Document360

RATING:

4.7

(211)

About Document360

Document360 is an AI-powered knowledge base software for creating and sharing self-service knowledge bases. It offers a range of tools, including documentation creation, categorization, editing, and branding features such as markdown support, version control with rollback options, preview capabilities, AI-driven search, custom domain mapping, internal commenting, and other functionalities. You can create a knowledge base, wikis, manuals, API docs, software documentation and other types of online documentation for your customers & teams at a scale. Unlike other tools, you can not just create a private or public knowledge base but also create a mixed knowledge base. The solution's built-in editor features markdown keyboard shortcuts and allows users to share code snip...

Document360 Pricing

Free: - $0 Standard: $149/month (billed annually) Professional: $299/month(billed annually) Business: $399/month(billed annually) Enterprise: $599/month(billed annually) Enterprise Plus: Contact use for pricing details.

Starting price: 

$149.00 per month

Free trial: 

Available

Free version: 

Available

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Document360 Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Document360

1 - 5 of 212 Reviews

Elaina

Accounting, 11 - 50 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2024

Document360 Review: Use Their Customer Service & Resources.

User Profile

Elliot

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Best on the market

PROS

Document 360 is an easy to use tool with a wide range of features that can be used to enhance documentation. The application is flexible and allows for easy management of your knowledge base. The Home page Builder allows for great customisation options, as well as being easy to use. The support team is attentive, and the development are always making new changes that greatly improves the application.

CONS

The editing tool was buggy in places The Broken link analyser never updated meaning fixed links were still recorded as broken. It’s unclear whether I should use my limited Validate Links button

Reason for choosing Document360

Document360 offered more of what we are looking for as company, including more freedom over the look of the knowledge base.

Reasons for switching to Document360

Document 360 offers a greater variety of customisable options that greatly enhances the look of our Knowledge base.

User Profile

Julian

Verified reviewer

Computer Software, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

The best tool we found for creating and managing a KB

We had an old looking KB that was difficult to customize. Setting up the KB in Document360 was fast and maintaining it with new articles is easy. The look is now up-to-date and our users are very positive. The support from the Document360 team and their willingness to listen is also great.

PROS

The choice of editors (markdown and WYSIWYG) and the single-sourcing features using snippets and templates. The Home Page Builder meant we were able to quickly set up a KB with the same look and feel of our website. The support is also first class.

CONS

Once in WYSIWYG editor, moving back to markdown is not possible. The advanced search includes options like contributors that we don't want to advertise.

Reason for choosing Document360

Document360 was the easiest to use with the most features. We tested each product for a few days to see what each could do and Document360 was the easiest and fastest to set up something basic and included a feature set the ticked all our boxes.

Reasons for switching to Document360

The old product could not be customized the way we wanted it and provided a very old look.

Simon

Internet, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2022

Good Software, Very Good Support

PROS

The availability of the customer support and the help of them was very useful.

CONS

Some Features are missing that we found were essential in some cases. Like Custom Icons or likely more. More No-Code Customisation in the Homepage-Builder could help us also.

User Profile

Omer

Verified reviewer

Financial Services, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Happy with the product

PROS

Very good management of content Good and customised layout. Very good feedback from our readers.

CONS

Authors and admin portal are lacking featues such as tracking changes, and commenting is not comfortable.

Reasons for switching to Document360

Messy management of content, bad layout, bad feedback