--- title: "Crisp Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Crisp. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Crisp is a good fit for you!" source_url: "https://www.softwareadvice.com/help-desk/crisp-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / [Crisp](https://www.softwareadvice.com/help-desk/crisp-profile/) / Crisp Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/crisp-profile/) Reviews [Alternatives](https://www.softwareadvice.com/help-desk/crisp-profile/alternatives/) # Crisp User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 148 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 102 reviews (69%) - 4 stars: 36 reviews (24%) - 3 stars: 6 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 4 reviews (3%) ### Most mentioned pros - Overall great and highly recommend this to anyone looking for an omnichannel solution where AI will most certainly bring relief to your team where high volume queries are things a system can handle without agent involvement since the data sits in your backend system. - The ability to swiftly report issues and provide feedback demonstrates a customer-centric approach and contributes to an enhanced user journey within the Crisp ecosystem. - I was trying to build an onboard customer survey plugin and setting up crisp was easy and hassle-free, I saw some examples online on the crisp page which I improved on it to build my plugin ### Most mentioned cons - The search function can't identify exact matches yet, so if you're looking to search for an order ID or a specific string of text, it either won't find it, or it will bring back what it might be. - The downside to this is that we don't match the Crisp analytics because the underlying goals are different. - Crisp often doesn't send our support team's responses to our users, and when we bring this up with them it takes a lot of arguing and persistence for them to finally fix it. ## Crisp customer reviews Showing reviews 1-25 of 148 (page 1). ### Amazing Customer Service and a Great Chat App - Overall rating: 5/5 - Reviewer: Katherine K. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered Crisp chat has totally replaced our other chat program for my startup at a very fair price. Their set up was a breeze, according to our Marketer, and I personally think their customer support is excellent. You have the ability to add gifs and customize the chat to whatever degree you want. It has really been good for us! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They are very fair about pricing and their customer support is amazing. I had an issue with a duplicate account being created, and their support not only walked me through the problem and helped me solve it, but they also were super nice and friendly and made the whole experience lovely. Plus, their docs are amazing and very helpful! #### Cons The only problem I had was an accidental duplicate site being created. When I signed up it sent me to what seemed like the correct site, but was actually a copy of ours. This was fixed very quickly though! #### Reasons for switching to Crisp Their pricing went from $99 to $500 a month, which we could not afford. #### Vendor response Thank you very much for that nice feedback ! Replied February 2020 --- ### Crisp helps us provide best-in-class support to our technical customers - Overall rating: 5/5 - Reviewer: Matthew E. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Crisp has enabled us to provide our customers with best-in-class support. We regularly get comments about the quality of our support, and Crisp helps us achieve this by making the interface for our support and engineering teams so easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The seamless switch between chat communication and email is really great. #### Cons The lack of support for longer lived open conversations, and the ability to share these conversations between multiple team members. #### Reasons for switching to Crisp The chat email seamless switching for conversations is much better in Crisp. --- ### Crisp is amazing - Overall rating: 5/5 - Reviewer: Davis B. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I highly recommend Crisp. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Crisp is a fantastic tool for chatting with site visitors, but it also has so many more advanced capabilities if you need them. #### Cons Nothing, Crisp is great and the customer support team is very helpful. --- ### Keep it Crispy - Overall rating: 4/5 - Reviewer: Latisha K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered I'm quite pleased with the Crisp platform, although there are a few specific additions that could enhance its relevance for our unique use case. I recognize that these customizations might not apply to all customers and appreciate the platform's versatility. Furthermore, I'd like to give a shoutout to the dedicated support team at Crisp for their outstanding work – keep it up! 😊 & congrats on the 10 years anniversary #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The Crisp support team's rapid responsiveness stands out, enhancing my ability to get quick answers. Their efficiency has significantly improved my experience, making it easy to address queries. Moreover, the platform allows for seamless bug reporting and suggesting product enhancements. This feature not only emphasizes their commitment to user experience but also fosters a collaborative environment for ongoing product development. The ability to swiftly report issues and provide feedback demonstrates a customer-centric approach and contributes to an enhanced user journey within the Crisp ecosystem. #### Cons The quality of the helpdesk articles section could be enhanced, especially since videos are currently not permitted. Well, they are permitted but its not an easy process. The structure of the overview page for the helpdesk articles could benefit from better organization. Presently, it only allows categorization without the option for filters. E.g. it would be beneficial to have like a Google Sheet overview with filter functions to navigate through the content easily. This addition would greatly facilitate access to information and improve the overall user experience. --- ### Great Support - Thanks Pedro - Overall rating: 4/5 - Reviewer: Roberta L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered We've been using Crisp for several years, we never moved so that tells you smth! Support is usually very good. Recently, I started talking to Pedro, super nice, attentive, helpful, going the extra mile to help. As a Head of Customer Operations, I can definitely appreciate a great support #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's usually simple to use, great cost-benefit! For agents it's really simple to use and manage conversations, translations work well, general campaigns and set-ups are also easy and nice. #### Cons When the operation starts getting more complex sometimes it gets tricky to find workarounds for all needs. The analytics need to be tuned, often times it's hard to be sure on the accuracy, the filters available become not enough. --- ### I solved problem about Bot. - Overall rating: 5/5 - Reviewer: Funda Ö. