Document360

RATING:

4.7

(191)

About Document360

Document360 is a knowledge base software for creating and sharing self-service knowledge bases. It offers a range of tools, including documentation creation, categorization, editing, and branding features such as markdown support, version control with rollback options, preview capabilities, AI-driven search, custom domain mapping, internal commenting, and other functionalities. You can create a knowledge base, wikis, manuals, API docs, software documentation and other types of online documentation for your customers & teams at a scale. Unlike other tools, you can not just create a private or public knowledge base but also create a mixed knowledge base. The solution's built-in editor features markdown keyboard shortcuts and allows users to share code snippets with re...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Document360 Pricing

Free: - $0 Standard: $149/month Professional: $299/month Business: $399/month Enterprise: $599/month Enterprise Plus: Contact Kovai.co for pricing details.

Starting price: 

$149.00 per month

Free trial: 

Available

Free version: 

Available

Analytics
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Document360 Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Document360

1 - 5 of 191 Reviews

User Profile

Christeen

Verified reviewer

Computer Software, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2020

Great overall, could add a couple of more features

Overall I find it a far preferable option to reduce the tickets that shoulder the customer support. The best tool for creating a product Knowledge base and FAQ pages.

PROS

It gives you a central hub of information. Rather than searching and asking for support issues faced by employees through cluttered information, you encourage to find answer themselves. It can be used as both internal and external knowledge base. Top features for me in this tool is the powerful analytics that tells you what people have and what they are looking for, allowing you to plug the gap. This makes your knowledge base more reliable and usable. You can have user restriction access meaning complete control over who is able to access what. If you want to keep your information private.

CONS

The only issue I see is you can import content from WordPress and no word or CHM. Though these are nice to have options I personally prefer having it.

Sunil

Information Technology and Services, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

User Friendly and Great Customer Support!!!

We are very happy with the software and expect all our requirements will be considered in their upcoming releases.

PROS

Things I like about Doc360:1. They have a great support team and try to resolve all queries as soon as possible.2. The software is very user-friendly and can be learned very quickly3. UI Customization can be done using HTML and CSS.4. It Provides a lot of integration options

CONS

Few things that can be improved:1. They do not have any overriding option to access any article. We need to wait for 15 min or request members access the file to release.2. Some limitations in the editor when we compare it with basic MS Word.3. Few additional features come with extra cost

Reason for choosing Document360

We found it very user friendly and no intensive training was needed to learn the product.

Sneha

Information Technology and Services, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

Reliable Read

PROS

I like almost everything about Document360 the most being the block editors.

CONS

Left navigation bar can be better and preview pages can be improved by reducing white space on the left and right of the screen, having 100% screen resolution.

Simon

Internet, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2022

Good Software, Very Good Support

PROS

The availability of the customer support and the help of them was very useful.

CONS

Some Features are missing that we found were essential in some cases. Like Custom Icons or likely more. More No-Code Customisation in the Homepage-Builder could help us also.

David Andre

Verified reviewer

Hospitality, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

Great Tool Amazing Customer Support

PROS

1. The software is very user-friendly and easy to learn2. Straightforward Setup. It takes little effort to spin up a new KB3. Lots of extensions (Slack, Chrome, Salesforce, embeddable widget, etc.) allow your users to access the KB wherever needed.4. Amazing support team. They are very responsive both in support calls and issues that require development.5. Great API Support

CONS

1. The editor could use some key improvements (though I understand this is currently being worked on). For instance, there are no inline comments.2. Zapier integration is very limited. No ability to update articles (new versions) based on actions in other tools like Confluence.3. Interface can be slow at times.4. UI is not bad but could use some quality-of-life improvements.

Reason for choosing Document360

Ultimately, Doc360 allowed me to provide easily accessible knowledge to all of my users, while other tools were limited or required a larger expense to achieve the same goals.

Reasons for switching to Document360

Zendesk does support very well. However, it lacked many vital features essential to doc management (versions, user assignment, workflow management, etc.).