What I liked most about Monday is that it is super user friendly. Synchs to user emails to ensure messages/updates are received.

It has a beautiful UI which is user-friendly. I love the timeline view and the integration center is amazing and user friendly.

I love the concept and it's a great way to organize a team and get everyone on the same page and constantly aware of progress.

The tool strikes a good balance between features and ease of use, and provides options to integrate with other apps.

Customer support is also super friendly and very responsive.

Monday.com is fun to use and also helpful. Using Monday.com to help with recruiting organization and visibility has been great.

It also is very affordable, and works great a desktop computer and your phone. They also have great customer service when getting back to you.

It seemed like the ability to invite people to join and then communicate with them was extremely easy.

They work with you, great customer service. Good company good product, Woo hoo.

Easy to use, easy to read, very configurable, allows good collaboration, good notifications, good visualization of projects.

Actually it is best for the small size of projects and teams. If you have more users than its cost is high.

Solid project management platform, great customer service.

There are 2 main advantages about monday: Pricing and easy to use. They have different types of monthly plan that could adapt to any organization.

It wasn't bad, but definitely more complex than what we needed.

It's a great tool and meet majority of our needs for now. We are a growing company and Monday.com is an evolving product, so far growing with us, which is very nice.

The only downside I have encountered was probably use error, wherein I set up 2 logins by accident.

Positive experience, good sales team and good pricing.

My team hates it, they find it confusing; I disagree. They do not like the layout and find it confusing to navigate through.

Its a very good application, the target of this app accomplish every thing, setting tasks setting reminders works like a charm.

The Monday.com platform is excellent in these areas, so for me it seems like an excellent choice.

Monday.com is user friendly and helps to keep our team on the task at hand. I like being able to assign teammates to the assignments with a due date is very helpful to keep our week productive.

It is good to be able to integrate it to third party platforms whenever we want, and have greater control of accessibility to each project.

When you're starting a business you have so many monthly software charges to pay for.

I also love that you can integrate it with different platforms like AirTable and Slack, which is super helpful.

Monday.com is indeed a blessing for me as it enables me to enhance much of my working abilities in best possible manners.

User friendly and provides a great level of control for managers and supervisors. The progress tracking is also a great reduction in time for managers.

It allows you to invite others and share timelines with them. It is very helpful to stay organized and share progress with free viewers.

They say things bad about being used by micro-managing leaders/bosses, but I dont see that as an issue at all.

I also like the quick links, recent and saved searches options all resulting in less time consumption and more output. This software has a lot of flexibility and helps in better output for sure.

Monday has been a godsend in this time where effective communication is extremely needed. Customer service is quick to work on issues quickly and in a friendly way.

Monday.com's practices are an invasion of privacy and spam.

I like it's clean, simple design. It is very easy to navigate and work with, which is important for a task management system that you will likely be using every single day.

It's really difficult to consider anything I loathed in slack. It generally appears to figure, it doesn't have the conveyance issues Teams do.

If you have the money to invest in a great project-management tool, then monday.com is for you.

I loved monday.com's seamless ability to allow us to manage our projects and our team members. Our workflow has been completely transformed due to the cleverly designed apt features monday.com offers.

Some users submit questions with mistypes which can lead to zero search results. However, I am constantly checking the failed searches and adding them as keywords to the articles.

I was an early adopter of SH. Purchasing perpetual access to a limited version of the app for a one-time fee.

The user-interface is very well thought out and is a pleasure to use. But it doesn't end there.

It allows creating a good knowledge base quite quickly and can be quickly integrated in the application. Text formatting options allow highlight certain points, which is nice.

The main page looks awesome and cover most of the popular questions. Advance contact us, which give us the ability to customize it and lower the number of requests.

A great tool that saves a tremendous amount of time for our support team.

They are implementing many great updates. Another great feature that you can integrate it into your website/application and it will show articles based on that particular page.

Great tool for providing in-context help to customers.

Beautifully Design Knowledge Base with Great Reporting.

Admin site is very convenient and easy to use. Support team of Support Hero is very friendly and is always open to feedback and feature requests.

The software feels somewhat neglected and there have been very few updates (or atleast those updates have not been communicated effectively to subscribers).

This is a great tool which helps our business a lot.

I suspect more additions to come as the software matures.

The Suggested Articles feature stands out to us and really helps our customers get to the articles they need. The support team has been outstanding as well.

The look and feel of the interface is what I like most but also the ease of adding articles and the power of the reporting.

Sometimes it does not load at all. The translated content is quite useful for the task of translation itself, but it has some serious UX problems  when it comes to administrating articles.

Support Hero is also very well supported with excellent instructional materials and a support team that lives up to the name Support Hero.

Nice and clean customer-facing UI. Very easy to use and intuitive to set up from the admin-side of things.

The Stats overview is also extremely helpful in order to get an insight of the users vocabulary and  quickly locate gaps in our help center. Customizable Forms' content is also very useful.

