize the chat to whatever degree you want. It has really been good for us! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They are very fair about pricing and their customer support is amazing. I had an issue with a duplicate account being created, and their support not only walked me through the problem and helped me solve it, but they also were super nice and friendly and made the whole experience lovely. Plus, their docs are amazing and very helpful! #### Cons The only problem I had was an accidental duplicate site being created. When I signed up it sent me to what seemed like the correct site, but was actually a copy of ours. This was fixed very quickly though! #### Reasons for switching to Crisp Their pricing went from $99 to $500 a month, which we could not afford. #### Vendor response Thank you very much for that nice feedback ! Replied February 2020 --- ### Crisp helps us provide best-in-class support to our technical customers - Overall rating: 5/5 - Reviewer: Matthew E. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Crisp has enabled us to provide our customers with best-in-class support. We regularly get comments about the quality of our support, and Crisp helps us achieve this by making the interface for our support and engineering teams so easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The seamless switch between chat communication and email is really great. #### Cons The lack of support for longer lived open conversations, and the ability to share these conversations between multiple team members. #### Reasons for switching to Crisp The chat email seamless switching for conversations is much better in Crisp. --- ### Crisp is amazing - Overall rating: 5/5 - Reviewer: Davis B. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I highly recommend Crisp. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Crisp is a fantastic tool for chatting with site visitors, but it also has so many more advanced capabilities if you need them. #### Cons Nothing, Crisp is great and the customer support team is very helpful. --- ### Keep it Crispy - Overall rating: 4/5 - Reviewer: Latisha K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered I'm quite pleased with the Crisp platform, although there are a few specific additions that could enhance its relevance for our unique use case. I recognize that these customizations might not apply to all customers and appreciate the platform's versatility. Furthermore, I'd like to give a shoutout to the dedicated support team at Crisp for their outstanding work – keep it up! 😊 & congrats on the 10 years anniversary #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The Crisp support team's rapid responsiveness stands out, enhancing my ability to get quick answers. Their efficiency has significantly improved my experience, making it easy to address queries. Moreover, the platform allows for seamless bug reporting and suggesting product enhancements. This feature not only emphasizes their commitment to user experience but also fosters a collaborative environment for ongoing product development. The ability to swiftly report issues and provide feedback demonstrates a customer-centric approach and contributes to an enhanced user journey within the Crisp ecosystem. #### Cons The quality of the helpdesk articles section could be enhanced, especially since videos are currently not permitted. Well, they are permitted but its not an easy process. The structure of the overview page for the helpdesk articles could benefit from better organization. Presently, it only allows categorization without the option for filters. E.g. it would be beneficial to have like a Google Sheet overview with filter functions to navigate through the content easily. This addition would greatly facilitate access to information and improve the overall user experience. --- ### Great Support - Thanks Pedro - Overall rating: 4/5 - Reviewer: Roberta L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered We've been using Crisp for several years, we never moved so that tells you smth! Support is usually very good. Recently, I started talking to Pedro, super nice, attentive, helpful, going the extra mile to help. As a Head of Customer Operations, I can definitely appreciate a great support #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's usually simple to use, great cost-benefit! For agents it's really simple to use and manage conversations, translations work well, general campaigns and set-ups are also easy and nice. #### Cons When the operation starts getting more complex sometimes it gets tricky to find workarounds for all needs. The analytics need to be tuned, often times it's hard to be sure on the accuracy, the filters available become not enough. --- ### I solved problem about Bot. - Overall rating: 5/5 - Reviewer: Funda Ö. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Problem-solving attitude it's appreciated. I use the live chat. [sensitive content hidden] and other team members really helpfuly. When I offline they'll handle the problem and answer via email. Thanks a lot! #### Cons AI answers little bit confused. It might better teached to AI knowledgebase some informations. But I got answer via team. --- ### Crisp has a lot of potential, but it needs to look at certain factors to grow even more - Overall rating: 4/5 - Reviewer: Francisco O. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall it is positive, I believe that Crisp has a lot of potential, but it still needs to improve some details like those mentioned above. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros What I like most is the interface. I like most of the services provided. I like the sub inbox functionality, however it is a shame that I still cannot use it in the application because I still have the old version. #### Cons There is no AI functionality for chat evaluation There is no NPS for WhatsApp, and especially a way to automate the sending of these NPS as soon as the conversation ends --- ### Impressive AI Features and Outstanding Customer Support - Overall rating: 5/5 - Reviewer: Sam M. - Verified reviewer: Yes - Industry: Furniture - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Crisp has been excellent—the software is intuitive, reliable, and backed by great customer service that makes the process easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was genuinely very impressed with how capable and responsive the AI felt straight out of the box, delivering value immediately. #### Cons Setting up custom events was a little challenging at first, but the support team was quick and thorough in helping me get everything working smoothly. --- ### Finally a customer service tool that works and is easy - Overall rating: 5/5 - Reviewer: Steinar L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Very happy. It's the support tool I have been looking for for many years and finally we have found it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Works really well with our e-commerce stores - both Shopify and WooCommerce. And their customer support is fantastic. #### Cons It's too big of a leap from the Essentials plan to the Plus plan. I.e. I would like to have more sub-inboxes, but I'm not paying $200 per month extra for that. #### Reasons for switching to Crisp Freshdesk was too complicated to use.... --- ### Good cheap helpdesk and live chat tool for businesses with low traffic - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was good enough for our startup phase, but we quickly outgrew them. I would still recommend them for any company running lean. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Crisp has one of the most generous free trials at 100 profiles and 2 seats. The next plan up is $45/month for 5k user profiles. #### Cons Crisp gets quite expensive if you need more than 5k user profiles. It becomes $95/month for 50k profiles and then $295 for 200k profiles. Once you exceed 5k profiles, you can start looking at the likes of FreshChat and Zendesk. --- Showing 1 - 10 of 148 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/crisp-profile/reviews/) ## Crisp Popular Comparisons [WhatsApp vs Crisp](https://www.softwareadvice.com/help-desk/crisp-profile/vs/whatsapp/)[Slack vs Crisp](https://www.softwareadvice.com/help-desk/crisp-profile/vs/slack/)[Tidio vs Crisp](https://www.softwareadvice.com/help-desk/crisp-profile/vs/tidio-chat/)[Freshdesk vs Crisp](https://www.softwareadvice.com/help-desk/crisp-profile/vs/freshdesk/)[Intercom vs Crisp](https://www.softwareadvice.com/help-desk/crisp-profile/vs/intercom/)[Freshchat vs Crisp](https://www.softwareadvice.com/help-desk/crisp-profile/vs/fresh-chat/) [Compare All Alternatives](https://www.softwareadvice.com/help-desk/crisp-profile/alternatives/) ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24188) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16449) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4482) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **0** times Stuck Between Options? 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