--- title: "Desk365 Software Reviews, Demo & Pricing - 2026" description: "Review of Desk365 Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/desk365-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Desk365 Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/desk365-profile/reviews/) # Desk365 Review From $12-$32/month Free version Free trial 3 plans Wondering if Desk365 is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Desk365 4.9 [(12)](https://www.softwareadvice.com/help-desk/desk365-profile/reviews/) Pricing Starting at $12.00 per user per month ### About Desk365 Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. Built for and by IT experts, our helpdesk is robust with features the cover the entire customer experience spectrum. - Shorten the learning curve with easy-to-use features like Knowledge base, SLAs, Round Robin. - Empower agents with advanced features like AI-Agent, Approval and Change management, and Automations. - Solve support requests across every channel your customers are on with an omni-channel approach. What’s more? With out-of-the-box integrations, powerful reporting, and in-built collaboration, your support team is sure to be unstoppable. Wondering if Desk365 is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Desk365 User Interface ## Popular Desk365 Alternatives Main Product Desk365 4.9 [(12)](https://www.softwareadvice.com/help-desk/desk365-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.83Value for money - 4.92Customer support - 4.58Functionality Pricing Starting at $12.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3473)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.6 [(797)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.55Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Desk365 Pricing and Plans Starting price: $12.00 per month Free Trial Free Version STANDARD PLAN $12.00 per user, per month Plan includes: - Workflow Automation - SLA Reminders & Escalations - Canned Responses - Microsoft Teams Ticketing - Email Ticketing system - Support Portal - Web Form, Web Widget - Knowledge Base - Custom Ticket Fields & Status - Custom Ticket Forms Read More PLUS PLAN $22.00 per user, per month Plan includes: - AI - Summarize Tickets - AI - Generate KB Article - Change/Approval Management - Round Robin Ticket Assignments - Load Based Ticket Assignments - Ticket Watchers - ‘Share To’ Tickets - Time Tracking - Tasks To Do - Advanced Ticket Fields Read More PREMIUM PLAN $32.00 per user, per month Plan includes: - Scheduled Ticket Creation - Custom Password Policies - Asset Management - Contact Management - Advanced Encryption - Asset Lifecycle Management - Software Management - Product Inventory - Vendors - Depreciation Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Desk365 Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Desk365 API Asset Tracking Change Management Customer Database Customizable Branding Customizable Fields Data Import/Export Email Templates Inventory Management Knowledge Base Management Mobile App Performance Metrics Personalization Prioritization Real-Time Chat Reporting Secure Data Storage Single Sign On Surveys & Feedback Third-Party Integrations Ticket Management Workflow Workflow Automation ## Desk365 Integrations Microsoft Azure Integration rated undefined from -1 review Microsoft 365 Integration rated undefined from -1 review Microsoft 365 Copilot Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review Microsoft Power Automate Integration rated undefined from -1 review ## Desk365 User Reviews ## Desk365 customer ratings - Overall rating: 4.9/5 - Total reviews: 12 ### Rating distribution - 5 stars: 11 reviews (92%) - 4 stars: 1 reviews (8%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.8/5 - Value for money: 4.8/5 - Customer support: 4.9/5 - Functionality: 4.6/5 --- ### Siphosethu Desk365 Review - Overall rating: 4/5 - Reviewer: Siphosethu M. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Being able to build in your own automations #### Cons The Reporting of desk 365 is very basically and could use a little more dynamic components #### Reasons for choosing Desk365 The building of desk365 is all user reliant #### Reasons for switching to Desk365 Better ticket management --- ### A very easy and complete platform! - Overall rating: 5/5 - Reviewer: Vitor M. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered 10/10 tool! It was very simple setup. Excelent support from Kani. The trial is quite good to test all the features (it has a lot of them) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A lot of customization possibilities and very easy to understand and use. Very good support by the team of desk365 Fair price. Operability with Microsoft Teams almost 100% #### Cons Lack of languages change on the agent portal. No attachment field to customize forms No agent portal on teams. #### Reasons for choosing Desk365 No ticket limits, more functions, price x value. #### Reasons for switching to Desk365 Price and operability with Teams! Automation features and integration with microsoft tools. --- ### Desk 365---Integrated O365 Help Desk---Like it was designed by an IT professional - Overall rating: 5/5 - Reviewer: Ryan G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Most positive and seamless implementation I've ever had. