Document360 Software

4.7 / 5 (33) FrontRunners

Our advisors have recommended this product 2 times in the last 30 days

About Document360

Document360 is a cloud-based help desk solution that enables users in businesses across various industries to create, collaborate and publish self-service knowledge bases for their products. Features include content management, guided problem solving, discussion boards, product cataloging and more.

Document360's category manager helps users to maintain their product documentation in a hierarchy-based structure. Users can also create sub-categories, edit existing ones and record articles within categories. The solution's built-in editor features markdown keyboard shortcuts and allows users to share code snippets with readers, upload screenshots, create internal links to articles, add tables to documents and get real-time inline previews of conte...


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Supported Operating System(s):

Web browser (OS agnostic)

34 Reviews of Document360

Average User Ratings

Overall

4.7 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(23)

23

4 stars

(10)

10

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 34 results

February 2020

User Profile Picture

Christeen from SendXio

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

Great overall, could add a couple of more features

Overall I find it a far preferable option to reduce the tickets that shoulder the customer support. The best tool for creating a product Knowledge base and FAQ pages.

Pros

It gives you a central hub of information. Rather than searching and asking for support issues faced by employees through cluttered information, you encourage to find answer themselves. It can be used as both internal and external knowledge base. Top features for me in this tool is the powerful analytics that tells you what people have and what they are looking for, allowing you to plug the gap. This makes your knowledge base more reliable and usable. You can have user restriction access meaning complete control over who is able to access what. If you want to keep your information private.

Cons

The only issue I see is you can import content from WordPress and no word or CHM. Though these are nice to have options I personally prefer having it.

January 2020

Arjan from Reynen Court

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2020

This solution was exactly what we needed to publish documentation to various reader groups

Overall experience has been very good. As described above, the interaction with the Support and Development teams has been outstanding.

Pros

Document360 is quite straight forward and quickly to grasp on one hand, while feature rich on the other. What I like most though is the deep level of interaction we've had as a customer with the Support and Development teams at Document360. We had specific requirements about publishing to specific user groups, which are now part of the standard product. Document360 has really enabled us to lift customer facing documentation off the ground quickly.

Cons

I find using the Markdown editor somewhat difficult sometimes and it doesn't allow for automated spell check in that mode. Very glad that a WYSIWYG editor has been implemented recently, which allows the browser spell checker to do its job. Adding this WYSIWYG editor is another proof point that Document360 is not only what it is today, but they're continuously enhancing and extending their product.

Reasons for Choosing Document360

Document360 meets our needs of writing external facing documentation for various reader groups by providing a fairly straight forward, yet feature rich solution, including features for team authorizations, reader authorizations, versioning, attaching documents, hyperlinking, landing page, reader self-registration etc. All we need to be effective in and stay in control of publishing knowledge articles to our external clients.

April 2021

Bob from Bryt Software

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Document 360 Review

Pros

Easy to learn. Easy to customize. Many options.

Cons

Formatting content is sometimes a little buggy. HTML Content does not always look the way you expect it to look.

February 2020

Maria from Vive Bank

Company Size: 11-50 employees

Industry: Financial Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

3.0

February 2020

Useful software

Pros

-It doesn't require CMS integrtion -Customised look and feel

Cons

I haven't used it enough to encounter errors

March 2021

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Extremely User Friendly

Pros

The main reason I switched to Document 360 was because the KBS used previously was complicated and also outdated in comparison to what is available in the market these days. After shopping around a bit, I decided to go with Document 360 because its team went the extra mile, with regular and prompt check ins and patiently answered all my concerns due to the previous KBS experience. The transition was trouble free thanks to the team.. I have used the product for 6 months and counting.

Cons

It costs a bit more in comparison to the other products in the market.