All Document360 Reviews

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User Profile

Julian

Verified reviewer

Computer Software, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

The best tool we found for creating and managing a KB

We had an old looking KB that was difficult to customize. Setting up the KB in Document360 was fast and maintaining it with new articles is easy. The look is now up-to-date and our users are very positive. The support from the Document360 team and their willingness to listen is also great.

PROS

The choice of editors (markdown and WYSIWYG) and the single-sourcing features using snippets and templates. The Home Page Builder meant we were able to quickly set up a KB with the same look and feel of our website. The support is also first class.

CONS

Once in WYSIWYG editor, moving back to markdown is not possible. The advanced search includes options like contributors that we don't want to advertise.

Reason for choosing Document360

Document360 was the easiest to use with the most features. We tested each product for a few days to see what each could do and Document360 was the easiest and fastest to set up something basic and included a feature set the ticked all our boxes.

Reasons for switching to Document360

The old product could not be customized the way we wanted it and provided a very old look.

User Profile

David Andre

Verified reviewer

Hospitality, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

Great Tool Amazing Customer Support

PROS

1. The software is very user-friendly and easy to learn2. Straightforward Setup. It takes little effort to spin up a new KB3. Lots of extensions (Slack, Chrome, Salesforce, embeddable widget, etc.) allow your users to access the KB wherever needed.4. Amazing support team. They are very responsive both in support calls and issues that require development.5. Great API Support

CONS

1. The editor could use some key improvements (though I understand this is currently being worked on). For instance, there are no inline comments.2. Zapier integration is very limited. No ability to update articles (new versions) based on actions in other tools like Confluence.3. Interface can be slow at times.4. UI is not bad but could use some quality-of-life improvements.

Reason for choosing Document360

Ultimately, Doc360 allowed me to provide easily accessible knowledge to all of my users, while other tools were limited or required a larger expense to achieve the same goals.

Reasons for switching to Document360

Zendesk does support very well. However, it lacked many vital features essential to doc management (versions, user assignment, workflow management, etc.).

Simon

Internet, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2022

Good Software, Very Good Support

PROS

The availability of the customer support and the help of them was very useful.

CONS

Some Features are missing that we found were essential in some cases. Like Custom Icons or likely more. More No-Code Customisation in the Homepage-Builder could help us also.

Anonymous

5,001-10,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2024

Modern Knowledge Managment

PROS

Easy to use was the most commonly commented feature from the editors of the system

CONS

Our IT department had a lot of questions about security of the data, it was challenging to get all of the required answers

Reason for choosing Document360

It won in the decision matrix that we made comparing the requirements to the features of each product.

Abigail

Computer & Network Security, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Document360's robust import and UI, cataloging, and search features are our holy grail

Document360 is solving the problem of how to efficiently import and present documentation on our product to our customers. Its categorization system enables us to break up long articles into multiple sub-articles, which is a much more digestible format for customers than a long article, especially in this age of bite-size media. Our articles are also easier for. us to edit when they're sub-articles that belong to a category. Its search functionality helps us solve the problem of identifying articles that contain information about a particular feature -- which we need to do when recommending articles to customers and when a core release in our product necessitates changes across a large number of articles. Using the search features saves us the time that we were previously spending opening up large numbers of articles to search manually for information and allows us to feel secure that we have not accidentally missed an article that requires an update because we didn't think to open it up to look for a particular term or set of instructions.Overall, we are having a fantastic experience with Document360. It has made our technical writers' lives so much easier, allowing them to spend more time on creating and updating documentation rather than wrangling it into the knowledge base.

PROS

Document360 is so easy to use and has incredibly robust functionalities that make it easy to set up a knowledge base, import and configure articles, track usage statistics and best practices, and search for information across the entire body of articles. Prior to Document360, my company used two other knowledge base platforms, and we had so many pain points with those platforms. Article updates were tedious and time consuming, which caused publication delays and wasted time on the part of the technical writers. Document360 eliminated almost all of the pain points and enabled us to provide options to customers that we couldn't even envision with our previous providers, such as article categories and nesting, automatically created clickable table of contents of multiple header levels, embedded PDFs, and password protection at the article level.The article import process from Word is easy and doesn't require much cleanup. The robust search functionality was an absolute game changer because it allows us to quickly identify articles that require updating based on their mention of a particular term or phrase. It also allows our customers to find information on our product's functionalities by simply entering a word or phrase on our main page. We really appreciate that the search functionality is comprehensive -- as in, if you enter a word, it will return every single article that mentions that word, regardless of where in the article the word appears.The customer support at Doc