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It integrates with O365. New features (weekly!). Terrific (and I mean terrific) customer service. Have a good idea for a feature? You might see it in a month--seriously that's a realistic turn around a good feature add. They are sensitive and responsive to feedback. Very easy implementation, intuitive dashboard for agents and users--and it ties in tight with O365 and Teams. #### Cons I don't have any cons other than I wish we would have found it sooner. #### Reasons for switching to Desk365 Dated software, not intuitive, no O365 integration --- ### Desk365 review - Overall rating: 5/5 - Reviewer: Derek R. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. tracking issues for users #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of usability and updates are frequent. #### Cons the software does everything we need. Desk365 is quick on releasing updates for features. #### Reasons for choosing Desk365 Tikit did not have an updated roadmap, the interface was slow and it was more expensive. --- ### Easy to Use - Overall rating: 5/5 - Reviewer: Nur Hafizah M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's so easy to use and configure due to the simple interface. In addition, it's also cheaper compared to other ticketing system in the market. Not the mention the amazing functions provided and the fast responses from Desk365 support team. The development team also very attentive to our request and suggestion. #### Cons Would be nice if you can notify us regarding some critical changes. Previously we've encountered some critical changes such as minimum ticket field and contact fields appear on user forms. #### Reasons for choosing Desk365 Affordable cost with suitable features for our company use --- ### Desk365 - A powerful helpdesk solution - Overall rating: 5/5 - Reviewer: Jon B. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that there is some sort of API integration which really helps with the processes we have established at our business so far. I also love the teams integration as this is our primary source of communication. #### Cons I think the notifications and templates can be greatly improved. This was a strong suite in our last helpdesk and was the better part of it. Desk365 has come along way and I know they are working on these features. #### Reasons for choosing Desk365 We choose it because it was the best bang for your buck. You really do get a solid helpdesk platform compared to most in this price range. It was a no brainer. #### Reasons for switching to Desk365 too costly and lack of newer integrations like teams, mobile functionality, etc. --- ### Review for Desk365 - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly.Easy to use.Admin configuration makes easy.As we are very much using MS teams, Desk365 is the best solution we got for IT support. #### Cons Some of the features are yet to be developed. --- ### Great Ticketing System - Overall rating: 5/5 - Reviewer: Michael R. - Verified reviewer: Yes - Industry: Government Administration - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent. Desk365 support helped us implement it. They took our suggestions to make the product better and have implemented several of them. very responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use. Teams integration. Customer support. #### Cons There is nothing about this product I do not like. #### Reasons for switching to Desk365 Less expensive and better features --- ### The Helpdesksystem, everyone should know about - Overall rating: 5/5 - Reviewer: Mirko B. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Performance, Support, Easy-to-use.The Performance is incredible - one of the fastest Helpdeskyystems i have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It's self-explanatory. #### Cons We haven't experience anything we don't like. --- ### Desk365 an apt solution in the MSP support space - Overall rating: 5/5 - Reviewer: Balaji T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Awesome. The interface is smooth. Key features are elegantly presented on the dashboard. Customer service is prompt and flexible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The convenient placed dashboard makes the usage of the tool a breeze #### Cons Actionable reports are still work in progress #### Reasons for switching to Desk365 The user experience at Desk 365 is awesome --- Showing 1 - 10 of 12 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/desk365-profile/reviews/) ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (297) Recently recommended **16** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (797) Recently recommended **10** times [Vivantio](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) **4.3** (178) Recently recommended **6** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **4** times Stuck Between Options? Our experts can help you compare Desk365 with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice