

Document360 Software
FrontRunners
About Document360
Document360 Pricing
Startup: $99/month - 2 team accounts Business: $249/month - 20 team accounts Enterprise: $499/month - 20 team accounts Additional plans for available for Enterprise-grade knowledge base. Migration support from other knowledge base providers is also available.
Starting price:
$99.00 per month
Free trial:
Available
Free version:
Available
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Document360 User Reviews
OVERALL RATING
Showing 1 - 5 of 73 reviews

Christeen
Verified reviewer
Company size: 2-10 employees
Industry: Computer Software
Time used: Less than 6 months
Review Source: Capterra
February 2020
Great overall, could add a couple of more features
Overall I find it a far preferable option to reduce the tickets that shoulder the customer support. The best tool for creating a product Knowledge base and FAQ pages.
Pros
It gives you a central hub of information. Rather than searching and asking for support issues faced by employees through cluttered information, you encourage to find answer themselves. It can be used as both internal and external knowledge base. Top features for me in this tool is the powerful analytics that tells you what people have and what they are looking for, allowing you to plug the gap. This makes your knowledge base more reliable and usable. You can have user restriction access meaning complete control over who is able to access what. If you want to keep your information private.
Cons
The only issue I see is you can import content from WordPress and no word or CHM. Though these are nice to have options I personally prefer having it.
Jarren
Verified reviewer
Company size: 201-500 employees
Industry: Insurance
Time used: Less than 12 months
Review Source: Capterra
April 2022
Great Knowledge Base Product!
For a long time, our end-user documentation was located on SharePoint and over the years became very outdated and unorganized. Document360 has changed the way we design, organize, and maintain all of our end-user documentation for our technology applications at a reasonable price. If you are looking for a true Knowledge Base solution to solve a similar issue, I recommend Document360.
Pros
Document360 provides a Knowledge Base SaaS that is robust, but easy to use and maintain. The content tools feature(s) allows for you to design and create your documentation at a macro level, making the micro editing of that documentation very smooth. SSO and Security Permissions make for a more secure environment and analytics dashboards provide insights into your environment, documentation, and potential knowledge gaps.
Cons
Like any SaaS, there are occasionally bugs you are likely to run into with Document360. With that being said, Document360 has a support system in place to help navigate you through those issues.
Reasons for switching to Document360
As mentioned above, SharePoint did not prove to be a good solution for us any more to maintain our documentation and we needed to move to a true Knowledge Base.
Simon
Company size: 2-10 employees
Industry: Internet
Time used: Less than 6 months
Review Source: Capterra
May 2022
Good Software, Very Good Support
Pros
The availability of the customer support and the help of them was very useful.
Cons
Some Features are missing that we found were essential in some cases. Like Custom Icons or likely more. More No-Code Customisation in the Homepage-Builder could help us also.
Yossi
Company size: 201-500 employees
Industry: Information Services
Time used: Less than 12 months
Review Source: Capterra
March 2022
Excellent Software, Great Value for Money, Superb Service
Document360 is a wonderful product that answers a need in the market. I used it at a previous job and brought it into this one. I would recommend it for most use-cases, especially for those who want a fully SaaS, no-install, fun authoring experience for serious writing teams.
Pros
Document360 is an excellent KB that includes a large number of features for a very reasonable price. New and updated features are rolled out all the time. We use it in our documentation team and everyone found it easy to learn and easy to use. You can author in Markdown or WYSIWYG - both of which are intuitive. There are a tonne of settings that you can configure to make your KB your own, or just roll with the defaults. The support team is extremely responsive and very knowledgeable. They are polite and easy to work with. It's actually a pleasure to interact with Document360 support because they're always willing to help and go the extra mile to solve your issues.
Cons
There's currently no support for Swagger/Open API files. This is in development and will be great when it rolls out. Also, there's no native support for Auth0.
Reasons for switching to Document360
Better features, lower price, better support, and the ability to grow with the company.
Cynthia
Verified reviewer
Company size: 10,000+ employees
Industry: Computer Software
Time used: Less than 12 months
Review Source: Capterra
March 2022
The obvious choice for effortless knowledge base design and management
After extensive research for a knowledge base to support our software product, we unanimously landed on Document360. I spent over two months predominately testing Paligo, MadCap Flare, and Document360. Even though the learning curve isn't steep, the product is robust enough to cover more than just content design and management. The Document350 team tirelessly supports their product in a professional and friendly manner. They are always available to help with even the smallest issue.
Pros
These features are most impactful; 1. Ease of use; 2. Translation; 3. Workflows; 4. Version control; 5. Categorization; 6. Content reuse; 7. Help widget; 8. Technical support; 9. Cost; 10. File base management for PDFs, Word docs, video tutorials, etc. Also, seamless integration with our software.
Cons
We discovered an API security key issue with the Knowlege Base Assistant, but the issue we had is being resolved.
Reasons for choosing Document360
: 1. Ease of use; 2. Translation; 3. Workflows; 4. Version control; 5. Categorization; 6. Content reuse; 7. Help widget; 8. Technical support; 9. Cost; 10. File base management for PDFs, Word docs, video tutorials, etc.