# Desk365 Software Reviews, Demo & Pricing - 2026 > Review of Desk365 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/desk365-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Desk365 Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/desk365-profile/reviews/) # Desk365 2026: Benefits, Features & Pricing Wondering if Desk365 is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Desk365 4.9 [(12)](https://www.softwareadvice.com/help-desk/desk365-profile/reviews/) Pricing Starting at $12.00 per month ### About Desk365 Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. Built for and by IT experts, our helpdesk is robust with features the cover the entire customer experience spectrum. Shorten the learning curve with easy-to-use features like Knowledge base, SLAs, Round Robin Empower agents with advanced features like AI-Agent, Approval and Change management, and Automations Solve support requests across every channel your customers are on with an omni-channel approach. What’s more? With out-of-the-box integrations, powerful reporting, and in-built collaboration, your support team is sure to be unstoppable. Wondering if Desk365 is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Desk365 User Interface ## Popular Desk365 Alternatives Main Product Desk365 4.9 [(12)](https://www.softwareadvice.com/help-desk/desk365-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.83Value for money - 4.92Customer support - 4.58Functionality Pricing Starting at $12.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3448)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [BeyondTrust Remote Support](https://www.softwareadvice.com/help-desk/bomgar-profile/) 4.6 [(2010)](https://www.softwareadvice.com/help-desk/bomgar-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.37Value for money - 4.46Customer support - 4.51Functionality Pricing Starting at $1995.00 per month Get Price ## Desk365 Pricing and Plans Starting price: $12.00 per month Free Trial Free Version STANDARD PLAN $12.00 per user, per month Plan includes: - Workflow Automation - SLA Reminders & Escalations - Canned Responses - Draft with AI - Microsoft Teams Ticketing - Email Ticketing system - Support Portal - Web Form, Web Widget - Knowledge Base - Custom Ticket Fields & Status Read More PLUS PLAN $20.00 per user, per month Plan includes: - AI - Summarize Tickets - AI - Generate KB Article - Change/Approval Management - Round Robin Ticket Assignments - Load Based Ticket Assignments - Ticket Watchers - ‘Share To’ Tickets - Time Tracking - Tasks To Do - Advanced Ticket Fields Read More PREMIUM PLAN $32.00 per user, per month Plan includes: - Scheduled Ticket Creation - Custom Password Policies - Asset Management - Contact Management - Advanced Encryption Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Desk365 Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Desk365 API Customer Database Customizable Branding Customizable Fields Data Import/Export Email Templates Knowledge Base Management Mobile App Performance Metrics Personalization Prioritization Real-Time Chat Secure Data Storage Single Sign On Surveys & Feedback Third-Party Integrations Ticket Management ## Desk365 Integrations Microsoft Azure Integration rated undefined from -1 review Microsoft 365 Integration rated undefined from -1 review Microsoft 365 Copilot Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review Microsoft Power Automate Integration rated undefined from -1 review ## Desk365 User Reviews Overall Rating 4.9 Ratings Breakdown 5 92% 4 8% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 4.8 Customer support 4.9 Functionality 4.6 Siphosethu M. Verified reviewer Consumer Goods 51-200 employees Used daily for less than 6 months Reviewed August 2023 Siphosethu Desk365 Review 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Being able to build in your own automations Cons: The Reporting of desk 365 is very basically and could use a little more dynamic components Reasons for choosing Desk365 The building of desk365 is all user reliant Reasons for switching to Desk365 Better ticket management Read More VM Vitor M. Verified reviewer Logistics and Supply Chain 51-200 employees Used daily for less than 6 months Review source Reviewed February 2024 A very easy and complete platform! 5 10/10 tool! It was very simple setup. Excelent support from Kani. The trial is quite good to test all the features (it has a lot of them) Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: A lot of customization possibilities and very easy to understand and use. Very good support by the team of desk365 Fair price. Operability with Microsoft Teams almost 100% Cons: Lack of languages change on the agent portal. No attachment field to customize forms No agent portal on teams. Reasons for choosing Desk365 No ticket limits, more functions, price x value. Reasons for switching to Desk365 Price and operability with Teams! Automation features and integration with microsoft tools. Read More RG Ryan G. Verified reviewer Hospital & Health Care 51-200 employees Used daily for less than 2 years Reviewed February 2023 Desk 365---Integrated O365 Help Desk---Like it was designed by an IT professional 5 Most positive and seamless implementation I've ever had. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It integrates with O365. New features (weekly!). Terrific (and I mean terrific) customer service. Have a good idea for a feature? You might see it in a month--seriously that's a realistic turn around a good feature add. They are sensitive and responsive to feedback. Very easy implementation, intuitive dashboard for agents and users--and it ties in tight with O365 and Teams. Cons: I don't have any cons other than I wish we would have found it sooner. Reasons for switching to Desk365 Dated software, not intuitive, no O365 integration Read More DR Derek R. Verified reviewer Retail 51-200 employees Used daily for less than 2 years Reviewed March 2023 Desk365 review 5 tracking issues for users Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of usability and updates are frequent. Cons: the software does everything we need. Desk365 is quick on releasing updates for features. Reasons for choosing Desk365 Tikit did not have an updated roadmap, the interface was slow and it was more expensive. Read More NM Nur Hafizah M. Verified reviewer Financial Services 51-200 employees Used daily for less than 6 months Reviewed March 2023 Easy to Use 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It's so easy to use and configure due to the simple interface. In addition, it's also cheaper compared to other ticketing system in the market. Not the mention the amazing functions provided and the fast responses from Desk365 support team. The development team also very attentive to our request and suggestion. Cons: Would be nice if you can notify us regarding some critical changes. Previously we've encountered some critical changes such as minimum ticket field and contact fields appear on user forms. Reasons for choosing Desk365 Affordable cost with suitable features for our company use Read More JB Jon B. Verified reviewer Automotive 51-200 employees Used daily for less than 6 months Reviewed February 2023 Desk365 - A powerful helpdesk solution 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I like that there is some sort of API integration which really helps with the processes we have established at our business so far. I also love the teams integration as this is our primary source of communication. Cons: I think the notifications and templates can be greatly improved. This was a strong suite in our last helpdesk and was the better part of it. Desk365 has come along way and I know they are working on these features. Reasons for choosing Desk365 We choose it because it was the best bang for your buck. You really do get a solid helpdesk platform compared to most in this price range. It was a no brainer. Reasons for switching to Desk365 too costly and lack of newer integrations like teams, mobile functionality, etc. Read More VR Verified Reviewer Information Technology and Services 201-500 employees Used daily for less than 6 months Reviewed April 2023 Review for Desk365 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: User friendly.Easy to use.Admin configuration makes easy.As we are very much using MS teams, Desk365 is the best solution we got for IT support. Cons: Some of the features are yet to be developed. Read More MR Michael R. Verified reviewer Government Administration 10000+ employees Used daily for less than 12 months Reviewed August 2023 Great Ticketing System 5 Excellent. Desk365 support helped us implement it. They took our suggestions to make the product better and have implemented several of them. very responsive. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The ease of use. Teams integration. Customer support. Cons: There is nothing about this product I do not like. Reasons for switching to Desk365 Less expensive and better features Read More Mirko B. Verified reviewer Oil & Energy 51-200 employees Used daily for less than 6 months Reviewed February 2023 The Helpdesksystem, everyone should know about 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Performance, Support, Easy-to-use.The Performance is incredible - one of the fastest Helpdeskyystems i have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It's self-explanatory. Cons: We haven't experience anything we don't like. Read More Balaji T. Verified reviewer Information Technology and Services 2-10 employees Used weekly for less than 6 months Review source Reviewed September 2022 Desk365 an apt solution in the MSP support space 5 Awesome. The interface is smooth. Key features are elegantly presented on the dashboard. Customer service is prompt and flexible. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The convenient placed dashboard makes the usage of the tool a breeze Cons: Actionable reports are still work in progress Reasons for switching to Desk365 The user experience at Desk 365 is awesome Read More Showing 1 - 10 of 12 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/desk365-profile/reviews/) ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **18** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (736) Recently recommended **17** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **9** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **5** times Stuck Between Options? 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