Document360
About Document360
Awards and Recognition
Document360 Pricing
Free: - $0 Standard: $149/month Professional: $299/month Business: $399/month Enterprise: $599/month Enterprise Plus: Contact Kovai.co for pricing details.
Starting price:
$149.00 per month
Free trial:
Available
Free version:
Available

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Most Helpful Reviews for Document360
1 - 5 of 191 Reviews
Christeen
Verified reviewer
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Great overall, could add a couple of more features
Overall I find it a far preferable option to reduce the tickets that shoulder the customer support. The best tool for creating a product Knowledge base and FAQ pages.
PROSIt gives you a central hub of information. Rather than searching and asking for support issues faced by employees through cluttered information, you encourage to find answer themselves. It can be used as both internal and external knowledge base. Top features for me in this tool is the powerful analytics that tells you what people have and what they are looking for, allowing you to plug the gap. This makes your knowledge base more reliable and usable. You can have user restriction access meaning complete control over who is able to access what. If you want to keep your information private.
CONSThe only issue I see is you can import content from WordPress and no word or CHM. Though these are nice to have options I personally prefer having it.
Sunil
Information Technology and Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
User Friendly and Great Customer Support!!!
We are very happy with the software and expect all our requirements will be considered in their upcoming releases.
PROSThings I like about Doc360:1. They have a great support team and try to resolve all queries as soon as possible.2. The software is very user-friendly and can be learned very quickly3. UI Customization can be done using HTML and CSS.4. It Provides a lot of integration options
CONSFew things that can be improved:1. They do not have any overriding option to access any article. We need to wait for 15 min or request members access the file to release.2. Some limitations in the editor when we compare it with basic MS Word.3. Few additional features come with extra cost
Reason for choosing Document360
We found it very user friendly and no intensive training was needed to learn the product.
Sneha
Information Technology and Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Reliable Read
I like almost everything about Document360 the most being the block editors.
CONSLeft navigation bar can be better and preview pages can be improved by reducing white space on the left and right of the screen, having 100% screen resolution.
Simon
Internet, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2022
Good Software, Very Good Support
The availability of the customer support and the help of them was very useful.
CONSSome Features are missing that we found were essential in some cases. Like Custom Icons or likely more. More No-Code Customisation in the Homepage-Builder could help us also.
David Andre
Verified reviewer
Hospitality, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Great Tool Amazing Customer Support
1. The software is very user-friendly and easy to learn2. Straightforward Setup. It takes little effort to spin up a new KB3. Lots of extensions (Slack, Chrome, Salesforce, embeddable widget, etc.) allow your users to access the KB wherever needed.4. Amazing support team. They are very responsive both in support calls and issues that require development.5. Great API Support
CONS1. The editor could use some key improvements (though I understand this is currently being worked on). For instance, there are no inline comments.2. Zapier integration is very limited. No ability to update articles (new versions) based on actions in other tools like Confluence.3. Interface can be slow at times.4. UI is not bad but could use some quality-of-life improvements.
Reason for choosing Document360
Ultimately, Doc360 allowed me to provide easily accessible knowledge to all of my users, while other tools were limited or required a larger expense to achieve the same goals.
Reasons for switching to Document360
Zendesk does support very well. However, it lacked many vital features essential to doc management (versions, user assignment, workflow management, etc.).