US Dollar

monday.com is an award-winning work and project management platform that helps teams of all sizes plan, prioritize, manage, and execute their work more effectively. 
The platform offers solutions for a wide range of use-cases such as marketing, sales, operations, IT, HR, and more. It’s no-code/low-code, fully customizable, and has 200+ ready-made templates to help every type of user quickly get started. The visual and intuitive interface creates a collaborative environment where team members can assign tasks, create project plans, set dependencies and due dates, communicate in real-time, share files, and more. 
monday.com offers a variety of productivity features designed to simplify workflows, improve cross-team collaboration, and optimize time-and resource management. No-code automations eliminate repetitive tasks, integrations centralize every app and tool in one place, and advanced reporting helps users make data-driven decisions. Multiple view options such as Gantt charts and Kanban let teams easily navigate projects from start to finish, and visual dashboards help managers track progress, timelines, and budgets at a glance. The platform is ideal for managing everything from simple to complex projects or workflows and is equally suitable for in-house teams and remote workers.
monday.com integrates with 37+ commonly used apps and tools such as Outlook, Microsoft Teams, Zoom, Excel, Gmail, Google Drive, and Dropbox. So users can easily continue working with any software they already know, within the platform. 
In addition to the standard platform, monday.com also offers these dedicated solutions designed to answer the needs of specific industries and use-cases:
monday work management
monday marketer
monday sales CRM
monday dev
monday projects 

monday.com has four price plans: Basic Plan, Standard Plan, Pro Plan, and Enterprise. Support is available 24/7 through the monday.com support team, the online knowledge base, and video tutorials.


LongDescription

File Management

Commenting/Notes

Third-Party Integration

Engagement Tracking

Deadline Management

Milestone Tracking

Bar Chart

Cataloging/Categorization

Project Workflow

Multi-board

Employee Management

Automatic Time Capture

Production Tracking

Case Management

Forecasting

Messaging

Quality Management

Special Order Management

HR Management

Purchase Order Management

Lifecycle Management

Surveys & Feedback

Newsletter Management

User Management

Personalization

Status Tracking

Visual Workflow Management

Meeting Management

Safety Management

Employee Onboarding

Release Planning

Visual Modeling

Idea Management

Multi-Channel Management

Subcontractor Management

Application Management

Order Entry

Product Catalog

Presentation Tools

Permit Management

Due Date Tracking

Backorder Management

Time Tracking

Property Management

Staff Calendar

Project Templates

360 Degree Feedback

Influencer Tracking

Lead Capture

Performance Management

Meeting Notes

Email Alerts

Customizable Reports

Rescheduling

Document Storage

Proposal Generation

Access Controls/Permissions

Activity Tracking

Multi-Channel Campaigns

Vacation/Leave Tracking

Process Change Tracking

Schedule Distribution

SEO Management

Customer Segmentation

Activity/News Feed

Video Chat

Online Time Tracking

Shift Swapping

Templates

Brand Tracking

Video Management

Charting

Progress Tracking

Task Board View

Employee Directory

Database Creation

Late Fee Calculation

Sales Pipeline Management

Workflow Configuration

Contract/License Management

License Management

Publishing/Sharing

Supply Chain Management

Task Scheduling

Scenario Planning

Sponsorship Management

Retail Inventory Management

Multi-Account Management

Financial Management

Real Time Editing

Change Management

Marketing Calendar

Material Requirements Planning

Order Management

Single Sign On

Reservations Management

CMS Integration

Calendar/Reminder System

Succession Planning

Monday.com offers a free forever plan for up to 2 seats, after which pricing scales based on the number of seats, as well as functionality needed. Paid plans start at $10/seat/month, billed monthly, for the Basic plan and include a minimum of 3 seats. Other plans are outlined below:

Basic plan: starting at $9/seat/month billed monthly
Standard plan: starting at $12/seat/month billed monthly
Pro plan: starting at $19/seat/month billed monthly
Enterprise: contact Monday.com for enterprise pricing

14 days free trial, no credit card needed.
30-day money back guarantee.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

monday.com

In Person

Live Online

Webinars

Documentation

Videos

Support Hero is a cloud-based knowledge management solution that helps users create informative articles/tutorials and improve customer satisfaction. Key features of this platform include private content, SSO, statistics down to the individual level, continuous iteration and improvement reporting, custom support resources, and more!


Designed for small to midsize businesses, Support Hero comes with an embedded help support widget which resolves customer queries from directly within your application. It comes with a contact form tool, which enables users to collect all information and provide support as per customer’s requirements. Additionally, the knowledge base module allows businesses to publish information within the company website and reduce inbound support tickets.


Support Hero allows integration with various third-party applications such as Salesforce, Segment, Kissmetrics, Uservoice, Freshdesk, Intercom, Drift, Zendesk and Woopra. It is available on monthly subscription and support is extended via documentation and email.



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