Overall I find it a far preferable option to reduce the tickets that shoulder the customer support. The best tool for creating a product Knowledge base and FAQ pages.

It gives you a central hub of information. Rather than searching and asking for support issues faced by employees through cluttered information, you encourage to find answer themselves. It can be used as both internal and external knowledge base. Top features for me in this tool is the powerful analytics that tells you what people have and what they are looking for, allowing you to plug the gap. This makes your knowledge base more reliable and usable. You can have user restriction access meaning complete control over who is able to access what. If you want to keep your information private.

The only issue I see is you can import content from WordPress and no word or CHM. Though these are nice to have options I personally prefer having it.

We are very happy with the software and expect all our requirements will be considered in their upcoming releases.

Things I like about Doc360:1. They have a great support team and try to resolve all queries as soon as possible.2. The software is very user-friendly and can be learned very quickly3. UI Customization can be done using HTML and CSS.4. It Provides a lot of integration options

Few things that can be improved:1. They do not have any overriding option to access any article. We need to wait for 15 min or request members access the file to release.2. Some limitations in the editor when we compare it with basic MS Word.3. Few additional features come with extra cost

I like almost everything about Document360 the most being the block editors.

Left navigation bar can be better and preview pages can be improved by reducing white space on the left and right of the screen, having 100% screen resolution.

The availability of the customer support and the help of them was very useful.

Some Features are missing that we found were essential in some cases. Like Custom Icons or likely more. More No-Code Customisation in the Homepage-Builder could help us also.

1. The software is very user-friendly and easy to learn2. Straightforward Setup. It takes little effort to spin up a new KB3. Lots of extensions (Slack, Chrome, Salesforce, embeddable widget, etc.) allow your users to access the KB wherever needed.4. Amazing support team. They are very responsive both in support calls and issues that require development.5. Great API Support

1. The editor could use some key improvements (though I understand this is currently being worked on). For instance, there are no inline comments.2. Zapier integration is very limited. No ability to update articles (new versions) based on actions in other tools like Confluence.3. Interface can be slow at times.4. UI is not bad but could use some quality-of-life improvements.