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Josh P.
Advisor, 7 years
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Updated January 19, 2026
Crisp vs Tidio: Which is best for you?
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$45.00
per month
$24.17
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Real-Time Chat
4.92
Chat/Messaging
4.88
Alerts/Escalation
4.83
See All
Performance Metrics
5.0
Offline Form
4.89
Lead Capture
4.84
See All
Integrations
See All
See All
Pros / Cons
- The ability to swiftly report issues and provide feedback demonstrates a customer-centric approach and contributes to an enhanced user journey within the Crisp ecosystem.
- I wish they'd focus a bit more on refining the user experience, at the moment it feels a bit too much like a product developed by developers to other devs or power users.
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- We got a fast alert from Tidio in Slack, so it helps to provide a fast response to customers, and helps to grow to make a good connection with our customers.
- Accessing the advanced Slack integration feature requires a paid plan; the free plan does not support the better automation flow.
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Ease-of-Use
4.5/ 5
Highest performing feature
in the comparison
4.7/ 5in the comparison
Value for Money
4.5/ 5
4.5/ 5
Customer Support
4.5/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Functionality
4.4/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
FrontRunners 2023
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