CONS

We have encountered only a few pain points with Document360. The first was that the Document360 staff was supposed to help us migrate articles as part of our plan, but after we signed the contract and began the logistics of the migration, we found out that there were limits on the amount that they would migrate that were not properly communicated to us during the pre-sales phase. We ended up doing the migration ourselves because the Document360 team was not able to start the portion that they agreed to complete prior to the expiration of our contract with our previous knowledge base vendor.The second pain point is that article import from Word is not entirely seamless. We still have some cleanup to do after import, such as formatting of lists. Overall, however, the amount of cleanup we have to do is mild, especially compared with the amount of cleanup we had to do with our previous two platforms.Finally, it would be great if the code editor would maintain your place in the article when you switch back to the WYSIWYG. You can maintain your place when switching from the WYSIWYG to the code editor, but it doesn't work the other way.

Reasons for switching to Document360

Thought Industries has a very clunky interface. Document import required a lot of cleanup. The search functionality doesn't extend to entire articles, but rather to some number of words into an article, causing it to miss words that appear in later parts of articles. Attached PDFs must be downloaded onto the user's computer rather than viewed in the browser or embedded into an article. Thought Industries is more of an LMS product than a knowledge base product, and it made the process of maintaining a knowledge base very painful and tedious.

Hannah

Computer & Network Security, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Love Doc360, migrated from Paligo/Zendesk - but the support is the best part

We are about to launch the product, and we are super excited. We did an internal soft launch and we have already received a ton of positive feedback about the look and feel, the useability, and the search ( which was a huge thing for us)

PROS

-I love how easy the platform is to use.-the UI is absolutely incredible-post migration, customization is completely ready out of the box-their customer and technical support is unmatched - they answer 24/7 and I always feel like they are taking care of me

CONS

-the sales process could be a little more transparent. They had a price change that was coming up but didn't indicate how much the price would change, it almost made them irrelevant for us, but they were willing to work with us <3

Reason for choosing Document360

it was just soooo much better. We had "must win" requirements, and Doc36o was the only platform that met all of our requirements. I also will say that it seems like they deliver new features really swiftly and genuinely build their product for their customer base. They have a pretty incredible feature request platform & roadmap so I can upvote features I need.

Reasons for switching to Document360

We got really negative feedback about the zendesk look and feel. Paligo was super expensive and tricky to use.

User Profile

Cynthia

Verified reviewer

Computer Software, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

The obvious choice for effortless knowledge base design and management

After extensive research for a knowledge base to support our software product, we unanimously landed on Document360. I spent over two months predominately testing Paligo, MadCap Flare, and Document360. Even though the learning curve isn't steep, the product is robust enough to cover more than just content design and management. The Document350 team tirelessly supports their product in a professional and friendly manner. They are always available to help with even the smallest issue.

PROS

These features are most impactful; 1. Ease of use; 2. Translation; 3. Workflows; 4. Version control; 5. Categorization; 6. Content reuse; 7. Help widget; 8. Technical support; 9. Cost; 10. File base management for PDFs, Word docs, video tutorials, etc. Also, seamless integration with our software.

CONS

We discovered an API security key issue with the Knowlege Base Assistant, but the issue we had is being resolved.

Reason for choosing Document360

: 1. Ease of use; 2. Translation; 3. Workflows; 4. Version control; 5. Categorization; 6. Content reuse; 7. Help widget; 8. Technical support; 9. Cost; 10. File base management for PDFs, Word docs, video tutorials, etc.

Anonymous

11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Business Saving Product

Doc360 has been a pivotal product to our business success. The layout, functionality, and features, provides unparalleled efficiency in workflow and training for us. It has made sharing documents, manuals, and content easy and accessible.

PROS

The best thing about this software is how easy it is to use and deploy. From a user and administrator perspective. The easiest way to describe it is that it just works and it works the way you want it to. Everything is so obvious and functional.

CONS

Doc360 could use a native mobile app to help with the deployment of time-sensitive and impactful information that could help speed up the deployment of business-critical information.

Reasons for switching to Document360

That old system we used was just a giant dump of data and information with no cohesive way of organizing.

Navneet

Computer Software, 1,001-5,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed August 2023

Highly consumerized, intuitive and valuable knowledge management tool for our org!

Our training and development content was all over the place earlier, with no historical data available to new team members. With D360, we've been able to streamline both, our induction procedure as well as our continuous learning programs.

PROS

-The tool is highly intuitive to use- with detailed list panel and heirarchial view makes it very easy for new and old employees to navigate.-It's a very effective repository with almost an MS word like UX-Sophisticated UI

CONS

As an admin and user, there's no specific issue that I've faced in terms of the actual functionality as well as admin level capabilities.

Reasons for switching to Document360

Sophisticated UI, ease of use and breadth of features

User Profile

Wayne

Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2022

Better Knowledge base for all

PROS

Document360 made it easy to upload all of our documents into the new knowledge base. The features allow us to make it "our own"! The layout and the easy of accessing documents via Document360 or MS Teams is another feature I really do enjoy. The move to Document360 has been nothing but a positive experience for US Cloud.

CONS

The only feature I least like was the API Team integration. I did not like the fact that it was 1:1 API for access. I told my concern to the Document360 team and was informed that next quarter this will be fixed where 1 API will allow all of our MS Team members to use Teams to search documents in Document360.

Reasons for switching to Document360

Need something more robust and easier user interface for a knowledge base.

Yevstakhii

E-Learning, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

My expirience of use Document360

One of the standout features of Document360 is its intuitive interface, which allows to easily navigate and create knowledge base articles. The platform also includes a powerful search function that makes it easy to find the information users are looking for quickly. I can also collaborate with team members on creating and editing articles, which streamlines the content creation process and ensures that all team members have access to the latest information.Another key advantage of Document360 is its analytics and reporting tools. These tools allow me to track the performance of their knowledge-based articles, including metrics such as views, engagement, and feedback. This data can be used to optimize content and ensure that it is meeting the needs of users.While Document360 has many strengths, there are also some limitations or areas for improvement. For example, I have felt restricted by the limited design options available on the platform, particularly in terms of image placement and article layout. Additionally, I have found that there is a steep learning curve for new users, which can make it challenging to get up and running quickly.Despite these limitations, I still find Document360 to be a valuable platform for managing and sharing knowledge within their organizations. The platform's intuitive interface, collaboration features, and analytics tools make it a powerful tool for content creation and management.

PROS

1.User-friendly interface: Document360 has a clean and intuitive interface, which makes it easy to navigate and find the information they need quickly. The search bar at the top of the screen is particularly useful, allowing to quickly search for specific articles or information.2. Collaboration features: Document360 allows to collaborate with team members on creating and editing knowledge base articles. This is useful for organizations with multiple content creators, as it allows for a more efficient workflow and ensures that all team members have access to the latest information.3. Analytics and reporting: Document360 provides detailed analytics and reporting tools, which allow to track the performance of their knowledge base articles. This is useful for organizations that want to improve their content and ensure that it is meeting the needs of their users.4. Customization options: Document360 offers a range of customization options, including the ability to customize the look and feel of the knowledge base, as well as the ability to create custom templates and layouts for articles. This allows to create a knowledge base that matches branding and meets specific needs.

CONS

1. Limited design flexibility: I would like more flexibility in terms of design and layout options. For example, I have mentioned that I would like more control over the placement of images or the ability to create more complex layouts for their articles.2. Steep learning curve: While the interface of Document360 is generally user-friendly, I mentioned that it can take a while to learn how to use the platform effectively. This can be particularly challenging for organizations that are new to creating a knowledge base and may not have the resources to dedicate to extensive training.3. Limited integrations: I have noticed that Document360's integrations with other tools and platforms can be limited. For example, I would like to see more integrations with popular project management tools or helpdesk software.

Sanjay

Electrical/Electronic Manufacturing, 10,000+ employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Good to use

Document 360 is a robust document management and knowledge base software that excels in providing a user-friendly interface, efficient organization, version control, collaboration, and powerful search capabilities. It offers centralized storage and simplifies knowledge management, enhancing productivity and information accessibility. While it may have limitations in advanced customization options, its intuitive design and comprehensive functionalities make it a valuable tool for organizing and accessing documentation. Document 360 is ideal for businesses and teams seeking an easy-to-use solution for managing documents, creating a centralized knowledge base, and promoting collaboration within their organization.

PROS

Document 360 offers a user-friendly interface, robust document management features, and a powerful knowledge base system. It enables centralized storage, easy organization, version control, collaboration, and efficient search. With its intuitive design and comprehensive functionalities, Document 360 simplifies knowledge management, enhances productivity, and improves information accessibility for users.

CONS

One potential drawback of Document 360 is that it may lack some advanced customization options. While it provides basic customization features, users with more specific or complex requirements may find limitations in tailoring the software to their exact needs. However, this may vary depending on individual use cases and preferences

Reasons for switching to Document360

User friendly

David

Computer Software, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

Strong product for the price

PROS

Document360 made it easy to set up and maintain our private knowledge base. They have most of the features we expected from a SaaS knowledgebase platform and the pricing is very reasonable. It was very important to us to keep our documentation private (available only our SaaS portal users) without having to pay for a license for every reader, and Document360 fit the bill.

CONS

This is SaaS so you're doing everything via a browser, and the admin interface can be slow sometimes, and has a few annoying quirks. This has improved even since I first started using it, but it's not perfect. There are also a few key things I wish I could do via their REST API that are not available yet. Fortunately the Document360 team do actively engage with their customers' feature requests and they maitain an up-to-date customer-facing product development pipeline, so you can see what features and improvements are coming.

Reason for choosing Document360

One of our key requirements was to restrict access to our knowledge base to our logged-in portal users, and if we had to pay for a license per reader, the costs would have been untenable. Document360 provides a turnkey platform that accomplishes what we need without charging per user, and its shortcomings are minimal.

Reasons for switching to Document360

We continue to use Zendesk for help tickets, but we are migrating our knowledgebase to Document360 because it is a much more fully-featured documentation platform and provides a more attractive and modern UX for our clients.

Gözde

Telecommunications, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Document360 an effective way of documenting and building a self-service customer knowledge base.

We were utilizing one of the file storage services for creating and sharing our documents earlier, which does not provide an efficient way to organize content and enable real-time search. We have evaluated multiple products in the market to meet our documentation needs and chosen Document360 as the solution as it is versatile in managing technical documentation at widescale.

PROS

What we like best about Document360 is its user-friendly interface; we feel very comfortable when using it. In addition, our internal knowledge base needs to be accessed by different roles in the documentation team, technical team and business partners. The access privileges have been configured easily with Document360 to enable our different team members with various roles to access certain sections of our internal knowledge base.We use Document360 Analytics features extensively to be customer-centric; as a result of this, we get insight into what customers are searching for, which articles are popular, and understand customers' geography.

CONS

We encounter some bugs and issues in Document360 occasionally. However, these issues are handled and solved by the expert support teams as soon as possible. And we think the product pricing is a little high and could be more cost-effective.

Nevila

Information Technology and Services, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Great software for writing documentation

Documentation is very easily accessible to the readers and colleagues who are working on the documentation can collaborate all the time, before making it public.

PROS

User friendly software with a very nice article’s display including Table of Contents and Related Articles. I am happy with the team/customer service, they offer support and react very fast to my suggestions and requests which can be very easily documented in their support system. I am impressed by the frequent/monthly releases that include many new features, enhancements, and improvements.

CONS

So far I have no cons, before I had one but this is already fixed/enabled (I was not able to write in categories, they were considered as folders. Now I have the option to select the type for the category and page allows me to write content).

Reason for choosing Document360

- The team was very friendly and took time to explain features and functionalities in details. - The product is very user friendly and very fast we could get familiar to it. - Most of the features we were looking for were included in the product.

Reasons for switching to Document360

This tool can be very easily integrated to other Softwares, so readers can use the shortcut to access documentation from the software.

Nibu

Information Technology and Services, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2020

Simplicity - they name is Document 360!

It's been great dealing with the team. They helped us migrate our content and get started with using the product.

PROS

Their User interface is pretty Intuitive. Most people just know what to do where - without the need for training, etc. It also offers an easy to configure and minimalistic landing page.

CONS

No single sourcing and content reuse. Hopefully round the corner.

Reason for choosing Document360

The team was responsive. Support has been more or less very helpful. Showed us that most functionality was in the process of being added. Migration help was a big deal Needed both a publishing and authoring platform - that's where Paligo lost out. Lots of small thoughtful features that impressed us - like you can compare version history even in the code view. An integration with Zendesk where our support agents can quickly look at what help is available and send it out to customers. They also have a transparent development process where users can vote on features that matter to them.

Reasons for switching to Document360

Confluence was getting difficult to maintain because of constant bugs and updates. Also support was non-existant.

Fabian

Construction, 5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed June 2023

Very good KB portal

Document 360 is the perfect tool for writing software guides / documentation. It is very user friendly and as an owner it is very easy to set up your own knowledgebase. Document 360 provides centralised storage and simplifies knowledge management and information accessibility. Document 360 is ideal for companies looking for a tool to create a centralised knowledgebase and promote collaboration within their organisation.

PROS

Document 360 provides immediate support when needed, is very user friendly, easy to maintain and includes a search function for the entire knowledge base. (similar to OneNote search - very useful)--> A great improvement in the accessibility of information for users.In addition, the Document 360 team is very responsive, they regularly meet with me to demonstrate updates, show me how to use new features or help me with any issues.