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Problem-solving attitude it's appreciated. I use the live chat. [sensitive content hidden] and other team members really helpfuly. When I offline they'll handle the problem and answer via email. Thanks a lot! #### Cons AI answers little bit confused. It might better teached to AI knowledgebase some informations. But I got answer via team. --- ### Crisp has a lot of potential, but it needs to look at certain factors to grow even more - Overall rating: 4/5 - Reviewer: Francisco O. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall it is positive, I believe that Crisp has a lot of potential, but it still needs to improve some details like those mentioned above. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros What I like most is the interface. I like most of the services provided. I like the sub inbox functionality, however it is a shame that I still cannot use it in the application because I still have the old version. #### Cons There is no AI functionality for chat evaluation There is no NPS for WhatsApp, and especially a way to automate the sending of these NPS as soon as the conversation ends --- ### Impressive AI Features and Outstanding Customer Support - Overall rating: 5/5 - Reviewer: Sam M. - Verified reviewer: Yes - Industry: Furniture - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Crisp has been excellent—the software is intuitive, reliable, and backed by great customer service that makes the process easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was genuinely very impressed with how capable and responsive the AI felt straight out of the box, delivering value immediately. #### Cons Setting up custom events was a little challenging at first, but the support team was quick and thorough in helping me get everything working smoothly. --- ### Finally a customer service tool that works and is easy - Overall rating: 5/5 - Reviewer: Steinar L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Very happy. It's the support tool I have been looking for for many years and finally we have found it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Works really well with our e-commerce stores - both Shopify and WooCommerce. And their customer support is fantastic. #### Cons It's too big of a leap from the Essentials plan to the Plus plan. I.e. I would like to have more sub-inboxes, but I'm not paying $200 per month extra for that. #### Reasons for switching to Crisp Freshdesk was too complicated to use.... --- ### Good cheap helpdesk and live chat tool for businesses with low traffic - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was good enough for our startup phase, but we quickly outgrew them. I would still recommend them for any company running lean. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Crisp has one of the most generous free trials at 100 profiles and 2 seats. The next plan up is $45/month for 5k user profiles. #### Cons Crisp gets quite expensive if you need more than 5k user profiles. It becomes $95/month for 50k profiles and then $295 for 200k profiles. Once you exceed 5k profiles, you can start looking at the likes of FreshChat and Zendesk. --- ### Crisp - chatbot - Overall rating: 4/5 - Reviewer: Ivan B. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Overall it is a positive experience for the amount of traffice the chat bot plugin had. Not a heavy platform to use, straightforward plugins but but notification relay and transcript sending. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Crisp has a very straightforward and, I can say, easy way to program your chat bot and has had an inbox that feels very familiar and similar to IM platforms. #### Cons The notification sending of the app and e-mail was really unstable and after the initital period (two months or so) the chat transcripts stopped arriving. I spent alot of time with the Crisp support (who were really trying to help and were open for communication so that i also a plus) but the solution was never found. #### Reasons for choosing Crisp The option to modify and personalize the chat colours and logo of the company and removal of the Crisp logo --- ### Crisp is really Crisp - every feature is enjoyable - Overall rating: 5/5 - Reviewer: Kunal T. - Verified reviewer: Yes - Industry: Legal Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate the convenience of being able to connect and chat with customers at any time and from anywhere using Crisp. The mobile app enhances the experience by providing real-time notifications whenever someone messages me, allowing me to respond immediately. Overall, I am completely satisfied with Crisp. #### Cons There is nothing to dislike about Crisp, so I will skip this one. #### Reasons for choosing Crisp The two most important factors were ease of use and cost, in that specific order. --- ### Really great product - Overall rating: 5/5 - Reviewer: Simon H. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered I am using Crisp for all customer support and queries via website chat and incoming emails. I am also using the Helpdesk for my knowledge base. I have been using Zendesk for quite a while and have also tried Intercom but for my purpose Crisp definitely is the best by far. Those others have their place but for myself, as a small company Crisp is really outstanding in what it does. It is also less than half the cost. The automated bot is fairly easy to configure and a more advanced automated bot with workflow is also available. I am on the most expensive "unlimited" plan and find it very good value for money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very easy to use and friendly user interface. Much more intuitive to configure compared to others. #### Cons It would be nice if the offline app could "remember" the helpdesk articles when offline so they can be quoted in message replies that are composed offline. I am regularly away from data connection and so I receive new messages while connected then often have to compose my reply while away from connection... to be able to quote helpdesk and message shortcuts while offline would be nice. #### Reasons for choosing Crisp Easier to use. Better features for my needs. --- ### User Friendly - Overall rating: 5/5 - Reviewer: Emily S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall great experience. The free trial is also great top make sure we could test this out in production before we commit. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Extremely use friendly and great documentation and support. Overall really easy to set up and start building and deploying a chatbot. I got one up in 1 day and even added some more complex features. #### Cons Some learning curve but less steep than alternatives I've tried. There is probably a learning curve regardless but their documentation and support team helped. #### Reasons for choosing Crisp Ease of use and general speed to get set up --- ### Crisp Implementation Review - Overall rating: 4/5 - Reviewer: Abdulkareem B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience on Crisp is fair, the documentation is great, and understandable, and setting it up is hassle-free #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I was trying to build an onboard customer survey plugin and setting up crisp was easy and hassle-free, I saw some examples online on the crisp page which I improved on it to build my plugin #### Cons Well, I had issues with debugging the events issue I was facing, I tried to reach out, Baptiste got back to me but couldn't solve the problem, I joined the discord to look for help but the support didnt get back to me there, I had to figure it out myself, I hope they improve on this --- ### Crist is awesome! - Overall rating: 5/5 - Reviewer: Renan C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The whatsapp integration, the AI integrated, the chat, the workflows. Crist concentrate our sales, marketing and support in one platform. #### Cons I thought that crisp was unlimited about the number of guests but each plan have a limit. The limit is hight and it's not a problem, but I thought it was unlimited --- ### Great tool - Overall rating: 5/5 - Reviewer: Vincent R. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Ease of use - Diversity of features - Support #### Cons The dashboard can become a bit unwieldy with many conversations, but that's also because we don't spend an adequate amount of time on it. --- ### Crisp - Great Product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Been using Crisp for a few years and it has been excellent. Reliable, always new features released, and great support. #### Cons Nothing really. If there was a better integrated ticketing system that would be amazing. #### Vendor response Hey there, thank you very much for this great review about Crisp Customer Support platform 🫶 Regards, Antoine Replied November 2023 --- ### The Perfect Live Chat Tool for Websites. - Overall rating: 5/5 - Reviewer: Sayuj K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Crisp offers a great solution for customer management, with a simple and easy to use interface, seamless integrations between other several apps providing us more flexible options making it more convenient for customers to communicate with us as well. #### Cons It still is a bit tricky to set up the triggers, and it also would be great to have more customizable options for our live chat. #### Vendor response Hey there, Thank you very much for this nice review about our website chat widget. Regards, Antoine Replied November 2023 --- ### Love this product! More features than other LiveChat products - Overall rating: 5/5 - Reviewer: Timothy T. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've used this on 5+ sites and recommended it to many clients. The free tier will do most of what you need, but some of the upgrade options are really worth the price. Great product! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Great feature set, even on the free tier - Excellent mobile app - Integration with your favorite tools - Advanced features like liveview for seeing your customers moving through your site live. #### Cons It would be nice to be able to customize the message shown to users without having to upgrade to the paid tier. Besides that, the product is perfect. #### Vendor response Thank you so much for your feedback :) Replied March 2020 --- ### Advanced features, yet easy to set up - Overall rating: 4/5 - Reviewer: Richard K. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I needed a simple way to add live chat functionality to my website, which Crisp was able to offer in an attractive way with an easy learning curve. Support is very helpful and friendly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Crisp was very easy to set up with its out of the box standard features. The interface shows there’s a lot of advanced tuning and refinement available, but I haven’t tried that out yet. Also one of the most attractive interfaces I’ve some across recently. The live global visitors map is really exciting when you’re a startup. #### Cons The conversation history view was a bit baffling to me at times. --- ### Perfect Chat Tool For Entrepreneurs - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros It has free plan and you can check from which country you are getting visitors which is live. #### Cons After a certain time, previous messages get erased. #### Vendor response Hey! Thank you for the nice review. Please note that answers are not erased (and will never be), they're simply blurred and will be available when you upgrade to any of our paid plan. Using the free plan, you have 30 days of chat history. Cheers! Replied August 2020 --- ### Lightweight and easy-to-use live chat - Overall rating: 5/5 - Reviewer: Vance W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Crisp isn't the best in the market, but it does what it does well and is performant. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of deployment is Crisp's biggest advantage, and it's quite lightweight and doesn't weigh down the website's performance. Clients have also used Crisp and said nothing but good words, mainly through the mobile app. #### Cons The UI can look a bit too overwhelming and cluttered, particularly on the web app, which can be confusing for first-time users. #### Reasons for choosing Crisp Simplicity --- ### Simple with tons of features - Overall rating: 4/5 - Reviewer: Maria R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered We use crisp as our live chat agent on our website. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Very user-friendly. Live chat, bots, triggers, etc are very handy and simple to set up and maintain. Constant product updates and fixes are done. #### Cons There are some bugs but I am positive that it will be rectified. The help pages could be more detailed. --- ### Great tool for CSM and HelpDesk - Overall rating: 5/5 - Reviewer: Nessim M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros - Easy to use- Great customer service- Great value for money- Always new update- Great communication with the newsletter #### Cons - New great integrations (like Stripe) are expensive (50% of our monthly subscription) ## More reviews [Next reviews](https://www.softwareadvice.com/help-desk/crisp-profile/reviews/?page=2) --- Crisp Reviews, Pros and Cons - 2026 Software Advice