CONS

From time to time it hangs a bit or some images/links seem to be broken, but after refreshing they work as expected. Extremely expensive.

Joanthan

Consumer Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Great Knowledge base platform

It has been a great tool for our business. Our readers have been able to quickly access material on troubleshooting and answers to their questions quickly.

PROS

Ease to use. Customer support is great in making sure issues are addressed and customer relations keep me updated with any updated features coming to the platform. Ability to present our material to a vast amount of readers quickly.

CONS

At the moment projects are divided between public and private though there seems to be something on the roadmap to have it part of one project. Sometimes a formatted word document doesn't keep its format when uploading through the WYSIWYG editor such as bullet points become numbered lists but a quick review and button changes that.

Reason for choosing Document360

Ease of setup and cost. Compared to some others that we viewed implementation and ease to use where very costly and did not offer some of the benefits of Doc360

Zea

E-Learning, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

A good workspace for content creation

We are using D360 as a Knowledge base, and it has allowed us to create and store ∼5500 contents and to communicate to coordinate the whole writing and editing process.

PROS

What I like the most about D360 is that it allows keeping track of every part of the writing and editing process (new article, needs review, draft, published) and it has the option to create fork and control versions of the same content. It also has a "discussion" option. These two features allow writers to communicate and understand what is it exactly that is being changed in their writing and why.

CONS

There are some bugs that still need to be fixed. For example, changing the folders icons is difficult because it does not always work, and you need to refresh, delete cookies and cache or just wait. We were also having some compatibility issues because some of our contributors were not able to access to the platform (it was solved by telling them to use chrome or firefox).

Reason for choosing Document360

I was not aware of this discussion.

Dawa

Information Technology and Services, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Content Management with Doc360 makes life easy

Overall User experience is very good.

PROS

Good things:a. for a beginner also its very easy to useb. document management using their drive is efficientc. Smart bar feature is very usefuld. many additional options when compared with MS Office

CONS

Dislikes:a. Format painter option is not available, I miss thatb. document review workflow needs to be improvedc. Text editor needs more options similar to MS Word

Reasons for switching to Document360

MS Office had below limitations which are not there in Doc360:- no KB management- link sharing is not allowed- Editing & publishing again was time consuming

Lisa

Facilities Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

Low Cost, High Value Documentation System that Delivers

I have been using it about three years nearly everyday. It gets the job done.

PROS

The cost is very reasonable, with great support. I like that it offers everything I need to edit out of the box.

CONS

It is not a true document management system with the single sourcing built in, but it works very well and delivers beautiful documentation.

Reason for choosing Document360

It was not my decision. It was a good decision.

James

Entertainment, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed July 2021

Great Resource

Excellent resource and happy to have it.

PROS

The ability to set clearance levels between users is paramount to the success of this software in our organization.

CONS

Formatting, bullets, spacing, we struggle through this with each article we create.

Reasons for switching to Document360

More organization and ease of use.

Daria

Logistics and Supply Chain, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Easy to use with excellent customer service.

We needed a platform where we could keep user guides and release notes with easy access for our customers. Now, all necessary information is in one place.

PROS

Document360 is easy to use. Articles are easy to edit and publish. When any issues occur, you can raise a ticket, and one of the members will come back to you in a reasonable time. Release notes are easy to follow.

CONS

In the past, we had some issues, such as overwriting articles by different users, and the copy-paste function from other editors was breaking the layout, but the team solved all issues.

Susan

Computer Software, 1,001-5,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Document360 Meets our Documentation Needs

PROS

Document360 is easy to use and allows my team to quickly create, review, and publish documentation for software instruction, newsletters, and more. I also love how attentive the Doc360 team is, meeting with me regularly to demonstrate updates or how to use features that I'm unsure about. Also, my rep is very responsive to all of my queries, responding immediately. I researched many solutions before we decided on Document360 and I still believe it is the best solution for our needs.

CONS

We would love it even more if more than one person could edit the same document at the same time. I have been told this feature is in development, so we are looking forward to that.

Reason for choosing Document360

Document360 met more of our needs than other products and/or was more cost effective. Better bang for the buck.

Reasons for switching to Document360

Ilias is difficult to use and the cost to host it on our server is greater than the cost of Document360.

Lucas

Program Development, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2022

Document360 solved all my problems with documentation

Within a few days I was able to upload and manage all documentation bout our apps.

PROS

* - The easy way that we can import/export our knowledge base*- Easy-to-use design tools*- Fast mangement of articles*- Supports Multi-Language

CONS

*- Analytics and Integrations only in the highest tier plans.

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